344 INDEX
bridged lines 117
business telephones
accessing the LUI 145
busy lamp flash 129
buttons, telephone
mapping features to 194
testing 154
C
calendar bands
adding 325
deleting 327
editing 327
managing 325
call coverage 170
and call fallback 90
default 171
for attendants 227
for hunt groups 227
for phones 170
types 170
call coverage rule
adding for groups 230
adding for phones 173
deleting 180
editing 178
types 173
Call Detail Record
see CDR
call fallback 90
call forward
busy 76
ring no answer 76
universal 76
call history, phones 115
Call Hold
attendant console button 123
call identity suppression 77
Call Park
attendant console button 123
call park
configuring 206
managing 206
call pickup 210
call processor
specifying the MAC address from a telephone
157
viewing the MAC address from a telephone 152
Call Processor service 16
Call Records service 17
Call Reports application 336
accessing 337
CDR sources 336
changing servers 339
introduction 336
logging in 337
uninstalling 342
viewing CDRs 336
call restrictions 112
adding 113
deleting 115
viewing 115
Call Transfer
attendant console button 123
caller id 77
calling features
call forward busy 76
call forward ring no answer 76
call forward universal 76
caller id 77
caller identity 77
directed call pickup 77
editing 162
phone restrictions 112
calling groups 219
See also hunt groups
calls
answering for a group 210
answering for another user 210
Camp On 78
configuring parameters 192
CDRs
retreiving automatically 338
retrieving manually 338
Central Manager 27, 28
accessing 29
overview 28
circular hunt group 219
class of service
adding 66
adding elements 68
configuring 65
editing 68
elements 70
managing 65
trunk to trunk 68
class of service elements
adding 68
deleting 69
cloning
phone profiles 93
users 63
Common Agent service 17
configuration options
hardware 19