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Nortel Networks Modular ICS 4.0 manual 62 / Making calls

Models: Modular ICS 4.0

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62 / Making calls

Modular ICS 4.0 System Coordinator Guide

P0881591 Issue 01

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Nortel Networks Modular ICS 4.0 manual 62 / Making calls

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Handling many calls at once Making callsTime savers for making calls Communicating in the office Transferring callsForwarding your calls Tracking your incoming calls Customizing your telephoneUser Preferences Programming Hunt GroupsTelephone features Isdn PRI and BRIUsing System features General System features TroubleshootingCommon feature displays Index Using this guide Getting started with NorstarUnderstanding programming Before you start What you’ll need to do programmingUsing Buttons Using the buttons under the display Programming overlay Placing the programming overlayTerminals&Sets Lines ServicesMap for working in programming Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Retry Starting and ending a sessionEnding a session Change12 / Getting started with Norstar Changing the time and date on the display Jan 1200pmNext CanclMonth01 MonthFeaturePress ¤ﬂﬂ‹›› Password Programming Automatic Time and DateAdding or changing a system speed dial Cancl Bksp ListFind CLRName Display digitsNNameSys Spd Di... Press ≠ NameSPress BkspNameSAVINGS BA Changing the name of a telephoneBksp CLR ChangeNameJ 221221öName221 NameJEAN BLine002Line002ö Changing the name of a lineTerminals&Setsö Linesö Show line NameLine002Making changes to Call Forward No Answer NameLOCALCapabilitiesö Forward delay4225225 Fwd no answeröMaking changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy Fwd on busyCapabilitiesö Fwd no answerö DND on BusyN DND on BusyYWhat would you like to do next? Answering an incoming call Answering callsAnswering incoming calls with Hunt Groups Rings you may hear What line indicators meanLine buttons DND from DND transfer DRT Line001 Line001 callback Using a central answering position CAP moduleAnswering calls at a prime telephone CallbackCustomizing your CAP module Monitoring telephones with the CAP module Release buttonHearing aid compatibility Using Call Information for a particular call ƒ⁄⁄ Viewing information about a call on the displayDisplaying Call Information before or after answering Displaying Call Information for a call on holdPress ƒ¤ﬂﬂ‹›› Answering any ringing telephone using Directed Pickup ƒ‡ﬂ Picking up a call ringing at another telephoneAnswering any ringing telephone using Group Pickup ƒ‡ﬁ Changing a telephone’s pickup groupTrunk Answer Already joined Pickup deniedLine denied Pickup denied Answering a call using Trunk AnswerAnswer buttons Creating a Conference Call Disconnecting one party Splitting a conference Independently holding two callsPutting a conference on hold Line001 Removing yourself from a conferenceParties only Conf. on hold Conference busy TransferListening to a call as a group Using Handsfree/MuteCanceling Group Listening £‚¤ Answering calls without lifting the receiverChanging a regular call to handsfree Making calls without lifting the receiverMuting Handsfree Changing a handsfree to a regular callUsing Handsfree Changing Handsfree for a telephoneHandsfreeStd HandsfreeNoneHandsfreeAuto Turning Privacy on or off for a call Handsfree AnswerbackMaking a call private Checking call length using Call Duration TimerCreating a conference by releasing privacy 221Disconnecting by accident Time52 / Answering calls Priority Making callsBusy Quit BkspPriority Later Later Choosing a line using a line buttonLine pools YES ExitUsing a line pool to make a call Ƒﬂ› Making calls from an Isdn terminal Using Standard dialChanging how you dial your calls Using Pre-dial When the internal number you have called is busyUsing Automatic dial Priority Call Ƒﬂ·Making a priority call Giving a telephone the ability to make priority callsPlease wait Using Ring AgainCall blocked Priority deniedCant ring again Ring Again? Canceling Ring AgainTurning on Ring Again YES no Exit62 / Making calls Adding an autodial button ⁄or ƒ¤ Time savers for making callsStoring a number on a memory button for Autodial Choosing a line for AutodialUsing intercom as the line for Autodial QuitUsing Last Number Redial Preventing a telephone from using Last Number Redial RestrictionsChanging and adding System Speed Dials Using Speed DialMaking a speed dial call Invalid code No number stored Adding or changing User Speed Dial019 Saving a number Using Saved Number RedialƑﬂ‡ Unknown numberPreventing a telephone from using Saved Number Redial Dialing a saved numberP0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Retrieving a held call Using HoldHandling many calls at once Holding automaticallyUsing Call Queuing Holding a call exclusivelyTransferring a call Using the transfer featureTransferring calls Canceling a transfer Transferring external callsCancl Retry Join Cancl RetryTransfer to2 Using Camp-onTransfer denied Camp maxParking a call Using Call Park Retrieving a parked callParked on Already parkedNo call to park Invalid number No call on Park denied Parking fullUsing Callback Forwarding your calls Canceling Call ForwardUsing Call Forward at your telephone Forwarding your calls to another Norstar telephoneOverriding Call Forward Changing Forward no answerChanging the delay before a call is forwarded Forward on busyDND on Busy Forward denied Forward221 Line RedirectionCall Forward and Voice Mail Turning on Line Redirection Canceling Line Redirection Allowing a telephone to redirect callsQuit ADD Remove IntercomLine Redirection Override Quit ALLDisplays while canceling redirection Forwarding your calls 94 / Forwarding your calls Ƒﬂ‚ Communicating in the officePaging Making a page announcementActivating and deactivating the ability to Creating page zonesSets Spkr Both Sending a message Using Page with external paging equipmentSending messages Paging busyMessage for you Ƒﬂﬁ Canceling a message you have sentViewing your messages Replying to a messageCommunicating in the office Removing items from your message list Show ADD Viewing messages you have sentNext Call Clear Making a Voice Call Using Voice CallƑﬂﬂ MSG CallsDial voice call Microphone muted Canceling Voice Call DenyMuting Voice Call tones No voice call Voice call Using Call Log Tracking your incoming callsCall Log options Logging a call manuallyDeleting old log items Viewing your Call LogErasing log items Making a call using Call LogViewing a Call Log item Creating a password to your Call Log Changing your Call Log password12KATE Smith Deleting an assigned passwordProgramming a telephone to log calls automatically Next EraseNext Erase More Using Voice mail No log assigned No resume itemLinename Show OK Finding out what a button does using Button InquiryCustomizing your telephone SetnameEnglish Programming a feature code onto a memory buttonChanging the language on the display FrenchShow Programming feature buttonsErasing a feature button Applying button cap labels Feature codeFeature moved Press a button Enter codeIdentifying the telephones Types of button capsNorstar default button assignments Rules of default button assignmentM7310 telephone button defaults Dual memory buttonsM7324 telephone button defaults Template button assignmentsM7100 telephone button defaults M7208 telephone button defaultsMoving line buttons Exchanged Invalid location Move line fromHiding the message or calls indication Adjusting the Ring volumeChanging the type of ring Move line toRestoring the messages and calls indication Press ƒ£‚ﬂ ‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ Using User PreferencesUser Preferences ¤¤‡›¤Changing button programming Sub-headings in User PreferencesM7208 telephone Changing User Speed Dial Display buttons used in button programmingChanging the language used on the display Changing Call Log optionsChanging how calls are dialed CLR TEL# Featr Making the display lighter or darkerChanging the telephone’s ring B05Ansr Internl tel #B04Intercom B06Blank button134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Assigning or unassigning lines to a group Moving members of a groupSetting the distribution mode Assigned140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Telephone features Installing Norstar telephonesMounting a Norstar telephone on the wall Naming a telephone or a line Moving telephonesStopping calls Refusing to answer a callUsing Do Not Disturb Allow callsUsing Background Music Turning Background Music off152 / Telephone features Isdn PRI and BRI Isdn PRIIsdn PRI features Network Name Display for PRIWay did Name and number blocking for PRIEmergency 911 Dialing Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Network Name Display for BRI Isdn BRI featuresLine access from an Isdn terminal Call Forward Service provider featuresName and number blocking for BRI Automatic Recall Calling the number your calls are forwarded toAutomatic Call Back Isdn BRI terminals Isdn applications for BRI and PRIInternet and database access Remote LAN accessLeased line backup Group 4 fax164 / Isdn PRI and BRI Preventing certain calls from being made Using System featuresUsing alternate or scheduled services Making additional telephones ringTurning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Exitnext Quit OK NextUsing passwords Using a Basic password Registration password Changing passwordsDirect-dial Using special telephonesClearing a Call Log password Changing the direct-dial telephone assignments Press ≠at Terminals&SetsHotline Bypassing a HotlineYou can set up a telephone as a hotline Making a telephone a hotline telephoneUsing Set lock Control telephoneUsing an auxiliary ringer Changing Set Lock programming for a telephoneUsing Host System dialing signals LinkPreventing a telephone from using Link PauseLong Tones Long TonesProgrammed Release Run/StopWait for Dial Tone Using your Norstar system from an external locationUsing pulse dialing for a call Invalid codeControlling access to your Norstar system Direct inward system access DisaMaintaining security Class of Service COSAccessing Norstar remotely over the public network Using Class of Service COS passwords TonesChanging your Class of Service Invalid Password 190 / Using System features Line profile General System featuresSet profile Pulse or tone dialingInternal numbers Disconnect supervisionHunt Groups Line assignmentTarget line Overflow call routing M7100 telephoneMemory buttons One-line displayPrime line Volume barOK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√ Private linesWall mounting 198 / General System features Reporting and recording alarm codes TroubleshootingUsing the alarm telephone Testing the telephoneTesting the telephone display Testing the telephone buttonsTesting the telephone speaker Testing the speaker in the telephone handsetTesting the telephone headset Testing the power supply to a telephone Common feature displays Calling Call 221? YES noBlock Not in service Parked callPick up receiver Priority Release a call Use line pool?Incoming only Line in use No button free Make calls first No free linesUse221 Invalid number Line deniedP0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Index SymbolsAdministration programming 2 Alarm 61-4-2 Basic password 2, 127, 172 Bksp Autodial fullWays to make a 53 Call 221? Call blocked CancelCancel denied 103 canceling Camp denied Camp max Camp to Camped 79Denied in admin 203 desktop conferencing using Dial voice call 105 dialingDN see internal numbers DND DND from DND transfer Do not disturb 54, 60, 77 DRT214 / Index Index 216 / Index Invalid code 184 Invalid location Hold or release 113, 205 host system signalingIntercom # 64 internal numbers Invalid number 77, 81, 206 Invalid zoneLAN Maintaining security 186 Make calls first 206 making calls Messages & Calls 104, 113 Microphone mutedNot available Not in service 55, 77, 79 Move line from 124 Move line to 125 movingPriority denied Priority223 Quit Restricted call 55, 77 Ring Again? 55224 / Index Their list full 104 3 parties only 44 time and date Understanding programming 2 Unequipped line Unknown name226 / Index Tell us what you think Enterprise Networks Training and DocumentationIs it easy to find information in this document?