
Troubleshooting
Print-Quality Problems
When the print quality is poor, select the closest symptom from the following table and see the corresponding solution to correct the problem. You can also print a demo page to more precisely determine the
If the print quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller.
Note: To enhance print quality, toner cartridges for many models of equipment have been designed to cease functioning at a predetermined point.
Symptom | Cause | Solution |
Faded printouts / multiple | The toner cartridges are not | Verify that the toner cartridges (CMYK) |
colors faded. | Xerox toner cartridges. | meet specifications, and replace them if |
|
| necessary. |
| The paper being used is outside | Replace the media with a recommend |
| the recommended specification | size and type, and confirm that your |
| range. | control panel / printer driver settings are |
|
| correct. For details, see Usable Paper on |
|
| page 52. |
| The paper is damp. | Replace the paper. |
| The transfer belt unit is old or | Replace the transfer belt unit. |
| damaged. |
|
| The | For assistance, see the Xerox Support |
| defective. | website: |
|
| www.xerox.com/office/6140support |
Only one color is faded. | Toner cartridge is empty or | Check the condition of the toner |
| damaged. | cartridge and replace it if necessary. |
Phaser 6140 Color Laser Printer | 135 |
User Guide |
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