Troubleshooting Information
Checking the Network
Checking the Network
If the E5810 is correctly installed and configured and is operational, the next step is to check the network installation and configuration. To do this step, you may need the help of your System Administrator. This section gives guidelines to check your network.
Network Configuration Problems Summary
Symptom | Possible Cause(s) | Corrective Action(s) |
|
|
|
Cannot access | Improper network installation | Check network installation or contact |
E5810 Web access |
| System Administrator |
(Web Server) |
|
|
|
|
|
| Missing or improper setup of | Try the ping command (type ping |
| network addresses: | <IP_address> from the |
| - Ethernet (MAC) Address | window). If this does not work, contact |
| - IP Address | your System Administrator. |
| - Subnet mask |
|
| - Default gateway (router) |
|
|
|
|
| Incorrect Web Browser Settings | Change Javascript Enabled, Cache |
|
| and Page Refresh, and/or Proxy |
|
| settings as required. See “Checking |
|
| Web Browser Settings”. |
|
|
|
Incorrect password | Unknown or forgotten password | Use the Preset button to reset the |
|
| E5810 password to the factory default |
|
| setting (E5810). |
|
|
|
Other Network | - E5810 Operation Hangs | See “Checking Other Network |
Problems | - SICL Timeout Set to 0 | Problems” |
|
|
|
Chapter 4 | 117 |
