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Xerox 6140 manual Guidelines on page 51, and Paper Usage Guidelines on

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Troubleshooting

	Symptom	Reason/Action

	Paper cannot be fed.	Is the paper correctly loaded?
	Paper jams.	Load the paper correctly. For labels or envelopes, fan them well to allow air
	Multiple sheets are fed. Paper is	to enter between each sheet before loading. For details, see Loading Paper
	fed at an angle.	on page 55.
	Paper is wrinkled.
	Paper is wrinkled.	Is the paper damp?
		Is the paper damp?
		Replace with paper from a new ream. For details, see Paper Storage
		Guidelines on page 51, and Paper Usage Guidelines on page 50.

		The paper used is not suitable.
		Load the correct type of paper. For details, see Supported Paper and Media
		on page 50.

		Is the paper tray set correctly?
		Push the paper tray completely into the printer.

		Is the printer placed on a flat location?
		Place the printer on a stable, flat surface.

		Are the paper tray guides set in the correct positions?
		Set the guides to the correct positions. For details, see Loading Paper on
		page 55.

		Paper is fed more than 1 sheet at a time.
		Multiple feeding of paper may occur before the sheets of paper loaded in
		the tray are used up. Remove the paper, fan it, and load again. Replenish
		paper only when all the sheets of the loaded paper are used up.

	Unusual noises.	The printer is not level.
		Reposition the printer on a flat, stable surface.

		The paper tray is not inserted properly.
		Push the paper tray completely into the printer.

		There is a foreign object inside the printer.
		Turn off the printer and remove the foreign object. Refer to the Xerox
		Support website, www.xerox.com/office/6140support, for assistance.

134Phaser 6140 Color Laser Printer User Guide

Image 134

Xerox 6140 manual Guidelines on page 51, and Paper Usage Guidelines on

Contents

Phaser Page Contents Printing Control Panel Menus Troubleshooting Recycling and Disposal Contents Phaser 6140 Color Laser Printer User Guide Safety1 Power Cord Electrical SafetyLaser Safety General GuidelinesSafety Ozone Release Operational SafetyOperational Guidelines Printer LocationPrinter Supplies Maintenance Safety See alsoPrinter Symbols Symbol DescriptionSafety Phaser 6140 Color Laser Printer User Guide Features2 Front View Phaser 6140 printer with optional 250-sheet feederMain Components and Their Functions Rear View Phaser 6140/DN Internal ComponentsControl Panel Standard Features Configurations and OptionsConfigurations Additional CapabilitiesOptional Features Exiting Power Saver Mode Power Saver ModeSetting the Power Saver Time Starting Power Saver ModeMenu Map ConfigurationInformation Pages CentreWare Internet Services More Information Information SourceFeatures Phaser 6140 Color Laser Printer User Guide Installation and Setup Installation and Setup Overview Choosing a Location for the Printer Overhead ClearanceChoosing a Connection Method Connecting the PrinterConnecting via a Network Connecting via USB Assigning the Printer’s IP Address Configuring Network SettingsAbout TCP/IP and IP Addresses Allowing the IP Address to be Assigned Automatically Assigning the IP Address ManuallyChanging the IP Address Using CentreWare is Finding Your Printer’s IP Address Available Drivers Installing the Printer DriversOperating System Requirements Printer Driver Source DescriptionInstalling the Printer Drivers for Windows Installing the Printer Driver for Macintosh OSAdding the Printer for Macintosh Adding the Printer OS X VersionClick the Add button. The printer is added to the list Adding the Printer OS X Version Installing PrintingScout Enabling Optional Features Enabling Optional Features for a Network-Connected PrinterEnabling Optional Features for the Windows PCL Driver Click the Get Information from Printer buttonEnabling Optional Features for Macintosh OS X Versions 10.4 Enabling Optional Features for MacintoshEnabling Optional Features for Macintosh OS X Version Enabling Optional Features for Linux Page Printing4 Supported Paper and Media Paper Usage GuidelinesPaper That Can Damage Your Printer Paper Storage GuidelinesUsable Paper TraySheet Feeder Tray Manual Feed SlotDuplex Unit 2-Sided Printing Loading Paper Loading Paper in Tray6140-005 6140-007 Loading Paper in the Manual Feed Slot 6140-011 6140-007 Loading Paper in the 250-Sheet Feeder Tray 10.5 A5B5 A4 8.5 See also Setting the Paper Size Setting Paper Types and SizesSetting the Paper Type Printing Selecting Printing Defaults in Windows Selecting Printing OptionsSelecting Printing Options for an Individual Job in Windows Printing Options for Windows PostScript Driver Driver Tab Printing OptionPrinted, etc Printing Options for Windows PCL Driver Manual Feed Slot Orientation Portrait or LandscapeAs black color and to be printed as black Printing Options for Macintosh OS Printer Driver Drop-Down Title Printing OptionsMac OS X Versions 10.4 Pages, Halftone Screen Lock, Faster B/W documents PostScript PostScript errorsTray Switching Reverse page orderDriver Drop-Down Title Printing Options Envelope Printing Guidelines Printing on Specialty MediaPrinting Envelopes Printing Envelopes from Tray Printing Envelopes using the PostScript Driver Printing Envelopes from the Manual Feed SlotLabel Printing Guidelines Printing Envelopes using the PCL DriverPrinting Labels Printing Labels from Tray Printing Labels from the Manual Feed SlotPrinting on Glossy Paper from Tray Printing on Glossy PaperGlossy Paper Printing Guidelines Printing on Glossy Paper from the Manual Feed Slot Printing on Card Stock from Tray Printing on Card StockCard Stock Printing Guidelines Printing on Card Stock from the Manual Feed Slot Defining the Custom Page Size in the PostScript Driver Printing Custom SizesDefining Custom Paper Sizes Creating a Custom Paper Size for the PostScript Driver Creating a Custom Paper Size for the PCL DriverPrinting on Custom-size Paper Printing on Custom-size Paper Using the PostScript DriverPrinting on Custom-size Paper Using the PCL Driver Binding Edge Options Printing on Both Sides of the PaperAutomatic 2-Sided Printing Guidelines Portrait LandscapePerforming Manual 2-sided Printing from Tray Automatic 2-Sided PrintingManual 2-Sided Printing Performing Manual 2-sided Printing from the Manual Feed Slot Printing Using Secure Print Setting Up a Secure Print JobPrinting a Secure Print Job Storing a Print Job in Memory Printing a Stored JobPrinting Using Proof Print Setting Up a Proof Print JobPrinting a Proof Print Job Control Panel Menus Navigating the Control Panel Menus Power Saver / Wake UpCancel Button OperationInformation Contents Information Pages MenuBilling Meters Menu Admin Menu Network Setup MenuUSB Setup Menu System Setup Menu Millimeters mm InchesSided Maintenance Mode MenuOff Tray PCL Setup MenuPortrait default Manual Feed SlotColor PostScript Setup Menu BlackControl Panel Menu Menu Item Contents Tray Settings MenuTray 1 Settings Sheet Feeder Tray 2 Settings Page Maintenance6 Cleaning the Exterior Cleaning the PrinterGeneral Precautions Cleaning the Interior Ordering Supplies Routine Maintenance ItemsWhen to Order Supplies ConsumablesRecycling Supplies Managing the Printer with CentreWare is Accessing CentreWare isManaging the Printer Checking the Printer’s StatusChecking Print Job Status Using Online HelpChecking Printer Status with PrintingScout Configuring Email Alerts Checking Printer Status via EmailCommands That Can be Used in Email Text Command Parameter DescriptionMaintenance Viewing the Billing Meter Printing the Print Volume ReportChecking Page Counts See also Moving the Printer 18.6 kg 41 lb Troubleshooting7 PrintingScout Alerts Troubleshooting OverviewError and Status Messages Online Support AssistantWeb Links Resource LinkCode/Message Condition/Reason/Action Control Panel MessagesSupply Status Messages Error Messages Message Condition/Reason/ActionThen close the tray 131 Problems with the Printer Symptom Reason/ActionCancel button Ready indicator is notLight of the Ready indicator is Guidelines on page 51, and Paper Usage Guidelines on Print-Quality Problems Symptom Cause SolutionCorrect. For details, see Usable Paper on Details, see Cleaning the Imaging Unit Imaging Unit and Laser Lens on Registration on Cleaning the Imaging Unit and Laser Lens 141 6140-041 Enabling/Disabling Automatic Color Registration Performing an Automatic Color Registration AdjustmentColor Registration Determining the Color Registration Values Performing a Manual Color Registration AdjustmentPrinting the Color Registration Correction Chart Entering Color Values Paper Jams Preventing Paper JamsClearing Jams at Tray When Long Paper JamsClearing Paper Jams Clearing Jams at the Manual Feed Slot Clearing Jams at the Fuser Clearing Jams at the 250-Sheet FeederClearing Jams at the Duplex Unit 151 Troubleshooting Phaser 6140 Color Laser Printer User Guide Printer Specifications Part Specifications Physical SpecificationsWeights and Dimensions Relative Humidity Environmental SpecificationsTemperature ElevationPower Consumption Electrical SpecificationsPower Source Recovery from Power Saver mode 25 seconds or less Performance SpecificationsSpecification Black & White 20 ppmPage Regulatory Information Canada Regulations Electromagnetic InterferenceUnited States FCC Regulations European Union Material Safety Data Sheets Recycling and Disposal All Countries North America Other CountriesDomestic/Household Environment Professional/Business EnvironmentFor Business Users in the European Union Page Index Quick Use Guide, 27 technical support, 27 video tutorials 169 Sleep mode, 24 setting