Chapter 45 Troubleshooting
45.2 ZyWALL Access and Login
I forgot the IP address for the ZyWALL.
1The default IP address is 192.168.1.1.
2Use the console port to log in to the ZyWALL.
3If you changed the IP address and have forgotten it, you might get the IP address of the ZyWALL by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP address of the ZyWALL (it depends on the network), so enter this IP address in your Internet browser.
4If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page 53.
I forgot the password.
1The default password is 1234.
2If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page 53.
I cannot see or access the Login screen in the web configurator.
1Make sure you are using the correct IP address.
•The default LAN IP address is 192.168.1.1. If you changed the LAN IP address (Section 6.7 on page 136), enter the new one as the URL.
•If you changed the LAN IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the ZyWALL.
•Use the ZyWALL’s WAN IP address when configuring from the WAN.
2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide .
3Make sure your Internet browser does not block
4Make sure your computer is in the same subnet as the ZyWALL for LAN access. (If you know that there are routers between your computer and the ZyWALL, skip this step.)
•If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Appendix A on page 621. Your ZyWALL is a DHCP server by default.
5Reset the device to its factory defaults, and try to access the ZyWALL with the default IP address. See Section 2.3 on page 53.
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ZyWALL 2 Plus User’s Guide |
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