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Nortel Networks Modular ICS 4.0 manual Overriding Call Forward, Changing Forward no answer

Models: Modular ICS 4.0

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84 / Forwarding your calls

Tip - If you are one of a group of people who regularly forward their calls to one another, be aware that it is possible to set up forward loops where a call is forwarded from one telephone to another in a circle, and is never answered anywhere.

Overriding Call Forward

If you call someone who has their calls forwarded to you, your call rings at that person’s telephone even though they are forwarding their calls to you.

Changing the automatic Call Forward settings for a telephone

Call forwarding occurs automatically when a call is not answered or the line is busy. These automatic options are changed in programming.

For step-by-step instructions, see “Change where a call goes when there is no answer” on page 23.

Changing Forward no answer

Forward no answer redirects unanswered calls to another telephone on your Norstar system.

Tip - If the Norstar set is a member of a Hunt Group, the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see “Programming Hunt Groups” on page 135.

Line Redirection takes precedence over Forward no answer.

Modular ICS 4.0 System Coordinator Guide

P0881591 Issue 01

Image 96

Nortel Networks Modular ICS 4.0 manual Overriding Call Forward, Changing Forward no answer

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Making calls Time savers for making callsHandling many calls at once Transferring calls Forwarding your callsCommunicating in the office Tracking your incoming calls Customizing your telephoneUser Preferences Programming Hunt GroupsTelephone features Isdn PRI and BRIUsing System features General System features TroubleshootingCommon feature displays Index Using this guide Getting started with NorstarUnderstanding programming Before you start What you’ll need to do programmingUsing Buttons Using the buttons under the display Programming overlay Placing the programming overlayLines Services Map for working in programmingTerminals&Sets Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Starting and ending a session Ending a sessionRetry Change12 / Getting started with Norstar Changing the time and date on the display Jan 1200pmNext CanclMonth01 MonthFeaturePress ¤ﬂﬂ‹›› Password Programming Automatic Time and DateAdding or changing a system speed dial List FindCancl Bksp CLRDisplay digitsN NameSys Spd Di... Press ≠Name NameSPress BkspChanging the name of a telephone BkspNameSAVINGS BA CLR Change221221ö Name221NameJ NameJEAN BChanging the name of a line Terminals&Setsö Linesö Show lineLine002Line002ö NameLine002Making changes to Call Forward No Answer NameLOCALForward delay4 225225Capabilitiesö Fwd no answeröMaking changes to Call Forward on Busy Making Changes to Do Not Disturb on Busy Fwd on busyCapabilitiesö Fwd no answerö DND on BusyN DND on BusyYWhat would you like to do next? Answering calls Answering incoming calls with Hunt GroupsAnswering an incoming call What line indicators mean Line buttonsRings you may hear Using a central answering position CAP module Answering calls at a prime telephoneDND from DND transfer DRT Line001 Line001 callback CallbackCustomizing your CAP module Release button Hearing aid compatibilityMonitoring telephones with the CAP module Using Call Information for a particular call ƒ⁄⁄ Viewing information about a call on the displayDisplaying Call Information before or after answering Displaying Call Information for a call on holdPress ƒ¤ﬂﬂ‹›› Answering any ringing telephone using Directed Pickup ƒ‡ﬂ Picking up a call ringing at another telephoneAnswering any ringing telephone using Group Pickup ƒ‡ﬁ Changing a telephone’s pickup groupTrunk Answer Already joined Pickup deniedAnswering a call using Trunk Answer Answer buttonsLine denied Pickup denied Creating a Conference Call Disconnecting one party Independently holding two calls Putting a conference on holdSplitting a conference Removing yourself from a conference Parties only Conf. on hold Conference busyLine001 TransferUsing Handsfree/Mute Canceling Group Listening £‚¤Listening to a call as a group Answering calls without lifting the receiverMaking calls without lifting the receiver Muting HandsfreeChanging a regular call to handsfree Changing a handsfree to a regular callUsing Handsfree Changing Handsfree for a telephoneHandsfreeNone HandsfreeAutoHandsfreeStd Turning Privacy on or off for a call Handsfree AnswerbackChecking call length using Call Duration Timer Creating a conference by releasing privacyMaking a call private 221Disconnecting by accident Time52 / Answering calls Making calls BusyPriority Quit BkspPriority Later Choosing a line using a line button Line poolsLater YES ExitUsing a line pool to make a call Ƒﬂ› Using Standard dial Changing how you dial your callsMaking calls from an Isdn terminal When the internal number you have called is busy Using Automatic dialUsing Pre-dial Priority Call Ƒﬂ·Making a priority call Giving a telephone the ability to make priority callsUsing Ring Again Call blockedPlease wait Priority deniedCanceling Ring Again Turning on Ring AgainCant ring again Ring Again? YES no Exit62 / Making calls Time savers for making calls Storing a number on a memory button for AutodialAdding an autodial button ⁄or ƒ¤ Choosing a line for AutodialUsing intercom as the line for Autodial QuitUsing Last Number Redial Preventing a telephone from using Last Number Redial RestrictionsUsing Speed Dial Making a speed dial callChanging and adding System Speed Dials Adding or changing User Speed Dial 019Invalid code No number stored Using Saved Number Redial Ƒﬂ‡Saving a number Unknown numberPreventing a telephone from using Saved Number Redial Dialing a saved numberP0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Using Hold Handling many calls at onceRetrieving a held call Holding automaticallyUsing Call Queuing Holding a call exclusivelyUsing the transfer feature Transferring callsTransferring a call Canceling a transfer Transferring external callsCancl Retry Join Cancl RetryUsing Camp-on Transfer deniedTransfer to2 Camp maxParking a call Using Call Park Retrieving a parked callAlready parked No call to park Invalid number No call on Park deniedParked on Parking fullUsing Callback Canceling Call Forward Using Call Forward at your telephoneForwarding your calls Forwarding your calls to another Norstar telephoneOverriding Call Forward Changing Forward no answerChanging the delay before a call is forwarded Forward on busyDND on Busy Line Redirection Call Forward and Voice MailForward denied Forward221 Turning on Line Redirection Canceling Line Redirection Allowing a telephone to redirect callsIntercom Line RedirectionQuit ADD Remove Override Quit ALLDisplays while canceling redirection Forwarding your calls 94 / Forwarding your calls Communicating in the office PagingƑﬂ‚ Making a page announcementActivating and deactivating the ability to Creating page zonesSets Spkr Both Using Page with external paging equipment Sending messagesSending a message Paging busyMessage for you Canceling a message you have sent Viewing your messagesƑﬂﬁ Replying to a messageCommunicating in the office Removing items from your message list Viewing messages you have sent Next Call ClearShow ADD Using Voice Call ƑﬂﬂMaking a Voice Call MSG CallsCanceling Voice Call Deny Muting Voice Call tonesDial voice call Microphone muted No voice call Voice call Using Call Log Tracking your incoming callsCall Log options Logging a call manuallyDeleting old log items Viewing your Call LogMaking a call using Call Log Viewing a Call Log itemErasing log items Creating a password to your Call Log Changing your Call Log passwordDeleting an assigned password Programming a telephone to log calls automatically12KATE Smith Next EraseNext Erase More Using Voice mail No log assigned No resume itemFinding out what a button does using Button Inquiry Customizing your telephoneLinename Show OK SetnameProgramming a feature code onto a memory button Changing the language on the displayEnglish FrenchProgramming feature buttons Erasing a feature buttonShow Feature code Feature moved Press a buttonApplying button cap labels Enter codeIdentifying the telephones Types of button capsNorstar default button assignments Rules of default button assignmentM7310 telephone button defaults Dual memory buttonsM7324 telephone button defaults Template button assignmentsM7100 telephone button defaults M7208 telephone button defaultsMoving line buttons Exchanged Invalid location Move line fromAdjusting the Ring volume Changing the type of ringHiding the message or calls indication Move line toRestoring the messages and calls indication Press ƒ£‚ﬂ Using User Preferences User Preferences‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ ¤¤‡›¤Changing button programming Sub-headings in User PreferencesM7208 telephone Changing User Speed Dial Display buttons used in button programmingChanging Call Log options Changing how calls are dialedChanging the language used on the display Making the display lighter or darker Changing the telephone’s ringCLR TEL# Featr Internl tel # B04IntercomB05Ansr B06Blank button134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Assigning or unassigning lines to a group Moving members of a groupSetting the distribution mode Assigned140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Telephone features Installing Norstar telephonesMounting a Norstar telephone on the wall Naming a telephone or a line Moving telephonesRefusing to answer a call Using Do Not DisturbStopping calls Allow callsUsing Background Music Turning Background Music off152 / Telephone features Isdn PRI and BRI Isdn PRIIsdn PRI features Network Name Display for PRIName and number blocking for PRI Emergency 911 DialingWay did Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Isdn BRI features Line access from an Isdn terminalNetwork Name Display for BRI Service provider features Name and number blocking for BRICall Forward Calling the number your calls are forwarded to Automatic Call BackAutomatic Recall Isdn BRI terminals Isdn applications for BRI and PRIRemote LAN access Leased line backupInternet and database access Group 4 fax164 / Isdn PRI and BRI Using System features Using alternate or scheduled servicesPreventing certain calls from being made Making additional telephones ringTurning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Exitnext Quit OK NextUsing passwords Using a Basic password Registration password Changing passwordsUsing special telephones Clearing a Call Log passwordDirect-dial Changing the direct-dial telephone assignments Press ≠at Terminals&SetsHotline Bypassing a HotlineYou can set up a telephone as a hotline Making a telephone a hotline telephoneUsing Set lock Control telephoneUsing an auxiliary ringer Changing Set Lock programming for a telephoneUsing Host System dialing signals LinkPreventing a telephone from using Link PauseLong Tones Long TonesProgrammed Release Run/StopUsing your Norstar system from an external location Using pulse dialing for a callWait for Dial Tone Invalid codeControlling access to your Norstar system Direct inward system access DisaClass of Service COS Accessing Norstar remotely over the public networkMaintaining security Using Class of Service COS passwords TonesChanging your Class of Service Invalid Password 190 / Using System features General System features Set profileLine profile Pulse or tone dialingDisconnect supervision Hunt GroupsInternal numbers Line assignmentTarget line Overflow call routing M7100 telephoneMemory buttons One-line displayVolume bar OK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√Prime line Private linesWall mounting 198 / General System features Troubleshooting Using the alarm telephoneReporting and recording alarm codes Testing the telephoneTesting the telephone display Testing the telephone buttonsTesting the speaker in the telephone handset Testing the telephone headsetTesting the telephone speaker Testing the power supply to a telephone Common feature displays Calling Call 221? YES noNot in service Parked call Pick up receiver PriorityBlock Release a call Use line pool?Line in use No button free Make calls first No free lines Use221Incoming only Invalid number Line deniedP0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Symbols Administration programming 2 Alarm 61-4-2Index Basic password 2, 127, 172 Bksp Autodial fullCancel Cancel denied 103 cancelingWays to make a 53 Call 221? Call blocked Camp denied Camp max Camp to Camped 79Denied in admin 203 desktop conferencing using Dial voice call 105 dialingDN see internal numbers DND DND from DND transfer Do not disturb 54, 60, 77 DRT214 / Index Index 216 / Index Hold or release 113, 205 host system signaling Intercom # 64 internal numbersInvalid code 184 Invalid location Invalid number 77, 81, 206 Invalid zoneLAN Maintaining security 186 Make calls first 206 making calls Messages & Calls 104, 113 Microphone mutedNot available Not in service 55, 77, 79 Move line from 124 Move line to 125 movingPriority denied Priority223 Quit Restricted call 55, 77 Ring Again? 55224 / Index Their list full 104 3 parties only 44 time and date Understanding programming 2 Unequipped line Unknown name226 / Index Tell us what you think Enterprise Networks Training and DocumentationIs it easy to find information in this document?