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Xerox 6140 manual Problems with the Printer, Symptom Reason/Action

Models: 6140

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Troubleshooting

Problems with the Printer

If you encounter a problem with your printer, use the following table to troubleshoot and fix the problem. For additional troubleshooting information, see Troubleshooting Overview on page 126.

Warning: Never open or remove printer covers that are secured with screws unless specifically instructed in the manual. A high-voltage component can cause electric shock. Do not try to alter the printer configuration or modify any parts. An unauthorized modification can cause smoke or fire.

Caution: Probable causes of trouble are that the printer, computer, server, or other hardware is not correctly set for the network environment you are using, or a printer restriction has been exceeded.

Symptom	Reason/Action

No power.	Is the power to the printer turned off?
	Press the power button to the On position to turn on the power.

	Is the power cord disconnected or not securely connected?
	Turn off the power to the printer and then connect the power cord to the
	power outlet again. Then turn on the power to the printer.

	Is the power cord connected to a power outlet with the correct voltage?
	Connect the printer exclusively to a power outlet with a suitable voltage
	and current rating. For details, see Electrical Specifications on page 156.

	Is the printer connected to an uninterruptable power supply?
	Turn off the power to the printer and then connect the power cord to a
	suitable power outlet.

	Is the printer connected to a power strip shared with other high-power
	devices?
	Connect the printer to a power strip that is not shared with other
	high-power devices.

Cannot print.	Is the light of the Ready indicator off?
	If so, this printer is in Power Saver mode or in the menu setting mode. For
	details, see Control Panel on page 21.

	Is there a message displayed on the control panel?
	Read the message and follow the instructions to correct the problem. For
	details, see Control Panel Messages on page 128.

132Phaser 6140 Color Laser Printer User Guide

Image 132

Xerox 6140 manual Problems with the Printer, Symptom Reason/Action

Contents

Phaser Page Contents Printing Control Panel Menus Troubleshooting Recycling and Disposal Contents Phaser 6140 Color Laser Printer User Guide Safety1 Electrical Safety Laser SafetyPower Cord General GuidelinesSafety Operational Safety Operational GuidelinesOzone Release Printer LocationPrinter Supplies Maintenance Safety See alsoPrinter Symbols Symbol DescriptionSafety Phaser 6140 Color Laser Printer User Guide Features2 Phaser 6140 printer with optional 250-sheet feeder Main Components and Their FunctionsFront View Rear View Phaser 6140/DN Internal ComponentsControl Panel Configurations and Options ConfigurationsStandard Features Additional CapabilitiesOptional Features Power Saver Mode Setting the Power Saver TimeExiting Power Saver Mode Starting Power Saver ModeConfiguration Information PagesMenu Map CentreWare Internet Services More Information Information SourceFeatures Phaser 6140 Color Laser Printer User Guide Installation and Setup Installation and Setup Overview Choosing a Location for the Printer Overhead ClearanceConnecting the Printer Connecting via a NetworkChoosing a Connection Method Connecting via USB Configuring Network Settings About TCP/IP and IP AddressesAssigning the Printer’s IP Address Allowing the IP Address to be Assigned Automatically Assigning the IP Address ManuallyChanging the IP Address Using CentreWare is Finding Your Printer’s IP Address Installing the Printer Drivers Operating System RequirementsAvailable Drivers Printer Driver Source DescriptionInstalling the Printer Drivers for Windows Installing the Printer Driver for Macintosh OSAdding the Printer for Macintosh Adding the Printer OS X VersionClick the Add button. The printer is added to the list Adding the Printer OS X Version Installing PrintingScout Enabling Optional Features Enabling Optional Features for a Network-Connected PrinterEnabling Optional Features for the Windows PCL Driver Click the Get Information from Printer buttonEnabling Optional Features for Macintosh Enabling Optional Features for Macintosh OS X VersionEnabling Optional Features for Macintosh OS X Versions 10.4 Enabling Optional Features for Linux Page Printing4 Supported Paper and Media Paper Usage GuidelinesPaper That Can Damage Your Printer Paper Storage GuidelinesUsable Paper TraySheet Feeder Tray Manual Feed SlotDuplex Unit 2-Sided Printing Loading Paper Loading Paper in Tray6140-005 6140-007 Loading Paper in the Manual Feed Slot 6140-011 6140-007 Loading Paper in the 250-Sheet Feeder Tray 10.5 A5B5 A4 8.5 See also Setting Paper Types and Sizes Setting the Paper TypeSetting the Paper Size Printing Selecting Printing Defaults in Windows Selecting Printing OptionsSelecting Printing Options for an Individual Job in Windows Printing Options for Windows PostScript Driver Driver Tab Printing OptionPrinted, etc Printing Options for Windows PCL Driver Manual Feed Slot Orientation Portrait or LandscapeAs black color and to be printed as black Printing Options for Macintosh OS Driver Drop-Down Title Printing Options Mac OS X Versions 10.4Printer Pages, Halftone Screen Lock, Faster B/W documents PostScript errors Tray SwitchingPostScript Reverse page orderDriver Drop-Down Title Printing Options Printing on Specialty Media Printing EnvelopesEnvelope Printing Guidelines Printing Envelopes from Tray Printing Envelopes using the PostScript Driver Printing Envelopes from the Manual Feed SlotPrinting Envelopes using the PCL Driver Printing LabelsLabel Printing Guidelines Printing Labels from Tray Printing Labels from the Manual Feed SlotPrinting on Glossy Paper Glossy Paper Printing GuidelinesPrinting on Glossy Paper from Tray Printing on Glossy Paper from the Manual Feed Slot Printing on Card Stock Card Stock Printing GuidelinesPrinting on Card Stock from Tray Printing on Card Stock from the Manual Feed Slot Printing Custom Sizes Defining Custom Paper SizesDefining the Custom Page Size in the PostScript Driver Creating a Custom Paper Size for the PostScript Driver Creating a Custom Paper Size for the PCL DriverPrinting on Custom-size Paper Using the PostScript Driver Printing on Custom-size Paper Using the PCL DriverPrinting on Custom-size Paper Printing on Both Sides of the Paper Automatic 2-Sided Printing GuidelinesBinding Edge Options Portrait LandscapeAutomatic 2-Sided Printing Manual 2-Sided PrintingPerforming Manual 2-sided Printing from Tray Performing Manual 2-sided Printing from the Manual Feed Slot Printing Using Secure Print Setting Up a Secure Print JobPrinting a Secure Print Job Storing a Print Job in Memory Printing a Stored JobPrinting Using Proof Print Setting Up a Proof Print JobPrinting a Proof Print Job Control Panel Menus Power Saver / Wake Up CancelNavigating the Control Panel Menus Button OperationInformation Contents Information Pages MenuBilling Meters Menu Admin Menu Network Setup MenuUSB Setup Menu System Setup Menu Millimeters mm InchesMaintenance Mode Menu OffSided PCL Setup Menu Portrait defaultTray Manual Feed SlotColor PostScript Setup Menu BlackControl Panel Menu Tray Settings Menu Tray 1 SettingsMenu Item Contents Sheet Feeder Tray 2 Settings Page Maintenance6 Cleaning the Printer General PrecautionsCleaning the Exterior Cleaning the Interior Routine Maintenance Items When to Order SuppliesOrdering Supplies ConsumablesRecycling Supplies Accessing CentreWare is Managing the PrinterManaging the Printer with CentreWare is Checking the Printer’s StatusUsing Online Help Checking Printer Status with PrintingScoutChecking Print Job Status Configuring Email Alerts Checking Printer Status via EmailCommands That Can be Used in Email Text Command Parameter DescriptionMaintenance Printing the Print Volume Report Checking Page CountsViewing the Billing Meter See also Moving the Printer 18.6 kg 41 lb Troubleshooting7 Troubleshooting Overview Error and Status MessagesPrintingScout Alerts Online Support AssistantWeb Links Resource LinkControl Panel Messages Supply Status MessagesCode/Message Condition/Reason/Action Error Messages Message Condition/Reason/ActionThen close the tray 131 Problems with the Printer Symptom Reason/ActionReady indicator is not Light of the Ready indicator isCancel button Guidelines on page 51, and Paper Usage Guidelines on Print-Quality Problems Symptom Cause SolutionCorrect. For details, see Usable Paper on Details, see Cleaning the Imaging Unit Imaging Unit and Laser Lens on Registration on Cleaning the Imaging Unit and Laser Lens 141 6140-041 Performing an Automatic Color Registration Adjustment Color RegistrationEnabling/Disabling Automatic Color Registration Performing a Manual Color Registration Adjustment Printing the Color Registration Correction ChartDetermining the Color Registration Values Entering Color Values Paper Jams Preventing Paper JamsWhen Long Paper Jams Clearing Paper JamsClearing Jams at Tray Clearing Jams at the Manual Feed Slot Clearing Jams at the Fuser Clearing Jams at the 250-Sheet FeederClearing Jams at the Duplex Unit 151 Troubleshooting Phaser 6140 Color Laser Printer User Guide Printer Specifications Physical Specifications Weights and DimensionsPart Specifications Environmental Specifications TemperatureRelative Humidity ElevationElectrical Specifications Power SourcePower Consumption Performance Specifications SpecificationRecovery from Power Saver mode 25 seconds or less Black & White 20 ppmPage Regulatory Information Electromagnetic Interference United States FCC RegulationsCanada Regulations European Union Material Safety Data Sheets Recycling and Disposal All Countries North America Other CountriesDomestic/Household Environment Professional/Business EnvironmentFor Business Users in the European Union Page Index Quick Use Guide, 27 technical support, 27 video tutorials 169 Sleep mode, 24 setting