Print-Quality Problems, Symptom Cause Solution | Xerox 6140 manual

Troubleshooting

Print-Quality Problems

When the print quality is poor, select the closest symptom from the following table and see the corresponding solution to correct the problem. You can also print a demo page to more precisely determine the print-quality problem. For details, see Information Pages on page 126.

If the print quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller.

Note: To enhance print quality, toner cartridges for many models of equipment have been designed to cease functioning at a predetermined point.

Symptom	Cause	Solution
Faded printouts / multiple	The toner cartridges are not	Verify that the toner cartridges (CMYK)
colors faded.	Xerox toner cartridges.	meet specifications, and replace them if
		necessary.
	The paper being used is outside	Replace the media with a recommend
	the recommended specification	size and type, and confirm that your
	range.	control panel / printer driver settings are
		correct. For details, see Usable Paper on
		page 52.
	The paper is damp.	Replace the paper.
	The transfer belt unit is old or	Replace the transfer belt unit.
	damaged.
	The high-voltage supply is	For assistance, see the Xerox Support
	defective.	website:
		www.xerox.com/office/6140support
Only one color is faded.	Toner cartridge is empty or	Check the condition of the toner
	damaged.	cartridge and replace it if necessary.

Phaser 6140 Color Laser Printer	135
User Guide

Image 135

Xerox 6140 manual Print-Quality Problems, Symptom Cause Solution

Contents

Phaser Page Contents Printing Control Panel Menus Troubleshooting Recycling and Disposal Contents Phaser 6140 Color Laser Printer User Guide Safety1 General Guidelines Electrical SafetyLaser Safety Power Cord Safety Printer Location Operational SafetyOperational Guidelines Ozone Release Printer Supplies See also Maintenance Safety Symbol Description Printer Symbols Safety Phaser 6140 Color Laser Printer User Guide Features2 Phaser 6140 printer with optional 250-sheet feeder Main Components and Their FunctionsFront View Rear View Internal Components Phaser 6140/DN Control Panel Additional Capabilities Configurations and OptionsConfigurations Standard Features Optional Features Starting Power Saver Mode Power Saver ModeSetting the Power Saver Time Exiting Power Saver Mode Configuration Information PagesMenu Map CentreWare Internet Services Information Source More Information Features Phaser 6140 Color Laser Printer User Guide Installation and Setup Installation and Setup Overview Overhead Clearance Choosing a Location for the Printer Connecting the Printer Connecting via a NetworkChoosing a Connection Method Connecting via USB Configuring Network Settings About TCP/IP and IP AddressesAssigning the Printer’s IP Address Assigning the IP Address Manually Allowing the IP Address to be Assigned Automatically Changing the IP Address Using CentreWare is Finding Your Printer’s IP Address Printer Driver Source Description Installing the Printer DriversOperating System Requirements Available Drivers Installing the Printer Driver for Macintosh OS Installing the Printer Drivers for Windows Adding the Printer OS X Version Adding the Printer for Macintosh Click the Add button. The printer is added to the list Adding the Printer OS X Version Installing PrintingScout Enabling Optional Features for a Network-Connected Printer Enabling Optional Features Click the Get Information from Printer button Enabling Optional Features for the Windows PCL Driver Enabling Optional Features for Macintosh Enabling Optional Features for Macintosh OS X VersionEnabling Optional Features for Macintosh OS X Versions 10.4 Enabling Optional Features for Linux Page Printing4 Paper Usage Guidelines Supported Paper and Media Paper Storage Guidelines Paper That Can Damage Your Printer Tray Usable Paper Manual Feed Slot Sheet Feeder Tray Duplex Unit 2-Sided Printing Loading Paper in Tray Loading Paper 6140-005 6140-007 Loading Paper in the Manual Feed Slot 6140-011 6140-007 Loading Paper in the 250-Sheet Feeder Tray 10.5 A5B5 A4 8.5 See also Setting Paper Types and Sizes Setting the Paper TypeSetting the Paper Size Printing Selecting Printing Options Selecting Printing Defaults in Windows Selecting Printing Options for an Individual Job in Windows Driver Tab Printing Option Printing Options for Windows PostScript Driver Printed, etc Manual Feed Slot Orientation Portrait or Landscape Printing Options for Windows PCL Driver As black color and to be printed as black Printing Options for Macintosh OS Driver Drop-Down Title Printing Options Mac OS X Versions 10.4Printer Pages, Halftone Screen Lock, Faster B/W documents Reverse page order PostScript errorsTray Switching PostScript Driver Drop-Down Title Printing Options Printing on Specialty Media Printing EnvelopesEnvelope Printing Guidelines Printing Envelopes from Tray Printing Envelopes from the Manual Feed Slot Printing Envelopes using the PostScript Driver Printing Envelopes using the PCL Driver Printing LabelsLabel Printing Guidelines Printing Labels from the Manual Feed Slot Printing Labels from Tray Printing on Glossy Paper Glossy Paper Printing GuidelinesPrinting on Glossy Paper from Tray Printing on Glossy Paper from the Manual Feed Slot Printing on Card Stock Card Stock Printing GuidelinesPrinting on Card Stock from Tray Printing on Card Stock from the Manual Feed Slot Printing Custom Sizes Defining Custom Paper SizesDefining the Custom Page Size in the PostScript Driver Creating a Custom Paper Size for the PCL Driver Creating a Custom Paper Size for the PostScript Driver Printing on Custom-size Paper Using the PostScript Driver Printing on Custom-size Paper Using the PCL DriverPrinting on Custom-size Paper Portrait Landscape Printing on Both Sides of the PaperAutomatic 2-Sided Printing Guidelines Binding Edge Options Automatic 2-Sided Printing Manual 2-Sided PrintingPerforming Manual 2-sided Printing from Tray Performing Manual 2-sided Printing from the Manual Feed Slot Setting Up a Secure Print Job Printing Using Secure Print Printing a Secure Print Job Printing a Stored Job Storing a Print Job in Memory Setting Up a Proof Print Job Printing Using Proof Print Printing a Proof Print Job Control Panel Menus Button Operation Power Saver / Wake UpCancel Navigating the Control Panel Menus Information Pages Menu Information Contents Billing Meters Menu Network Setup Menu Admin Menu USB Setup Menu System Setup Menu Inches Millimeters mm Maintenance Mode Menu OffSided Manual Feed Slot PCL Setup MenuPortrait default Tray Color Black PostScript Setup Menu Control Panel Menu Tray Settings Menu Tray 1 SettingsMenu Item Contents Sheet Feeder Tray 2 Settings Page Maintenance6 Cleaning the Printer General PrecautionsCleaning the Exterior Cleaning the Interior Consumables Routine Maintenance ItemsWhen to Order Supplies Ordering Supplies Recycling Supplies Checking the Printer’s Status Accessing CentreWare isManaging the Printer Managing the Printer with CentreWare is Using Online Help Checking Printer Status with PrintingScoutChecking Print Job Status Checking Printer Status via Email Configuring Email Alerts Command Parameter Description Commands That Can be Used in Email Text Maintenance Printing the Print Volume Report Checking Page CountsViewing the Billing Meter See also Moving the Printer 18.6 kg 41 lb Troubleshooting7 Online Support Assistant Troubleshooting OverviewError and Status Messages PrintingScout Alerts Resource Link Web Links Control Panel Messages Supply Status MessagesCode/Message Condition/Reason/Action Message Condition/Reason/Action Error Messages Then close the tray 131 Symptom Reason/Action Problems with the Printer Ready indicator is not Light of the Ready indicator isCancel button Guidelines on page 51, and Paper Usage Guidelines on Symptom Cause Solution Print-Quality Problems Correct. For details, see Usable Paper on Details, see Cleaning the Imaging Unit Imaging Unit and Laser Lens on Registration on Cleaning the Imaging Unit and Laser Lens 141 6140-041 Performing an Automatic Color Registration Adjustment Color RegistrationEnabling/Disabling Automatic Color Registration Performing a Manual Color Registration Adjustment Printing the Color Registration Correction ChartDetermining the Color Registration Values Entering Color Values Preventing Paper Jams Paper Jams When Long Paper Jams Clearing Paper JamsClearing Jams at Tray Clearing Jams at the Manual Feed Slot Clearing Jams at the 250-Sheet Feeder Clearing Jams at the Fuser Clearing Jams at the Duplex Unit 151 Troubleshooting Phaser 6140 Color Laser Printer User Guide Printer Specifications Physical Specifications Weights and DimensionsPart Specifications Elevation Environmental SpecificationsTemperature Relative Humidity Electrical Specifications Power SourcePower Consumption Black & White 20 ppm Performance SpecificationsSpecification Recovery from Power Saver mode 25 seconds or lessPage Regulatory Information Electromagnetic Interference United States FCC RegulationsCanada Regulations European Union Material Safety Data Sheets All Countries North America Other Countries Recycling and Disposal Professional/Business Environment Domestic/Household Environment For Business Users in the European Union Page Index Quick Use Guide, 27 technical support, 27 video tutorials 169 Sleep mode, 24 setting