Chapter 45 Troubleshooting

The username and password apply to PPPoE and PPPoA encapsulation only. Make sure that you have entered the correct Service Type, User Name and Password (be sure to use the correct casing). Refer to the WAN setup chapter (web configurator or SMT).

2Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

3If the problem continues, contact your ISP.

I cannot access the Internet.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 49.

2Make sure you entered your ISP account information correctly in the wizard, WAN screen or SMT menu. These fields are case-sensitive, so make sure [Caps Lock] is not on.

3If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP.

4Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

5If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the ZyWALL), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.5 on page 49.

2Check the schedule rules. Refer to Chapter 44 on page 599 (SMT).

3If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the Chapter 8 on page 151 (web configurator) or Chapter 31 on page 497 (SMT).

4Reboot the ZyWALL.

5If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1There might be a lot of traffic on the network. Look at the LEDs, and check Section 1.5 on page 49. If the ZyWALL is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.

2Check the signal strength. If the signal strength is low, try moving the ZyWALL closer to the AP if possible, and look around to see if there are any devices that might be

 

609

ZyWALL 2 Plus User’s Guide