Correct. For details, see Usable Paper on | Xerox 6140 instruction

Troubleshooting

Symptom									Cause	Solution

Stray black dots or white areas									The paper is outside the	Replace the paper with a recommended
(drop outs).									recommended specification	size and type, and confirm that your
									range.	control panel / printer driver settings are
										correct. For details, see Usable Paper on
										correct. For details, see Usable Paper on
										page 52.

									The transfer belt unit is old or	Replace the transfer belt unit.
									damaged.

									The toner cartridges are not	Verify that the toner cartridges meet
									Xerox toner cartridges.	specifications and replace them if
									Xerox toner cartridges.	specifications and replace them if
										necessary. For details, see Consumables
										on page 114.

• Vertical black or color									• The transfer belt unit is old	Verify that the toner cartridges meet
streaks or multiple colored									or damaged.	specifications and replace them if
streaks or lines.									• The toner cartridges are not	necessary. For details, see Consumables
• Streaks in only one color.									Xerox toner cartridges.	on page 114.

									There is a problem with the	Check the toner cartridge for damage
									There is a problem with the	Check the toner cartridge for damage
									toner cartridge for that color.	and replace if necessary.

Recurring smudges.			Dirt in the paper path.	Printer several blank sheets until the
				smudges disappear.

			The paper is outside the	Replace the paper with a recommended
			recommended specification	size and type, and confirm that your
			range.	control panel settings are correct. For
				details, see Usable Paper on page 52.

			The transfer belt unit or fuser is	Check the condition of the transfer belt
			old or damaged.	unit and the fuser and replace if
			old or damaged.	unit and the fuser and replace if
				necessary.

136Phaser 6140 Color Laser Printer User Guide

Image 136

Xerox 6140 manual Correct. For details, see Usable Paper on

Contents

Phaser Page Contents Printing Control Panel Menus Troubleshooting Recycling and Disposal Contents Phaser 6140 Color Laser Printer User Guide Safety1 Electrical Safety Laser SafetyPower Cord General Guidelines Safety Operational Safety Operational GuidelinesOzone Release Printer Location Printer Supplies Maintenance Safety See also Printer Symbols Symbol Description Safety Phaser 6140 Color Laser Printer User Guide Features2 Main Components and Their Functions Phaser 6140 printer with optional 250-sheet feederFront View Rear View Phaser 6140/DN Internal Components Control Panel Configurations and Options ConfigurationsStandard Features Additional Capabilities Optional Features Power Saver Mode Setting the Power Saver TimeExiting Power Saver Mode Starting Power Saver Mode Information Pages ConfigurationMenu Map CentreWare Internet Services More Information Information Source Features Phaser 6140 Color Laser Printer User Guide Installation and Setup Installation and Setup Overview Choosing a Location for the Printer Overhead Clearance Connecting via a Network Connecting the PrinterChoosing a Connection Method Connecting via USB About TCP/IP and IP Addresses Configuring Network SettingsAssigning the Printer’s IP Address Allowing the IP Address to be Assigned Automatically Assigning the IP Address Manually Changing the IP Address Using CentreWare is Finding Your Printer’s IP Address Installing the Printer Drivers Operating System RequirementsAvailable Drivers Printer Driver Source Description Installing the Printer Drivers for Windows Installing the Printer Driver for Macintosh OS Adding the Printer for Macintosh Adding the Printer OS X Version Click the Add button. The printer is added to the list Adding the Printer OS X Version Installing PrintingScout Enabling Optional Features Enabling Optional Features for a Network-Connected Printer Enabling Optional Features for the Windows PCL Driver Click the Get Information from Printer button Enabling Optional Features for Macintosh OS X Version Enabling Optional Features for MacintoshEnabling Optional Features for Macintosh OS X Versions 10.4 Enabling Optional Features for Linux Page Printing4 Supported Paper and Media Paper Usage Guidelines Paper That Can Damage Your Printer Paper Storage Guidelines Usable Paper Tray Sheet Feeder Tray Manual Feed Slot Duplex Unit 2-Sided Printing Loading Paper Loading Paper in Tray 6140-005 6140-007 Loading Paper in the Manual Feed Slot 6140-011 6140-007 Loading Paper in the 250-Sheet Feeder Tray 10.5 A5B5 A4 8.5 See also Setting the Paper Type Setting Paper Types and SizesSetting the Paper Size Printing Selecting Printing Defaults in Windows Selecting Printing Options Selecting Printing Options for an Individual Job in Windows Printing Options for Windows PostScript Driver Driver Tab Printing Option Printed, etc Printing Options for Windows PCL Driver Manual Feed Slot Orientation Portrait or Landscape As black color and to be printed as black Printing Options for Macintosh OS Mac OS X Versions 10.4 Driver Drop-Down Title Printing OptionsPrinter Pages, Halftone Screen Lock, Faster B/W documents PostScript errors Tray SwitchingPostScript Reverse page order Driver Drop-Down Title Printing Options Printing Envelopes Printing on Specialty MediaEnvelope Printing Guidelines Printing Envelopes from Tray Printing Envelopes using the PostScript Driver Printing Envelopes from the Manual Feed Slot Printing Labels Printing Envelopes using the PCL DriverLabel Printing Guidelines Printing Labels from Tray Printing Labels from the Manual Feed Slot Glossy Paper Printing Guidelines Printing on Glossy PaperPrinting on Glossy Paper from Tray Printing on Glossy Paper from the Manual Feed Slot Card Stock Printing Guidelines Printing on Card StockPrinting on Card Stock from Tray Printing on Card Stock from the Manual Feed Slot Defining Custom Paper Sizes Printing Custom SizesDefining the Custom Page Size in the PostScript Driver Creating a Custom Paper Size for the PostScript Driver Creating a Custom Paper Size for the PCL Driver Printing on Custom-size Paper Using the PCL Driver Printing on Custom-size Paper Using the PostScript DriverPrinting on Custom-size Paper Printing on Both Sides of the Paper Automatic 2-Sided Printing GuidelinesBinding Edge Options Portrait Landscape Manual 2-Sided Printing Automatic 2-Sided PrintingPerforming Manual 2-sided Printing from Tray Performing Manual 2-sided Printing from the Manual Feed Slot Printing Using Secure Print Setting Up a Secure Print Job Printing a Secure Print Job Storing a Print Job in Memory Printing a Stored Job Printing Using Proof Print Setting Up a Proof Print Job Printing a Proof Print Job Control Panel Menus Power Saver / Wake Up CancelNavigating the Control Panel Menus Button Operation Information Contents Information Pages Menu Billing Meters Menu Admin Menu Network Setup Menu USB Setup Menu System Setup Menu Millimeters mm Inches Off Maintenance Mode MenuSided PCL Setup Menu Portrait defaultTray Manual Feed Slot Color PostScript Setup Menu Black Control Panel Menu Tray 1 Settings Tray Settings MenuMenu Item Contents Sheet Feeder Tray 2 Settings Page Maintenance6 General Precautions Cleaning the PrinterCleaning the Exterior Cleaning the Interior Routine Maintenance Items When to Order SuppliesOrdering Supplies Consumables Recycling Supplies Accessing CentreWare is Managing the PrinterManaging the Printer with CentreWare is Checking the Printer’s Status Checking Printer Status with PrintingScout Using Online HelpChecking Print Job Status Configuring Email Alerts Checking Printer Status via Email Commands That Can be Used in Email Text Command Parameter Description Maintenance Checking Page Counts Printing the Print Volume ReportViewing the Billing Meter See also Moving the Printer 18.6 kg 41 lb Troubleshooting7 Troubleshooting Overview Error and Status MessagesPrintingScout Alerts Online Support Assistant Web Links Resource Link Supply Status Messages Control Panel MessagesCode/Message Condition/Reason/Action Error Messages Message Condition/Reason/Action Then close the tray 131 Problems with the Printer Symptom Reason/Action Light of the Ready indicator is Ready indicator is notCancel button Guidelines on page 51, and Paper Usage Guidelines on Print-Quality Problems Symptom Cause Solution Correct. For details, see Usable Paper on Details, see Cleaning the Imaging Unit Imaging Unit and Laser Lens on Registration on Cleaning the Imaging Unit and Laser Lens 141 6140-041 Color Registration Performing an Automatic Color Registration AdjustmentEnabling/Disabling Automatic Color Registration Printing the Color Registration Correction Chart Performing a Manual Color Registration AdjustmentDetermining the Color Registration Values Entering Color Values Paper Jams Preventing Paper Jams Clearing Paper Jams When Long Paper JamsClearing Jams at Tray Clearing Jams at the Manual Feed Slot Clearing Jams at the Fuser Clearing Jams at the 250-Sheet Feeder Clearing Jams at the Duplex Unit 151 Troubleshooting Phaser 6140 Color Laser Printer User Guide Printer Specifications Weights and Dimensions Physical SpecificationsPart Specifications Environmental Specifications TemperatureRelative Humidity Elevation Power Source Electrical SpecificationsPower Consumption Performance Specifications SpecificationRecovery from Power Saver mode 25 seconds or less Black & White 20 ppmPage Regulatory Information United States FCC Regulations Electromagnetic InterferenceCanada Regulations European Union Material Safety Data Sheets Recycling and Disposal All Countries North America Other Countries Domestic/Household Environment Professional/Business Environment For Business Users in the European Union Page Index Quick Use Guide, 27 technical support, 27 video tutorials 169 Sleep mode, 24 setting