Troubleshooting Overview, Error and Status Messages | Xerox 6140

Troubleshooting

Troubleshooting Overview

This section includes:

•Error and Status Messages on page 126

•PrintingScout Alerts on page 126

•Online Support Assistant on page 126

•Information Pages on page 126

•Web Links on page 127

Your printer comes with a number of utilities and resources to help you troubleshoot printing problems.

Error and Status Messages

The printer control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.

For details, see Control Panel Messages on page 128.

PrintingScout Alerts

The PrintingScout utility automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention. You install PrintingScout from the Software and Documentation CD that came in the documentation packet with your printer. For details, see Installing PrintingScout on page 43.

Note: PrintingScout is a Windows-only application.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, media jams, software installation, and much more.

To access the Online Support Assistant, go to www.xerox.com/office/6140support.

Information Pages

Two of the printer’s internal pages, the Demo page and the Error History report, can help with troubleshooting certain problems. The Demo page prints an image using all printer colors to show the printer’s current ability to print. The Error History report prints information on up to the last 42 printer errors that occurred.

To print information pages:

1.On the printer control panel, press the Menu button.

2.At Information Pages, press the OK button.

126Phaser 6140 Color Laser Printer User Guide

Image 126

Xerox 6140 manual Troubleshooting Overview, Error and Status Messages, PrintingScout Alerts, Online Support Assistant

Contents

Phaser Page Contents Printing Control Panel Menus Troubleshooting Recycling and Disposal Contents Phaser 6140 Color Laser Printer User Guide Safety1 Power Cord Electrical SafetyLaser Safety General Guidelines Safety Ozone Release Operational SafetyOperational Guidelines Printer Location Printer Supplies Maintenance Safety See also Printer Symbols Symbol Description Safety Phaser 6140 Color Laser Printer User Guide Features2 Phaser 6140 printer with optional 250-sheet feeder Main Components and Their FunctionsFront View Rear View Phaser 6140/DN Internal Components Control Panel Standard Features Configurations and OptionsConfigurations Additional Capabilities Optional Features Exiting Power Saver Mode Power Saver ModeSetting the Power Saver Time Starting Power Saver Mode Configuration Information PagesMenu Map CentreWare Internet Services More Information Information Source Features Phaser 6140 Color Laser Printer User Guide Installation and Setup Installation and Setup Overview Choosing a Location for the Printer Overhead Clearance Connecting the Printer Connecting via a NetworkChoosing a Connection Method Connecting via USB Configuring Network Settings About TCP/IP and IP AddressesAssigning the Printer’s IP Address Allowing the IP Address to be Assigned Automatically Assigning the IP Address Manually Changing the IP Address Using CentreWare is Finding Your Printer’s IP Address Available Drivers Installing the Printer DriversOperating System Requirements Printer Driver Source Description Installing the Printer Drivers for Windows Installing the Printer Driver for Macintosh OS Adding the Printer for Macintosh Adding the Printer OS X Version Click the Add button. The printer is added to the list Adding the Printer OS X Version Installing PrintingScout Enabling Optional Features Enabling Optional Features for a Network-Connected Printer Enabling Optional Features for the Windows PCL Driver Click the Get Information from Printer button Enabling Optional Features for Macintosh Enabling Optional Features for Macintosh OS X VersionEnabling Optional Features for Macintosh OS X Versions 10.4 Enabling Optional Features for Linux Page Printing4 Supported Paper and Media Paper Usage Guidelines Paper That Can Damage Your Printer Paper Storage Guidelines Usable Paper Tray Sheet Feeder Tray Manual Feed Slot Duplex Unit 2-Sided Printing Loading Paper Loading Paper in Tray 6140-005 6140-007 Loading Paper in the Manual Feed Slot 6140-011 6140-007 Loading Paper in the 250-Sheet Feeder Tray 10.5 A5B5 A4 8.5 See also Setting Paper Types and Sizes Setting the Paper TypeSetting the Paper Size Printing Selecting Printing Defaults in Windows Selecting Printing Options Selecting Printing Options for an Individual Job in Windows Printing Options for Windows PostScript Driver Driver Tab Printing Option Printed, etc Printing Options for Windows PCL Driver Manual Feed Slot Orientation Portrait or Landscape As black color and to be printed as black Printing Options for Macintosh OS Driver Drop-Down Title Printing Options Mac OS X Versions 10.4Printer Pages, Halftone Screen Lock, Faster B/W documents PostScript PostScript errorsTray Switching Reverse page order Driver Drop-Down Title Printing Options Printing on Specialty Media Printing EnvelopesEnvelope Printing Guidelines Printing Envelopes from Tray Printing Envelopes using the PostScript Driver Printing Envelopes from the Manual Feed Slot Printing Envelopes using the PCL Driver Printing LabelsLabel Printing Guidelines Printing Labels from Tray Printing Labels from the Manual Feed Slot Printing on Glossy Paper Glossy Paper Printing GuidelinesPrinting on Glossy Paper from Tray Printing on Glossy Paper from the Manual Feed Slot Printing on Card Stock Card Stock Printing GuidelinesPrinting on Card Stock from Tray Printing on Card Stock from the Manual Feed Slot Printing Custom Sizes Defining Custom Paper SizesDefining the Custom Page Size in the PostScript Driver Creating a Custom Paper Size for the PostScript Driver Creating a Custom Paper Size for the PCL Driver Printing on Custom-size Paper Using the PostScript Driver Printing on Custom-size Paper Using the PCL DriverPrinting on Custom-size Paper Binding Edge Options Printing on Both Sides of the PaperAutomatic 2-Sided Printing Guidelines Portrait Landscape Automatic 2-Sided Printing Manual 2-Sided PrintingPerforming Manual 2-sided Printing from Tray Performing Manual 2-sided Printing from the Manual Feed Slot Printing Using Secure Print Setting Up a Secure Print Job Printing a Secure Print Job Storing a Print Job in Memory Printing a Stored Job Printing Using Proof Print Setting Up a Proof Print Job Printing a Proof Print Job Control Panel Menus Navigating the Control Panel Menus Power Saver / Wake UpCancel Button Operation Information Contents Information Pages Menu Billing Meters Menu Admin Menu Network Setup Menu USB Setup Menu System Setup Menu Millimeters mm Inches Maintenance Mode Menu OffSided Tray PCL Setup MenuPortrait default Manual Feed Slot Color PostScript Setup Menu Black Control Panel Menu Tray Settings Menu Tray 1 SettingsMenu Item Contents Sheet Feeder Tray 2 Settings Page Maintenance6 Cleaning the Printer General PrecautionsCleaning the Exterior Cleaning the Interior Ordering Supplies Routine Maintenance ItemsWhen to Order Supplies Consumables Recycling Supplies Managing the Printer with CentreWare is Accessing CentreWare isManaging the Printer Checking the Printer’s Status Using Online Help Checking Printer Status with PrintingScoutChecking Print Job Status Configuring Email Alerts Checking Printer Status via Email Commands That Can be Used in Email Text Command Parameter Description Maintenance Printing the Print Volume Report Checking Page CountsViewing the Billing Meter See also Moving the Printer 18.6 kg 41 lb Troubleshooting7 PrintingScout Alerts Troubleshooting OverviewError and Status Messages Online Support Assistant Web Links Resource Link Control Panel Messages Supply Status MessagesCode/Message Condition/Reason/Action Error Messages Message Condition/Reason/Action Then close the tray 131 Problems with the Printer Symptom Reason/Action Ready indicator is not Light of the Ready indicator isCancel button Guidelines on page 51, and Paper Usage Guidelines on Print-Quality Problems Symptom Cause Solution Correct. For details, see Usable Paper on Details, see Cleaning the Imaging Unit Imaging Unit and Laser Lens on Registration on Cleaning the Imaging Unit and Laser Lens 141 6140-041 Performing an Automatic Color Registration Adjustment Color RegistrationEnabling/Disabling Automatic Color Registration Performing a Manual Color Registration Adjustment Printing the Color Registration Correction ChartDetermining the Color Registration Values Entering Color Values Paper Jams Preventing Paper Jams When Long Paper Jams Clearing Paper JamsClearing Jams at Tray Clearing Jams at the Manual Feed Slot Clearing Jams at the Fuser Clearing Jams at the 250-Sheet Feeder Clearing Jams at the Duplex Unit 151 Troubleshooting Phaser 6140 Color Laser Printer User Guide Printer Specifications Physical Specifications Weights and DimensionsPart Specifications Relative Humidity Environmental SpecificationsTemperature Elevation Electrical Specifications Power SourcePower Consumption Recovery from Power Saver mode 25 seconds or less Performance SpecificationsSpecification Black & White 20 ppmPage Regulatory Information Electromagnetic Interference United States FCC RegulationsCanada Regulations European Union Material Safety Data Sheets Recycling and Disposal All Countries North America Other Countries Domestic/Household Environment Professional/Business Environment For Business Users in the European Union Page Index Quick Use Guide, 27 technical support, 27 video tutorials 169 Sleep mode, 24 setting