Troubleshooting Information

Checking the Network

Checking the Network

If the E5810 is correctly installed and configured and is operational, the next step is to check the network installation and configuration. To do this step, you may need the help of your System Administrator. This section gives guidelines to check your network.

Network Configuration Problems Summary

Symptom

Possible Cause(s)

Corrective Action(s)

 

 

 

Cannot access

Improper network installation

Check network installation or contact

E5810 Web access

 

System Administrator

(Web Server)

 

 

 

 

 

 

Missing or improper setup of

Try the ping command (type ping

 

network addresses:

<IP_address> from the MS-DOS

 

- Ethernet (MAC) Address

window). If this does not work, contact

 

- IP Address

your System Administrator.

 

- Subnet mask

 

 

- Default gateway (router)

 

 

 

 

 

Incorrect Web Browser Settings

Change Javascript Enabled, Cache

 

 

and Page Refresh, and/or Proxy

 

 

settings as required. See “Checking

 

 

Web Browser Settings”.

 

 

 

Incorrect password

Unknown or forgotten password

Use the Preset button to reset the

 

 

E5810 password to the factory default

 

 

setting (E5810).

 

 

 

Other Network

- E5810 Operation Hangs

See “Checking Other Network

Problems

- SICL Timeout Set to 0

Problems”

 

 

 

Chapter 4

117

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Agilent Technologies E5810A manual Checking the Network, Network Configuration Problems Summary