Troubleshooting (Advanced) | Page 14 of 18 |
TPM failure.
Replacing sensor.
You can always access the computer by using your Windows log on password. In convenient mode, any user can access the computer by using your Windows log on password.
2.Update the enrolled fingerprints.
To be able to fully use Protector Suite, you need to have usable enrolled fingerprints. Enter the [Manage Fingerprints] wizard.
If you do not use backup password, you can still enter using the Windows password.
If you use backup password, you can enter using the backup password.
If you do not use backup password, there is no other way to add a different fingerprint. In this case we recommend either to wait until your finger is usable again (e.g. the injury heals), or to delete the passport (Use [Delete user data] wizard) and then reenroll new fingerprints.
Please note that in the latter case all your stored secret data (passwords, [File Safe] encryption keys [Personal Safe] data) will be lost. To perform the delete operation it is necessary to cancel the fingerprint verification operation to get to the password dialog, then enter your Windows log on password.
To access [File Safe], [Personal Safe]
If you did not perform the procedure in step 2 or it did not work, you can still access [File Safe] by using the [File Safe] backup password, [Personal Safe] by using the [Personal Safe] backup password.
If you use fingerprint authentication with TPM (Trusted Platform Module) and TPM is broken, erased or disabled, the [Multifactor] will not work anymore.
If you do not use the [Multifactor] backup password, refer
to Starting Over. Otherwise, if you use backup password, you can follow these steps:
1.Click 
(Start)*6 - [All Programs] - [Protector Suite] - [Control Center].
2.Click [Identity] - [Multifactor].
3.Set the method of authentication except for "fingerprint + TPM ∗∗".
If you need to replace a
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