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Nortel Networks Modular ICS 4.0 manual Answering a call using Trunk Answer, Answer buttons

Models: Modular ICS 4.0

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40 / Answering calls

Answering a call using Trunk Answer

Press ƒ°‚‚.

Tip - If there is more than one incoming call on lines in a Ringing Service, the Trunk Answer feature picks up the external call that has been ringing the longest.

Displays

Line denied

Pickup denied

You have tried to pick up a call on someone else’s private line.

The call that is ringing is on a line that is not in a Ringing Service.

Answer buttons

You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Norstar telephone appear on the Answer button.

Answer buttons are useful for attendants who monitor incoming calls for one or several other people. For example, a secretary may have appearances for three different bosses on her answer buttons. Once a call for boss A is answered by the secretary, the appearance stops at that boss’ set. This allows for another (simultaneous) call to come in on the same line. The same is true for boss B and boss C. When incoming call traffic becomes high, the calls can then be routed to a Hunt Group to optimize call handling. For more information on Hunt Groups see “Programming Hunt Groups” on page 135.

The Answer button setting in Featr settings programming allows you to determine what types of calls alert at the telephone. Your choices are: Basic, Enhanced and Extended.

Modular ICS 4.0 System Coordinator Guide

P0881591 Issue 01

Image 52

Nortel Networks Modular ICS 4.0 manual Answering a call using Trunk Answer, Answer buttons, Line denied Pickup denied

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Time savers for making calls Making callsHandling many calls at once Forwarding your calls Transferring callsCommunicating in the office Tracking your incoming calls Customizing your telephone User Preferences Programming Hunt Groups Telephone features Isdn PRI and BRI Using System features General System features Troubleshooting Common feature displays Index Using this guide Getting started with Norstar Understanding programming Before you start What you’ll need to do programming Using Buttons Using the buttons under the display Programming overlay Placing the programming overlay Map for working in programming Lines ServicesTerminals&Sets Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Starting and ending a session Ending a sessionRetry Change 12 / Getting started with Norstar Changing the time and date on the display Jan 1200pm Next Cancl Month01 Month FeaturePress ¤ﬂﬂ‹›› Password Programming Automatic Time and Date Adding or changing a system speed dial List FindCancl Bksp CLR Display digitsN NameSys Spd Di... Press ≠Name NameSPress Bksp Changing the name of a telephone BkspNameSAVINGS BA CLR Change 221221ö Name221NameJ NameJEAN B Changing the name of a line Terminals&Setsö Linesö Show lineLine002Line002ö NameLine002 Making changes to Call Forward No Answer NameLOCAL Forward delay4 225225Capabilitiesö Fwd no answerö Making changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy Fwd on busy Capabilitiesö Fwd no answerö DND on BusyN DND on BusyY What would you like to do next? Answering incoming calls with Hunt Groups Answering callsAnswering an incoming call Line buttons What line indicators meanRings you may hear Using a central answering position CAP module Answering calls at a prime telephoneDND from DND transfer DRT Line001 Line001 callback Callback Customizing your CAP module Hearing aid compatibility Release buttonMonitoring telephones with the CAP module Using Call Information for a particular call ƒ⁄⁄ Viewing information about a call on the display Displaying Call Information before or after answering Displaying Call Information for a call on hold Press ƒ¤ﬂﬂ‹›› Answering any ringing telephone using Directed Pickup ƒ‡ﬂ Picking up a call ringing at another telephone Answering any ringing telephone using Group Pickup ƒ‡ﬁ Changing a telephone’s pickup group Trunk Answer Already joined Pickup denied Answer buttons Answering a call using Trunk AnswerLine denied Pickup denied Creating a Conference Call Disconnecting one party Putting a conference on hold Independently holding two callsSplitting a conference Removing yourself from a conference Parties only Conf. on hold Conference busyLine001 Transfer Using Handsfree/Mute Canceling Group Listening £‚¤Listening to a call as a group Answering calls without lifting the receiver Making calls without lifting the receiver Muting HandsfreeChanging a regular call to handsfree Changing a handsfree to a regular call Using Handsfree Changing Handsfree for a telephone HandsfreeAuto HandsfreeNoneHandsfreeStd Turning Privacy on or off for a call Handsfree Answerback Checking call length using Call Duration Timer Creating a conference by releasing privacyMaking a call private 221 Disconnecting by accident Time 52 / Answering calls Making calls BusyPriority Quit Bksp Priority Later Choosing a line using a line button Line poolsLater YES Exit Using a line pool to make a call Ƒﬂ› Changing how you dial your calls Using Standard dialMaking calls from an Isdn terminal When the internal number you have called is busy Using Automatic dialUsing Pre-dial Priority Call Ƒﬂ· Making a priority call Giving a telephone the ability to make priority calls Using Ring Again Call blockedPlease wait Priority denied Canceling Ring Again Turning on Ring AgainCant ring again Ring Again? YES no Exit 62 / Making calls Time savers for making calls Storing a number on a memory button for AutodialAdding an autodial button ⁄or ƒ¤ Choosing a line for Autodial Using intercom as the line for Autodial Quit Using Last Number Redial Preventing a telephone from using Last Number Redial Restrictions Making a speed dial call Using Speed DialChanging and adding System Speed Dials 019 Adding or changing User Speed DialInvalid code No number stored Using Saved Number Redial Ƒﬂ‡Saving a number Unknown number Preventing a telephone from using Saved Number Redial Dialing a saved number P0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Using Hold Handling many calls at onceRetrieving a held call Holding automatically Using Call Queuing Holding a call exclusively Transferring calls Using the transfer featureTransferring a call Canceling a transfer Transferring external calls Cancl Retry Join Cancl Retry Using Camp-on Transfer deniedTransfer to2 Camp max Parking a call Using Call Park Retrieving a parked call Already parked No call to park Invalid number No call on Park deniedParked on Parking full Using Callback Canceling Call Forward Using Call Forward at your telephoneForwarding your calls Forwarding your calls to another Norstar telephone Overriding Call Forward Changing Forward no answer Changing the delay before a call is forwarded Forward on busy DND on Busy Call Forward and Voice Mail Line RedirectionForward denied Forward221 Turning on Line Redirection Canceling Line Redirection Allowing a telephone to redirect calls Line Redirection IntercomQuit ADD Remove Override Quit ALL Displays while canceling redirection Forwarding your calls 94 / Forwarding your calls Communicating in the office PagingƑﬂ‚ Making a page announcement Activating and deactivating the ability to Creating page zones Sets Spkr Both Using Page with external paging equipment Sending messagesSending a message Paging busy Message for you Canceling a message you have sent Viewing your messagesƑﬂﬁ Replying to a message Communicating in the office Removing items from your message list Next Call Clear Viewing messages you have sentShow ADD Using Voice Call ƑﬂﬂMaking a Voice Call MSG Calls Muting Voice Call tones Canceling Voice Call DenyDial voice call Microphone muted No voice call Voice call Using Call Log Tracking your incoming calls Call Log options Logging a call manually Deleting old log items Viewing your Call Log Viewing a Call Log item Making a call using Call LogErasing log items Creating a password to your Call Log Changing your Call Log password Deleting an assigned password Programming a telephone to log calls automatically12KATE Smith Next Erase Next Erase More Using Voice mail No log assigned No resume item Finding out what a button does using Button Inquiry Customizing your telephoneLinename Show OK Setname Programming a feature code onto a memory button Changing the language on the displayEnglish French Erasing a feature button Programming feature buttonsShow Feature code Feature moved Press a buttonApplying button cap labels Enter code Identifying the telephones Types of button caps Norstar default button assignments Rules of default button assignment M7310 telephone button defaults Dual memory buttons M7324 telephone button defaults Template button assignments M7100 telephone button defaults M7208 telephone button defaults Moving line buttons Exchanged Invalid location Move line from Adjusting the Ring volume Changing the type of ringHiding the message or calls indication Move line to Restoring the messages and calls indication Press ƒ£‚ﬂ Using User Preferences User Preferences‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ ¤¤‡›¤ Changing button programming Sub-headings in User Preferences M7208 telephone Changing User Speed Dial Display buttons used in button programming Changing how calls are dialed Changing Call Log optionsChanging the language used on the display Changing the telephone’s ring Making the display lighter or darkerCLR TEL# Featr Internl tel # B04IntercomB05Ansr B06Blank button 134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Assigning or unassigning lines to a group Moving members of a group Setting the distribution mode Assigned 140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Telephone features Installing Norstar telephones Mounting a Norstar telephone on the wall Naming a telephone or a line Moving telephones Refusing to answer a call Using Do Not DisturbStopping calls Allow calls Using Background Music Turning Background Music off 152 / Telephone features Isdn PRI and BRI Isdn PRI Isdn PRI features Network Name Display for PRI Emergency 911 Dialing Name and number blocking for PRIWay did Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Line access from an Isdn terminal Isdn BRI featuresNetwork Name Display for BRI Name and number blocking for BRI Service provider featuresCall Forward Automatic Call Back Calling the number your calls are forwarded toAutomatic Recall Isdn BRI terminals Isdn applications for BRI and PRI Remote LAN access Leased line backupInternet and database access Group 4 fax 164 / Isdn PRI and BRI Using System features Using alternate or scheduled servicesPreventing certain calls from being made Making additional telephones ring Turning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Exitnext Quit OK Next Using passwords Using a Basic password Registration password Changing passwords Clearing a Call Log password Using special telephonesDirect-dial Changing the direct-dial telephone assignments Press ≠at Terminals&Sets Hotline Bypassing a Hotline You can set up a telephone as a hotline Making a telephone a hotline telephone Using Set lock Control telephone Using an auxiliary ringer Changing Set Lock programming for a telephone Using Host System dialing signals Link Preventing a telephone from using Link Pause Long Tones Long Tones Programmed Release Run/Stop Using your Norstar system from an external location Using pulse dialing for a callWait for Dial Tone Invalid code Controlling access to your Norstar system Direct inward system access Disa Accessing Norstar remotely over the public network Class of Service COSMaintaining security Using Class of Service COS passwords Tones Changing your Class of Service Invalid Password 190 / Using System features General System features Set profileLine profile Pulse or tone dialing Disconnect supervision Hunt GroupsInternal numbers Line assignment Target line Overflow call routing M7100 telephone Memory buttons One-line display Volume bar OK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√Prime line Private lines Wall mounting 198 / General System features Troubleshooting Using the alarm telephoneReporting and recording alarm codes Testing the telephone Testing the telephone display Testing the telephone buttons Testing the telephone headset Testing the speaker in the telephone handsetTesting the telephone speaker Testing the power supply to a telephone Common feature displays Calling Call 221? YES no Not in service Parked call Pick up receiver PriorityBlock Release a call Use line pool? Line in use No button free Make calls first No free lines Use221Incoming only Invalid number Line denied P0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Administration programming 2 Alarm 61-4-2 SymbolsIndex Basic password 2, 127, 172 Bksp Autodial full Cancel Cancel denied 103 cancelingWays to make a 53 Call 221? Call blocked Camp denied Camp max Camp to Camped 79 Denied in admin 203 desktop conferencing using Dial voice call 105 dialing DN see internal numbers DND DND from DND transfer Do not disturb 54, 60, 77 DRT 214 / Index Index 216 / Index Hold or release 113, 205 host system signaling Intercom # 64 internal numbersInvalid code 184 Invalid location Invalid number 77, 81, 206 Invalid zone LAN Maintaining security 186 Make calls first 206 making calls Messages & Calls 104, 113 Microphone muted Not available Not in service 55, 77, 79 Move line from 124 Move line to 125 moving Priority denied Priority223 Quit Restricted call 55, 77 Ring Again? 55 224 / Index Their list full 104 3 parties only 44 time and date Understanding programming 2 Unequipped line Unknown name 226 / Index Tell us what you think Enterprise Networks Training and Documentation Is it easy to find information in this document?