Troubleshooting7 | Xerox 6140 manual

Troubleshooting7

This chapter includes:

•Troubleshooting Overview on page 126

•Control Panel Messages on page 128

•Problems with the Printer on page 132

•Print-Quality Problems on page 135

•Cleaning the Imaging Unit and Laser Lens on page 140

•Color Registration on page 143

•Paper Jams on page 146

Phaser 6140 Color Laser Printer	125
User Guide

Image 125

Xerox 6140 manual Troubleshooting7

Contents

Phaser Page Contents Printing Control Panel Menus Troubleshooting Recycling and Disposal Contents Phaser 6140 Color Laser Printer User Guide Safety1 Laser Safety Electrical SafetyPower Cord General Guidelines Safety Operational Guidelines Operational SafetyOzone Release Printer Location Printer Supplies See also Maintenance Safety Symbol Description Printer Symbols Safety Phaser 6140 Color Laser Printer User Guide Features2 Front View Phaser 6140 printer with optional 250-sheet feederMain Components and Their Functions Rear View Internal Components Phaser 6140/DN Control Panel Configurations Configurations and OptionsStandard Features Additional Capabilities Optional Features Setting the Power Saver Time Power Saver ModeExiting Power Saver Mode Starting Power Saver Mode Menu Map ConfigurationInformation Pages CentreWare Internet Services Information Source More Information Features Phaser 6140 Color Laser Printer User Guide Installation and Setup Installation and Setup Overview Overhead Clearance Choosing a Location for the Printer Choosing a Connection Method Connecting the PrinterConnecting via a Network Connecting via USB Assigning the Printer’s IP Address Configuring Network SettingsAbout TCP/IP and IP Addresses Assigning the IP Address Manually Allowing the IP Address to be Assigned Automatically Changing the IP Address Using CentreWare is Finding Your Printer’s IP Address Operating System Requirements Installing the Printer DriversAvailable Drivers Printer Driver Source Description Installing the Printer Driver for Macintosh OS Installing the Printer Drivers for Windows Adding the Printer OS X Version Adding the Printer for Macintosh Click the Add button. The printer is added to the list Adding the Printer OS X Version Installing PrintingScout Enabling Optional Features for a Network-Connected Printer Enabling Optional Features Click the Get Information from Printer button Enabling Optional Features for the Windows PCL Driver Enabling Optional Features for Macintosh OS X Versions 10.4 Enabling Optional Features for MacintoshEnabling Optional Features for Macintosh OS X Version Enabling Optional Features for Linux Page Printing4 Paper Usage Guidelines Supported Paper and Media Paper Storage Guidelines Paper That Can Damage Your Printer Tray Usable Paper Manual Feed Slot Sheet Feeder Tray Duplex Unit 2-Sided Printing Loading Paper in Tray Loading Paper 6140-005 6140-007 Loading Paper in the Manual Feed Slot 6140-011 6140-007 Loading Paper in the 250-Sheet Feeder Tray 10.5 A5B5 A4 8.5 See also Setting the Paper Size Setting Paper Types and SizesSetting the Paper Type Printing Selecting Printing Options Selecting Printing Defaults in Windows Selecting Printing Options for an Individual Job in Windows Driver Tab Printing Option Printing Options for Windows PostScript Driver Printed, etc Manual Feed Slot Orientation Portrait or Landscape Printing Options for Windows PCL Driver As black color and to be printed as black Printing Options for Macintosh OS Printer Driver Drop-Down Title Printing OptionsMac OS X Versions 10.4 Pages, Halftone Screen Lock, Faster B/W documents Tray Switching PostScript errorsPostScript Reverse page order Driver Drop-Down Title Printing Options Envelope Printing Guidelines Printing on Specialty MediaPrinting Envelopes Printing Envelopes from Tray Printing Envelopes from the Manual Feed Slot Printing Envelopes using the PostScript Driver Label Printing Guidelines Printing Envelopes using the PCL DriverPrinting Labels Printing Labels from the Manual Feed Slot Printing Labels from Tray Printing on Glossy Paper from Tray Printing on Glossy PaperGlossy Paper Printing Guidelines Printing on Glossy Paper from the Manual Feed Slot Printing on Card Stock from Tray Printing on Card StockCard Stock Printing Guidelines Printing on Card Stock from the Manual Feed Slot Defining the Custom Page Size in the PostScript Driver Printing Custom SizesDefining Custom Paper Sizes Creating a Custom Paper Size for the PCL Driver Creating a Custom Paper Size for the PostScript Driver Printing on Custom-size Paper Printing on Custom-size Paper Using the PostScript DriverPrinting on Custom-size Paper Using the PCL Driver Automatic 2-Sided Printing Guidelines Printing on Both Sides of the PaperBinding Edge Options Portrait Landscape Performing Manual 2-sided Printing from Tray Automatic 2-Sided PrintingManual 2-Sided Printing Performing Manual 2-sided Printing from the Manual Feed Slot Setting Up a Secure Print Job Printing Using Secure Print Printing a Secure Print Job Printing a Stored Job Storing a Print Job in Memory Setting Up a Proof Print Job Printing Using Proof Print Printing a Proof Print Job Control Panel Menus Cancel Power Saver / Wake UpNavigating the Control Panel Menus Button Operation Information Pages Menu Information Contents Billing Meters Menu Network Setup Menu Admin Menu USB Setup Menu System Setup Menu Inches Millimeters mm Sided Maintenance Mode MenuOff Portrait default PCL Setup MenuTray Manual Feed Slot Color Black PostScript Setup Menu Control Panel Menu Menu Item Contents Tray Settings MenuTray 1 Settings Sheet Feeder Tray 2 Settings Page Maintenance6 Cleaning the Exterior Cleaning the PrinterGeneral Precautions Cleaning the Interior When to Order Supplies Routine Maintenance ItemsOrdering Supplies Consumables Recycling Supplies Managing the Printer Accessing CentreWare isManaging the Printer with CentreWare is Checking the Printer’s Status Checking Print Job Status Using Online HelpChecking Printer Status with PrintingScout Checking Printer Status via Email Configuring Email Alerts Command Parameter Description Commands That Can be Used in Email Text Maintenance Viewing the Billing Meter Printing the Print Volume ReportChecking Page Counts See also Moving the Printer 18.6 kg 41 lb Troubleshooting7 Error and Status Messages Troubleshooting OverviewPrintingScout Alerts Online Support Assistant Resource Link Web Links Code/Message Condition/Reason/Action Control Panel MessagesSupply Status Messages Message Condition/Reason/Action Error Messages Then close the tray 131 Symptom Reason/Action Problems with the Printer Cancel button Ready indicator is notLight of the Ready indicator is Guidelines on page 51, and Paper Usage Guidelines on Symptom Cause Solution Print-Quality Problems Correct. For details, see Usable Paper on Details, see Cleaning the Imaging Unit Imaging Unit and Laser Lens on Registration on Cleaning the Imaging Unit and Laser Lens 141 6140-041 Enabling/Disabling Automatic Color Registration Performing an Automatic Color Registration AdjustmentColor Registration Determining the Color Registration Values Performing a Manual Color Registration AdjustmentPrinting the Color Registration Correction Chart Entering Color Values Preventing Paper Jams Paper Jams Clearing Jams at Tray When Long Paper JamsClearing Paper Jams Clearing Jams at the Manual Feed Slot Clearing Jams at the 250-Sheet Feeder Clearing Jams at the Fuser Clearing Jams at the Duplex Unit 151 Troubleshooting Phaser 6140 Color Laser Printer User Guide Printer Specifications Part Specifications Physical SpecificationsWeights and Dimensions Temperature Environmental SpecificationsRelative Humidity Elevation Power Consumption Electrical SpecificationsPower Source Specification Performance SpecificationsRecovery from Power Saver mode 25 seconds or less Black & White 20 ppmPage Regulatory Information Canada Regulations Electromagnetic InterferenceUnited States FCC Regulations European Union Material Safety Data Sheets All Countries North America Other Countries Recycling and Disposal Professional/Business Environment Domestic/Household Environment For Business Users in the European Union Page Index Quick Use Guide, 27 technical support, 27 video tutorials 169 Sleep mode, 24 setting