Troubleshooting
Problems with the Printer
If you encounter a problem with your printer, use the following table to troubleshoot and fix the problem. For additional troubleshooting information, see Troubleshooting Overview on page 126.
Warning: Never open or remove printer covers that are secured with screws unless specifically instructed in the manual. A
Caution: Probable causes of trouble are that the printer, computer, server, or other hardware is not correctly set for the network environment you are using, or a printer restriction has been exceeded.
Symptom | Reason/Action |
|
|
No power. | Is the power to the printer turned off? |
| Press the power button to the On position to turn on the power. |
|
|
| Is the power cord disconnected or not securely connected? |
| Turn off the power to the printer and then connect the power cord to the |
| power outlet again. Then turn on the power to the printer. |
|
|
| Is the power cord connected to a power outlet with the correct voltage? |
| Connect the printer exclusively to a power outlet with a suitable voltage |
| and current rating. For details, see Electrical Specifications on page 156. |
|
|
| Is the printer connected to an uninterruptable power supply? |
| Turn off the power to the printer and then connect the power cord to a |
| suitable power outlet. |
|
|
| Is the printer connected to a power strip shared with other |
| devices? |
| Connect the printer to a power strip that is not shared with other |
| |
|
|
Cannot print. | Is the light of the Ready indicator off? |
| If so, this printer is in Power Saver mode or in the menu setting mode. For |
| details, see Control Panel on page 21. |
|
|
| Is there a message displayed on the control panel? |
| Read the message and follow the instructions to correct the problem. For |
| details, see Control Panel Messages on page 128. |
|
|
132Phaser 6140 Color Laser Printer User Guide
