Troubleshooting Information

Checking the Network

Steps to Set Proxy Notification (Netscape Navigator 6.2)

1From the Navigator menu, select Edit->Preferences

2Under the Category tree, click the triangle icon located to the left of Advanced (the category should expand) and then click Proxies. This will change the panel on the right to display the Proxies configuration fields.

3Under No Proxy for:, add the IP address of the E5810 or a fully- qualified domain name (such as myE5810.example.com) to the list. Use a comma (,) to separate multiple entries.

4Click the OK button on the bottom of the page to activate changes

Checking Other Network Problems

E5810 Operation Hangs

There are two additional network checks you may encounter: E5810 operation hangs or SICL timeout is set to 0 (infinite)

The E5810 has a single Remote IO Server servicing both GPIB and RS-232 interfaces. Thus, if either interface “hangs” in an operation where a timeout has been set to a long time period, there is no more communication on either interface (GPIB or RS-232) until the pending transaction completes (via normal completion, or a timeout). That is, a pending operation on the RS-232 interface will hang GPIB operations, and vice-versa.

To avoid this, set as short a timeout as possible for both the GPIB and RS-232 interfaces, so the E5810 is not left in a hung situation awaiting a pending I/O operation. For example, a detached (or loose) GPIB or RS-232 cable can cause an operation to hang if timeouts are set too high.

Setting long timeouts with the E5810 is not recommended. However, if a long timeout period is required for your programming application, you can set the timeout with:

VISA: viSetAttribute() and VI_ATTR_TMO_VALUE attribute

SICL: itimeout()

See the Agilent VISA User’s Guide for a description of the VISA command. See the Agilent SICL User’s Guide for Windows for a description of the SICL command.

Chapter 4

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Agilent Technologies E5810A manual Checking Other Network Problems