Nortel Networks Modular ICS 4.0 guide

Using System features / 177

Making a telephone a hotline telephone

You can set up a telephone as a hotline.

Tip - A Hunt Group set DN can be specified as a Hotline telephone. For more information on Hunt Groups see “Programming Hunt Groups” on page 135.

You need the programming template found at the front of this guide. See “Getting started with Norstar” on page 1 for more information.

1.Press ƒ••¤ﬂﬂ‹››.

2.Press ¤‹ﬂ›ﬂ(the default System Coordinator password).

3.Press ≠at Terminals&Sets.

4.Enter the internal number of the telephone you want to program and press ≠. The display reads

Capabilities.

5.Press ≠.

6.Press ‘until the display reads Hotline.

7.Press CHANGE to select the type of call the hotline makes:

None, Intrnl, or Extrnl.

Internl assigns an internal number.

External assigns an external number. If you select an external number, you can select the line on which the call is made: the prime line, an external line, a line in a line pool, or a line selected by the routing table. If you select a line pool, you must specify the line pool access code. If you select the routing table, the number dialed is treated as a destination code and is routed according to the routing tables.

P0881591 Issue 01

Modular ICS 4.0 System Coordinator Guide

Image 189

Nortel Networks Modular ICS 4.0 manual Making a telephone a hotline telephone, You can set up a telephone as a hotline

Contents

Modular ICS System Coordinator Guide Page Table of Contents Ii / Table of Contents Making calls Time savers for making callsHandling many calls at once Transferring calls Forwarding your callsCommunicating in the office Customizing your telephone Tracking your incoming calls Programming Hunt Groups User Preferences Isdn PRI and BRI Telephone features Using System features Troubleshooting General System features Common feature displays Index Getting started with Norstar Using this guide Understanding programming What you’ll need to do programming Before you start Using Buttons Using the buttons under the display Placing the programming overlay Programming overlay Lines Services Map for working in programmingTerminals&Sets Sys speed dial Passwords Time&Date System prgrming Norstar 10 / Getting started with Ending a session Starting and ending a sessionRetry Change 12 / Getting started with Norstar Jan 1200pm Changing the time and date on the display Cancl Next Month Month01 Programming Automatic Time and Date FeaturePress ¤ﬂﬂ‹›› Password Adding or changing a system speed dial Find ListCancl Bksp CLR NameSys Spd Di... Press ≠ Display digitsNName NameSPress Bksp Bksp Changing the name of a telephoneNameSAVINGS BA CLR Change Name221 221221öNameJ NameJEAN B Terminals&Setsö Linesö Show line Changing the name of a lineLine002Line002ö NameLine002 NameLOCAL Making changes to Call Forward No Answer 225225 Forward delay4Capabilitiesö Fwd no answerö Making changes to Call Forward on Busy Fwd on busy Making Changes to Do Not Disturb on Busy DND on BusyY Capabilitiesö Fwd no answerö DND on BusyN What would you like to do next? Answering calls Answering incoming calls with Hunt GroupsAnswering an incoming call What line indicators mean Line buttonsRings you may hear Answering calls at a prime telephone Using a central answering position CAP moduleDND from DND transfer DRT Line001 Line001 callback Callback Customizing your CAP module Release button Hearing aid compatibilityMonitoring telephones with the CAP module Viewing information about a call on the display Using Call Information for a particular call ƒ⁄⁄ Displaying Call Information for a call on hold Displaying Call Information before or after answering Press ƒ¤ﬂﬂ‹›› Picking up a call ringing at another telephone Answering any ringing telephone using Directed Pickup ƒ‡ﬂ Changing a telephone’s pickup group Answering any ringing telephone using Group Pickup ƒ‡ﬁ Already joined Pickup denied Trunk Answer Answering a call using Trunk Answer Answer buttonsLine denied Pickup denied Creating a Conference Call Disconnecting one party Independently holding two calls Putting a conference on holdSplitting a conference Parties only Conf. on hold Conference busy Removing yourself from a conferenceLine001 Transfer Canceling Group Listening £‚¤ Using Handsfree/MuteListening to a call as a group Answering calls without lifting the receiver Muting Handsfree Making calls without lifting the receiverChanging a regular call to handsfree Changing a handsfree to a regular call Changing Handsfree for a telephone Using Handsfree HandsfreeNone HandsfreeAutoHandsfreeStd Handsfree Answerback Turning Privacy on or off for a call Creating a conference by releasing privacy Checking call length using Call Duration TimerMaking a call private 221 Time Disconnecting by accident 52 / Answering calls Busy Making callsPriority Quit Bksp Priority Later Line pools Choosing a line using a line buttonLater YES Exit Using a line pool to make a call Ƒﬂ› Using Standard dial Changing how you dial your callsMaking calls from an Isdn terminal Using Automatic dial When the internal number you have called is busyUsing Pre-dial Priority Call Ƒﬂ· Giving a telephone the ability to make priority calls Making a priority call Call blocked Using Ring AgainPlease wait Priority denied Turning on Ring Again Canceling Ring AgainCant ring again Ring Again? YES no Exit 62 / Making calls Storing a number on a memory button for Autodial Time savers for making callsAdding an autodial button ⁄or ƒ¤ Choosing a line for Autodial Quit Using intercom as the line for Autodial Using Last Number Redial Restrictions Preventing a telephone from using Last Number Redial Using Speed Dial Making a speed dial callChanging and adding System Speed Dials Adding or changing User Speed Dial 019Invalid code No number stored Ƒﬂ‡ Using Saved Number RedialSaving a number Unknown number Dialing a saved number Preventing a telephone from using Saved Number Redial P0881591 Issue Modular ICS 4.0 System Coordinator Guide 72 / Time savers for making calls Handling many calls at once Using HoldRetrieving a held call Holding automatically Holding a call exclusively Using Call Queuing Using the transfer feature Transferring callsTransferring a call Transferring external calls Canceling a transfer Cancl Retry Cancl Retry Join Transfer denied Using Camp-onTransfer to2 Camp max Parking a call Retrieving a parked call Using Call Park No call to park Invalid number No call on Park denied Already parkedParked on Parking full Using Callback Using Call Forward at your telephone Canceling Call ForwardForwarding your calls Forwarding your calls to another Norstar telephone Changing Forward no answer Overriding Call Forward Forward on busy Changing the delay before a call is forwarded DND on Busy Line Redirection Call Forward and Voice MailForward denied Forward221 Turning on Line Redirection Allowing a telephone to redirect calls Canceling Line Redirection Intercom Line RedirectionQuit ADD Remove Quit ALL Override Displays while canceling redirection Forwarding your calls 94 / Forwarding your calls Paging Communicating in the officeƑﬂ‚ Making a page announcement Creating page zones Activating and deactivating the ability to Sets Spkr Both Sending messages Using Page with external paging equipmentSending a message Paging busy Message for you Viewing your messages Canceling a message you have sentƑﬂﬁ Replying to a message Communicating in the office Removing items from your message list Viewing messages you have sent Next Call ClearShow ADD Ƒﬂﬂ Using Voice CallMaking a Voice Call MSG Calls Canceling Voice Call Deny Muting Voice Call tonesDial voice call Microphone muted No voice call Voice call Tracking your incoming calls Using Call Log Logging a call manually Call Log options Viewing your Call Log Deleting old log items Making a call using Call Log Viewing a Call Log itemErasing log items Changing your Call Log password Creating a password to your Call Log Programming a telephone to log calls automatically Deleting an assigned password12KATE Smith Next Erase Next Erase More No log assigned No resume item Using Voice mail Customizing your telephone Finding out what a button does using Button InquiryLinename Show OK Setname Changing the language on the display Programming a feature code onto a memory buttonEnglish French Programming feature buttons Erasing a feature buttonShow Feature moved Press a button Feature codeApplying button cap labels Enter code Types of button caps Identifying the telephones Rules of default button assignment Norstar default button assignments Dual memory buttons M7310 telephone button defaults Template button assignments M7324 telephone button defaults M7208 telephone button defaults M7100 telephone button defaults Exchanged Invalid location Move line from Moving line buttons Changing the type of ring Adjusting the Ring volumeHiding the message or calls indication Move line to Restoring the messages and calls indication Press ƒ£‚ﬂ User Preferences Using User Preferences‡‹‡ Press ƒËÍ‰Â ƒ‡‹‡ ¤¤‡›¤ Sub-headings in User Preferences Changing button programming M7208 telephone Display buttons used in button programming Changing User Speed Dial Changing Call Log options Changing how calls are dialedChanging the language used on the display Making the display lighter or darker Changing the telephone’s ringCLR TEL# Featr B04Intercom Internl tel #B05Ansr B06Blank button 134 / User Preferences Programming Hunt Groups Adding or removing members from a group Terminals&Sets Moving members of a group Assigning or unassigning lines to a group Assigned Setting the distribution mode 140 / Programming Hunt Groups Setting the hunt delay Programming busy line setting Programming the queue time-out Programming the overflow set Setting the name 146 / Programming Hunt Groups Installing Norstar telephones Telephone features Mounting a Norstar telephone on the wall Moving telephones Naming a telephone or a line Using Do Not Disturb Refusing to answer a callStopping calls Allow calls Turning Background Music off Using Background Music 152 / Telephone features Isdn PRI Isdn PRI and BRI Network Name Display for PRI Isdn PRI features Name and number blocking for PRI Emergency 911 DialingWay did Call by Call service selection for PRI Dialing Plan and PRI Isdn BRI Isdn BRI features Line access from an Isdn terminalNetwork Name Display for BRI Service provider features Name and number blocking for BRICall Forward Calling the number your calls are forwarded to Automatic Call BackAutomatic Recall Isdn applications for BRI and PRI Isdn BRI terminals Leased line backup Remote LAN accessInternet and database access Group 4 fax 164 / Isdn PRI and BRI Using alternate or scheduled services Using System featuresPreventing certain calls from being made Making additional telephones ring Turning Services on and off Ringing Serviceö Turning Services on and off using feature codes Using System features Quit OK Next Exitnext Using passwords Using a Basic password Changing passwords Registration password Using special telephones Clearing a Call Log passwordDirect-dial Press ≠at Terminals&Sets Changing the direct-dial telephone assignments Bypassing a Hotline Hotline Making a telephone a hotline telephone You can set up a telephone as a hotline Control telephone Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Link Using Host System dialing signals Pause Preventing a telephone from using Link Long Tones Long Tones Run/Stop Programmed Release Using pulse dialing for a call Using your Norstar system from an external locationWait for Dial Tone Invalid code Direct inward system access Disa Controlling access to your Norstar system Class of Service COS Accessing Norstar remotely over the public networkMaintaining security Tones Using Class of Service COS passwords Changing your Class of Service Invalid Password 190 / Using System features Set profile General System featuresLine profile Pulse or tone dialing Hunt Groups Disconnect supervisionInternal numbers Line assignment Target line M7100 telephone Overflow call routing One-line display Memory buttons OK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√ Volume barPrime line Private lines Wall mounting 198 / General System features Using the alarm telephone TroubleshootingReporting and recording alarm codes Testing the telephone Testing the telephone buttons Testing the telephone display Testing the speaker in the telephone handset Testing the telephone headsetTesting the telephone speaker Testing the power supply to a telephone Common feature displays YES no Calling Call 221? Pick up receiver Priority Not in service Parked callBlock Release a call Use line pool? Use221 Line in use No button free Make calls first No free linesIncoming only Invalid number Line denied P0881591 Issue Modular ICS 4.0 System Coordinator Guide 208 / Common feature displays Symbols Administration programming 2 Alarm 61-4-2Index Autodial full Basic password 2, 127, 172 Bksp Cancel denied 103 canceling CancelWays to make a 53 Call 221? Call blocked Camp denied Camp max Camp to Camped 79 Dial voice call 105 dialing Denied in admin 203 desktop conferencing using Do not disturb 54, 60, 77 DRT DN see internal numbers DND DND from DND transfer 214 / Index Index 216 / Index Intercom # 64 internal numbers Hold or release 113, 205 host system signalingInvalid code 184 Invalid location Invalid number 77, 81, 206 Invalid zone LAN Messages & Calls 104, 113 Microphone muted Maintaining security 186 Make calls first 206 making calls Move line from 124 Move line to 125 moving Not available Not in service 55, 77, 79 Priority denied Priority223 Quit Ring Again? 55 Restricted call 55, 77 224 / Index Understanding programming 2 Unequipped line Unknown name Their list full 104 3 parties only 44 time and date 226 / Index Enterprise Networks Training and Documentation Tell us what you think Is it easy to find information in this document?