Nortel Networks Modular ICS 4.0 manual Tracking your incoming calls, Using Call Log

Tracking your incoming calls

Using Call Log

Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line.

If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. The same feature is supplied by an ISDN service package that comes with calling line identification (CLID).

Call Log creates a record of incoming external calls. For each call the log can contain:

•sequence number in the Call Log

•name and number of the caller

•indication if the call was long distance

•indication if the call was answered (and identity of who answered it)

•time and date of the call

•number of repeated calls from the same source

•name of the line that the call came in on

Call Log can help you to

•keep track of abandoned or unanswered calls

•track patterns for your callers (for example volume of calls and geographical location of calls)

P0881591 Issue 01 Modular ICS 4.0 System Coordinator Guide