Modular ICS System Coordinator Guide
Page
 Table of Contents
 Ii / Table of Contents
 Handling many calls at once
Making calls
Time savers for making calls
 Communicating in the office
Transferring calls
Forwarding your calls
 Customizing your telephone
Tracking your incoming calls
 Programming Hunt Groups
User Preferences
 Isdn PRI and BRI
Telephone features
 Using System features
 Troubleshooting
General System features
 Common feature displays Index
 Getting started with Norstar
Using this guide
 Understanding programming
 What you’ll need to do programming
Before you start
 Using Buttons
 Using the buttons under the display
 Placing the programming overlay
Programming overlay
 Terminals&Sets
Lines Services
Map for working in programming
 Sys speed dial Passwords Time&Date System prgrming
 Norstar
 10 / Getting started with
 Ending a session
Starting and ending a session
Retry
Change
 12 / Getting started with Norstar
 Jan 1200pm
Changing the time and date on the display
 Cancl
Next
 Month
Month01
 Programming Automatic Time and Date
FeaturePress ¤flfl‹›› Password
 Adding or changing a system speed dial
 Find
List
Cancl Bksp
CLR
 NameSys Spd Di... Press ≠
Display digitsN
Name
NameSPress Bksp
 Bksp
Changing the name of a telephone
NameSAVINGS BA
CLR Change
 Name221
221221ö
NameJ
NameJEAN B
 Terminals&Setsö Linesö Show line
Changing the name of a line
Line002Line002ö
NameLine002
 NameLOCAL
Making changes to Call Forward No Answer
 225225
Forward delay4
Capabilitiesö
Fwd no answerö
 Making changes to Call Forward on Busy
 Fwd on busy
Making Changes to Do Not Disturb on Busy
 DND on BusyY
Capabilitiesö Fwd no answerö DND on BusyN
 What would you like to do next?
 Answering an incoming call
Answering calls
Answering incoming calls with Hunt Groups
 Rings you may hear
What line indicators mean
Line buttons
 Answering calls at a prime telephone
Using a central answering position CAP module
DND from DND transfer DRT Line001 Line001 callback
Callback
 Customizing your CAP module
 Monitoring telephones with the CAP module
Release button
Hearing aid compatibility
 Viewing information about a call on the display
Using Call Information for a particular call ƒ⁄⁄
 Displaying Call Information for a call on hold
Displaying Call Information before or after answering
 Press ƒ¤flfl‹››
 Picking up a call ringing at another telephone
Answering any ringing telephone using Directed Pickup ƒ‡fl
 Changing a telephone’s pickup group
Answering any ringing telephone using Group Pickup ƒ‡fi
 Already joined Pickup denied
Trunk Answer
 Line denied Pickup denied
Answering a call using Trunk Answer
Answer buttons
 Creating a Conference Call
 Disconnecting one party
 Splitting a conference
Independently holding two calls
Putting a conference on hold
 Parties only Conf. on hold Conference busy
Removing yourself from a conference
Line001
Transfer
 Canceling Group Listening £‚¤
Using Handsfree/Mute
Listening to a call as a group
Answering calls without lifting the receiver
 Muting Handsfree
Making calls without lifting the receiver
Changing a regular call to handsfree
Changing a handsfree to a regular call
 Changing Handsfree for a telephone
Using Handsfree
 HandsfreeStd
HandsfreeNone
HandsfreeAuto
 Handsfree Answerback
Turning Privacy on or off for a call
 Creating a conference by releasing privacy
Checking call length using Call Duration Timer
Making a call private
221
 Time
Disconnecting by accident
 52 / Answering calls
 Busy
Making calls
Priority
Quit Bksp
 Priority Later
 Line pools
Choosing a line using a line button
Later
YES Exit
 Using a line pool to make a call Ƒfl›
 Making calls from an Isdn terminal
Using Standard dial
Changing how you dial your calls
 Using Automatic dial
When the internal number you have called is busy
Using Pre-dial
Priority Call Ƒfl·
 Giving a telephone the ability to make priority calls
Making a priority call
 Call blocked
Using Ring Again
Please wait
Priority denied
 Turning on Ring Again
Canceling Ring Again
Cant ring again Ring Again?
YES no Exit
 62 / Making calls
 Storing a number on a memory button for Autodial
Time savers for making calls
Adding an autodial button ⁄or ƒ¤
Choosing a line for Autodial
 Quit
Using intercom as the line for Autodial
 Using Last Number Redial
 Restrictions
Preventing a telephone from using Last Number Redial
 Changing and adding System Speed Dials
Using Speed Dial
Making a speed dial call
 Invalid code No number stored
Adding or changing User Speed Dial
019
 Ƒfl‡
Using Saved Number Redial
Saving a number
Unknown number
 Dialing a saved number
Preventing a telephone from using Saved Number Redial
 P0881591 Issue Modular ICS 4.0 System Coordinator Guide
 72 / Time savers for making calls
 Handling many calls at once
Using Hold
Retrieving a held call
Holding automatically
 Holding a call exclusively
Using Call Queuing
 Transferring a call
Using the transfer feature
Transferring calls
 Transferring external calls
Canceling a transfer
 Cancl Retry
Cancl Retry Join
 Transfer denied
Using Camp-on
Transfer to2
Camp max
 Parking a call
 Retrieving a parked call
Using Call Park
 No call to park Invalid number No call on Park denied
Already parked
Parked on
Parking full
 Using Callback
 Using Call Forward at your telephone
Canceling Call Forward
Forwarding your calls
Forwarding your calls to another Norstar telephone
 Changing Forward no answer
Overriding Call Forward
 Forward on busy
Changing the delay before a call is forwarded
 DND on Busy
 Forward denied Forward221
Line Redirection
Call Forward and Voice Mail
 Turning on Line Redirection
 Allowing a telephone to redirect calls
Canceling Line Redirection
 Quit ADD Remove
Intercom
Line Redirection
 Quit ALL
Override
 Displays while canceling redirection
 Forwarding your calls
 94 / Forwarding your calls
 Paging
Communicating in the office
Ƒfl‚
Making a page announcement
 Creating page zones
Activating and deactivating the ability to
 Sets Spkr Both
 Sending messages
Using Page with external paging equipment
Sending a message
Paging busy
 Message for you
 Viewing your messages
Canceling a message you have sent
Ƒflfi
Replying to a message
 Communicating in the office
 Removing items from your message list
 Show ADD
Viewing messages you have sent
Next Call Clear
 Ƒflfl
Using Voice Call
Making a Voice Call
MSG Calls
 Dial voice call Microphone muted
Canceling Voice Call Deny
Muting Voice Call tones
 No voice call Voice call
 Tracking your incoming calls
Using Call Log
 Logging a call manually
Call Log options
 Viewing your Call Log
Deleting old log items
 Erasing log items
Making a call using Call Log
Viewing a Call Log item
 Changing your Call Log password
Creating a password to your Call Log
 Programming a telephone to log calls automatically
Deleting an assigned password
12KATE Smith
Next Erase
 Next Erase More
 No log assigned No resume item
Using Voice mail
 Customizing your telephone
Finding out what a button does using Button Inquiry
Linename Show OK
Setname
 Changing the language on the display
Programming a feature code onto a memory button
English
French
 Show
Programming feature buttons
Erasing a feature button
 Feature moved Press a button
Feature code
Applying button cap labels
Enter code
 Types of button caps
Identifying the telephones
 Rules of default button assignment
Norstar default button assignments
 Dual memory buttons
M7310 telephone button defaults
 Template button assignments
M7324 telephone button defaults
 M7208 telephone button defaults
M7100 telephone button defaults
 Exchanged Invalid location Move line from
Moving line buttons
 Changing the type of ring
Adjusting the Ring volume
Hiding the message or calls indication
Move line to
 Restoring the messages and calls indication Press ƒ£‚fl
 User Preferences
Using User Preferences
‡‹‡ Press ƒË͉ ƒ‡‹‡
¤¤‡›¤
 Sub-headings in User Preferences
Changing button programming
 M7208 telephone
 Display buttons used in button programming
Changing User Speed Dial
 Changing the language used on the display
Changing Call Log options
Changing how calls are dialed
 CLR TEL# Featr
Making the display lighter or darker
Changing the telephone’s ring
 B04Intercom
Internl tel #
B05Ansr
B06Blank button
 134 / User Preferences
 Programming Hunt Groups
 Adding or removing members from a group
 Terminals&Sets
 Moving members of a group
Assigning or unassigning lines to a group
 Assigned
Setting the distribution mode
 140 / Programming Hunt Groups
 Setting the hunt delay
 Programming busy line setting
 Programming the queue time-out
 Programming the overflow set
 Setting the name
 146 / Programming Hunt Groups
 Installing Norstar telephones
Telephone features
 Mounting a Norstar telephone on the wall
 Moving telephones
Naming a telephone or a line
 Using Do Not Disturb
Refusing to answer a call
Stopping calls
Allow calls
 Turning Background Music off
Using Background Music
 152 / Telephone features
 Isdn PRI
Isdn PRI and BRI
 Network Name Display for PRI
Isdn PRI features
 Way did
Name and number blocking for PRI
Emergency 911 Dialing
 Call by Call service selection for PRI
 Dialing Plan and PRI
 Isdn BRI
 Network Name Display for BRI
Isdn BRI features
Line access from an Isdn terminal
 Call Forward
Service provider features
Name and number blocking for BRI
 Automatic Recall
Calling the number your calls are forwarded to
Automatic Call Back
 Isdn applications for BRI and PRI
Isdn BRI terminals
 Leased line backup
Remote LAN access
Internet and database access
Group 4 fax
 164 / Isdn PRI and BRI
 Using alternate or scheduled services
Using System features
Preventing certain calls from being made
Making additional telephones ring
 Turning Services on and off
 Ringing Serviceö
 Turning Services on and off using feature codes
 Using System features
 Quit OK Next
Exitnext
 Using passwords
 Using a Basic password
 Changing passwords
Registration password
 Direct-dial
Using special telephones
Clearing a Call Log password
 Press ≠at Terminals&Sets
Changing the direct-dial telephone assignments
 Bypassing a Hotline
Hotline
 Making a telephone a hotline telephone
You can set up a telephone as a hotline
 Control telephone
Using Set lock
 Changing Set Lock programming for a telephone
Using an auxiliary ringer
 Link
Using Host System dialing signals
 Pause
Preventing a telephone from using Link
 Long Tones
Long Tones
 Run/Stop
Programmed Release
 Using pulse dialing for a call
Using your Norstar system from an external location
Wait for Dial Tone
Invalid code
 Direct inward system access Disa
Controlling access to your Norstar system
 Maintaining security
Class of Service COS
Accessing Norstar remotely over the public network
 Tones
Using Class of Service COS passwords
 Changing your Class of Service
 Invalid Password
 190 / Using System features
 Set profile
General System features
Line profile
Pulse or tone dialing
 Hunt Groups
Disconnect supervision
Internal numbers
Line assignment
 Target line
 M7100 telephone
Overflow call routing
 One-line display
Memory buttons
 OK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√
Volume bar
Prime line
Private lines
 Wall mounting
 198 / General System features
 Using the alarm telephone
Troubleshooting
Reporting and recording alarm codes
Testing the telephone
 Testing the telephone buttons
Testing the telephone display
 Testing the telephone speaker
Testing the speaker in the telephone handset
Testing the telephone headset
 Testing the power supply to a telephone
 Common feature displays
 YES no
Calling Call 221?
 Pick up receiver Priority
Not in service Parked call
Block
Release a call Use line pool?
 Use221
Line in use No button free Make calls first No free lines
Incoming only
Invalid number Line denied
 P0881591 Issue Modular ICS 4.0 System Coordinator Guide
 208 / Common feature displays
 Index
Symbols
Administration programming 2 Alarm 61-4-2
 Autodial full
Basic password 2, 127, 172 Bksp
 Cancel denied 103 canceling
Cancel
Ways to make a 53 Call 221? Call blocked
Camp denied Camp max Camp to Camped 79
 Dial voice call 105 dialing
Denied in admin 203 desktop conferencing using
 Do not disturb 54, 60, 77 DRT
DN see internal numbers DND DND from DND transfer
 214 / Index
 Index
 216 / Index
 Intercom # 64 internal numbers
Hold or release 113, 205 host system signaling
Invalid code 184 Invalid location
Invalid number 77, 81, 206 Invalid zone
 LAN
 Messages & Calls 104, 113 Microphone muted
Maintaining security 186 Make calls first 206 making calls
 Move line from 124 Move line to 125 moving
Not available Not in service 55, 77, 79
 Priority denied Priority223
 Quit
 Ring Again? 55
Restricted call 55, 77
 224 / Index
 Understanding programming 2 Unequipped line Unknown name
Their list full 104 3 parties only 44 time and date
 226 / Index
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