Modular ICS System Coordinator Guide
Page
Table of Contents
Ii / Table of Contents
Handling many calls at once
Making calls
Time savers for making calls
Communicating in the office
Transferring calls
Forwarding your calls
Tracking your incoming calls
Customizing your telephone
User Preferences
Programming Hunt Groups
Telephone features
Isdn PRI and BRI
Using System features
General System features
Troubleshooting
Common feature displays Index
Using this guide
Getting started with Norstar
Understanding programming
Before you start
What you’ll need to do programming
Using Buttons
Using the buttons under the display
Programming overlay
Placing the programming overlay
Terminals&Sets
Lines Services
Map for working in programming
Sys speed dial Passwords Time&Date System prgrming
Norstar
10 / Getting started with
Retry
Starting and ending a session
Ending a session
Change
12 / Getting started with Norstar
Changing the time and date on the display
Jan 1200pm
Next
Cancl
Month01
Month
FeaturePress ¤flfl‹›› Password
Programming Automatic Time and Date
Adding or changing a system speed dial
Cancl Bksp
List
Find
CLR
Name
Display digitsN
NameSys Spd Di... Press ≠
NameSPress Bksp
NameSAVINGS BA
Changing the name of a telephone
Bksp
CLR Change
NameJ
221221ö
Name221
NameJEAN B
Line002Line002ö
Changing the name of a line
Terminals&Setsö Linesö Show line
NameLine002
Making changes to Call Forward No Answer
NameLOCAL
Capabilitiesö
Forward delay4
225225
Fwd no answerö
Making changes to Call Forward on Busy
Making Changes to Do Not Disturb on Busy
Fwd on busy
Capabilitiesö Fwd no answerö DND on BusyN
DND on BusyY
What would you like to do next?
Answering an incoming call
Answering calls
Answering incoming calls with Hunt Groups
Rings you may hear
What line indicators mean
Line buttons
DND from DND transfer DRT Line001 Line001 callback
Using a central answering position CAP module
Answering calls at a prime telephone
Callback
Customizing your CAP module
Monitoring telephones with the CAP module
Release button
Hearing aid compatibility
Using Call Information for a particular call ƒ⁄⁄
Viewing information about a call on the display
Displaying Call Information before or after answering
Displaying Call Information for a call on hold
Press ƒ¤flfl‹››
Answering any ringing telephone using Directed Pickup ƒ‡fl
Picking up a call ringing at another telephone
Answering any ringing telephone using Group Pickup ƒ‡fi
Changing a telephone’s pickup group
Trunk Answer
Already joined Pickup denied
Line denied Pickup denied
Answering a call using Trunk Answer
Answer buttons
Creating a Conference Call
Disconnecting one party
Splitting a conference
Independently holding two calls
Putting a conference on hold
Line001
Removing yourself from a conference
Parties only Conf. on hold Conference busy
Transfer
Listening to a call as a group
Using Handsfree/Mute
Canceling Group Listening £‚¤
Answering calls without lifting the receiver
Changing a regular call to handsfree
Making calls without lifting the receiver
Muting Handsfree
Changing a handsfree to a regular call
Using Handsfree
Changing Handsfree for a telephone
HandsfreeStd
HandsfreeNone
HandsfreeAuto
Turning Privacy on or off for a call
Handsfree Answerback
Making a call private
Checking call length using Call Duration Timer
Creating a conference by releasing privacy
221
Disconnecting by accident
Time
52 / Answering calls
Priority
Making calls
Busy
Quit Bksp
Priority Later
Later
Choosing a line using a line button
Line pools
YES Exit
Using a line pool to make a call Ƒfl›
Making calls from an Isdn terminal
Using Standard dial
Changing how you dial your calls
Using Pre-dial
When the internal number you have called is busy
Using Automatic dial
Priority Call Ƒfl·
Making a priority call
Giving a telephone the ability to make priority calls
Please wait
Using Ring Again
Call blocked
Priority denied
Cant ring again Ring Again?
Canceling Ring Again
Turning on Ring Again
YES no Exit
62 / Making calls
Adding an autodial button ⁄or ƒ¤
Time savers for making calls
Storing a number on a memory button for Autodial
Choosing a line for Autodial
Using intercom as the line for Autodial
Quit
Using Last Number Redial
Preventing a telephone from using Last Number Redial
Restrictions
Changing and adding System Speed Dials
Using Speed Dial
Making a speed dial call
Invalid code No number stored
Adding or changing User Speed Dial
019
Saving a number
Using Saved Number Redial
Ƒfl‡
Unknown number
Preventing a telephone from using Saved Number Redial
Dialing a saved number
P0881591 Issue Modular ICS 4.0 System Coordinator Guide
72 / Time savers for making calls
Retrieving a held call
Using Hold
Handling many calls at once
Holding automatically
Using Call Queuing
Holding a call exclusively
Transferring a call
Using the transfer feature
Transferring calls
Canceling a transfer
Transferring external calls
Cancl Retry Join
Cancl Retry
Transfer to2
Using Camp-on
Transfer denied
Camp max
Parking a call
Using Call Park
Retrieving a parked call
Parked on
Already parked
No call to park Invalid number No call on Park denied
Parking full
Using Callback
Forwarding your calls
Canceling Call Forward
Using Call Forward at your telephone
Forwarding your calls to another Norstar telephone
Overriding Call Forward
Changing Forward no answer
Changing the delay before a call is forwarded
Forward on busy
DND on Busy
Forward denied Forward221
Line Redirection
Call Forward and Voice Mail
Turning on Line Redirection
Canceling Line Redirection
Allowing a telephone to redirect calls
Quit ADD Remove
Intercom
Line Redirection
Override
Quit ALL
Displays while canceling redirection
Forwarding your calls
94 / Forwarding your calls
Ƒfl‚
Communicating in the office
Paging
Making a page announcement
Activating and deactivating the ability to
Creating page zones
Sets Spkr Both
Sending a message
Using Page with external paging equipment
Sending messages
Paging busy
Message for you
Ƒflfi
Canceling a message you have sent
Viewing your messages
Replying to a message
Communicating in the office
Removing items from your message list
Show ADD
Viewing messages you have sent
Next Call Clear
Making a Voice Call
Using Voice Call
Ƒflfl
MSG Calls
Dial voice call Microphone muted
Canceling Voice Call Deny
Muting Voice Call tones
No voice call Voice call
Using Call Log
Tracking your incoming calls
Call Log options
Logging a call manually
Deleting old log items
Viewing your Call Log
Erasing log items
Making a call using Call Log
Viewing a Call Log item
Creating a password to your Call Log
Changing your Call Log password
12KATE Smith
Deleting an assigned password
Programming a telephone to log calls automatically
Next Erase
Next Erase More
Using Voice mail
No log assigned No resume item
Linename Show OK
Finding out what a button does using Button Inquiry
Customizing your telephone
Setname
English
Programming a feature code onto a memory button
Changing the language on the display
French
Show
Programming feature buttons
Erasing a feature button
Applying button cap labels
Feature code
Feature moved Press a button
Enter code
Identifying the telephones
Types of button caps
Norstar default button assignments
Rules of default button assignment
M7310 telephone button defaults
Dual memory buttons
M7324 telephone button defaults
Template button assignments
M7100 telephone button defaults
M7208 telephone button defaults
Moving line buttons
Exchanged Invalid location Move line from
Hiding the message or calls indication
Adjusting the Ring volume
Changing the type of ring
Move line to
Restoring the messages and calls indication Press ƒ£‚fl
‡‹‡ Press ƒË͉ ƒ‡‹‡
Using User Preferences
User Preferences
¤¤‡›¤
Changing button programming
Sub-headings in User Preferences
M7208 telephone
Changing User Speed Dial
Display buttons used in button programming
Changing the language used on the display
Changing Call Log options
Changing how calls are dialed
CLR TEL# Featr
Making the display lighter or darker
Changing the telephone’s ring
B05Ansr
Internl tel #
B04Intercom
B06Blank button
134 / User Preferences
Programming Hunt Groups
Adding or removing members from a group
Terminals&Sets
Assigning or unassigning lines to a group
Moving members of a group
Setting the distribution mode
Assigned
140 / Programming Hunt Groups
Setting the hunt delay
Programming busy line setting
Programming the queue time-out
Programming the overflow set
Setting the name
146 / Programming Hunt Groups
Telephone features
Installing Norstar telephones
Mounting a Norstar telephone on the wall
Naming a telephone or a line
Moving telephones
Stopping calls
Refusing to answer a call
Using Do Not Disturb
Allow calls
Using Background Music
Turning Background Music off
152 / Telephone features
Isdn PRI and BRI
Isdn PRI
Isdn PRI features
Network Name Display for PRI
Way did
Name and number blocking for PRI
Emergency 911 Dialing
Call by Call service selection for PRI
Dialing Plan and PRI
Isdn BRI
Network Name Display for BRI
Isdn BRI features
Line access from an Isdn terminal
Call Forward
Service provider features
Name and number blocking for BRI
Automatic Recall
Calling the number your calls are forwarded to
Automatic Call Back
Isdn BRI terminals
Isdn applications for BRI and PRI
Internet and database access
Remote LAN access
Leased line backup
Group 4 fax
164 / Isdn PRI and BRI
Preventing certain calls from being made
Using System features
Using alternate or scheduled services
Making additional telephones ring
Turning Services on and off
Ringing Serviceö
Turning Services on and off using feature codes
Using System features
Exitnext
Quit OK Next
Using passwords
Using a Basic password
Registration password
Changing passwords
Direct-dial
Using special telephones
Clearing a Call Log password
Changing the direct-dial telephone assignments
Press ≠at Terminals&Sets
Hotline
Bypassing a Hotline
You can set up a telephone as a hotline
Making a telephone a hotline telephone
Using Set lock
Control telephone
Using an auxiliary ringer
Changing Set Lock programming for a telephone
Using Host System dialing signals
Link
Preventing a telephone from using Link
Pause
Long Tones
Long Tones
Programmed Release
Run/Stop
Wait for Dial Tone
Using your Norstar system from an external location
Using pulse dialing for a call
Invalid code
Controlling access to your Norstar system
Direct inward system access Disa
Maintaining security
Class of Service COS
Accessing Norstar remotely over the public network
Using Class of Service COS passwords
Tones
Changing your Class of Service
Invalid Password
190 / Using System features
Line profile
General System features
Set profile
Pulse or tone dialing
Internal numbers
Disconnect supervision
Hunt Groups
Line assignment
Target line
Overflow call routing
M7100 telephone
Memory buttons
One-line display
Prime line
Volume bar
OK˙ Quit ADD SHOW£ CANCEL£ VIEW£ Override £ BKSP√
Private lines
Wall mounting
198 / General System features
Reporting and recording alarm codes
Troubleshooting
Using the alarm telephone
Testing the telephone
Testing the telephone display
Testing the telephone buttons
Testing the telephone speaker
Testing the speaker in the telephone handset
Testing the telephone headset
Testing the power supply to a telephone
Common feature displays
Calling Call 221?
YES no
Block
Not in service Parked call
Pick up receiver Priority
Release a call Use line pool?
Incoming only
Line in use No button free Make calls first No free lines
Use221
Invalid number Line denied
P0881591 Issue Modular ICS 4.0 System Coordinator Guide
208 / Common feature displays
Index
Symbols
Administration programming 2 Alarm 61-4-2
Basic password 2, 127, 172 Bksp
Autodial full
Ways to make a 53 Call 221? Call blocked
Cancel
Cancel denied 103 canceling
Camp denied Camp max Camp to Camped 79
Denied in admin 203 desktop conferencing using
Dial voice call 105 dialing
DN see internal numbers DND DND from DND transfer
Do not disturb 54, 60, 77 DRT
214 / Index
Index
216 / Index
Invalid code 184 Invalid location
Hold or release 113, 205 host system signaling
Intercom # 64 internal numbers
Invalid number 77, 81, 206 Invalid zone
LAN
Maintaining security 186 Make calls first 206 making calls
Messages & Calls 104, 113 Microphone muted
Not available Not in service 55, 77, 79
Move line from 124 Move line to 125 moving
Priority denied Priority223
Quit
Restricted call 55, 77
Ring Again? 55
224 / Index
Their list full 104 3 parties only 44 time and date
Understanding programming 2 Unequipped line Unknown name
226 / Index
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