Group Coverage | AT&T MLX-28D, MLX20L, MLX-10D manual

Features

■Secondary Individual Coverage. After your phone rings

twice, the call is sent immediately to all co-workers with secondary individual Coverage buttons for your extension. The green lights next to the buttons flash immediately. Your co-workers can program their phones for immediate ring (the co-workers’ phones ring after your phone rings two times), delayed ring (the co-workers’ phones ring after your phone rings two times plus the system-programmed interval of 1-6 rings), or no ring (the co-workers’ phones do not ring). This kind of coverage is useful for executives who prefer to answer their phones unless busy or away from their desks, or as a backup when a secretary is unavailable.

Group Coverage

Your company may be organized into groups with certain individuals designated to answer calls for each group. This kind of coverage is useful when departments share personnel, as in a secretarial pool. One group of secretaries can be set up like a message center to cover calls for all the phones in the system.

Your phone must be programmed by your company to have your calls sent to Group Coverage. However, if you receive calls sent to Group Coverage, you can program your own phone with Group Coverage buttons.

Coverage 5-19

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AT&T MLX-28D, MLX20L, MLX-10D manual Group Coverage

Contents

AT&T Trademarks Line Button Lights RingsConference Calls Transfer Calls Account Codes Contents Feature Finder Using and Programming FeaturesMaking and Answering Calls Features Programming Special Characters Feature Codes IG-1 Page Vii Important Safety Instructions Viii About This Book Select Ext Program Ext Prog Conventions Used How to Comment on This Book Your Display Telephone MLX-10D MLX-10D MLX-28D MLX-28D MLX-20L MLX-20L Display Area Home Screen Top line gives calling information Line 1 Top Line Lines 3 through 7 7-Line Display Only Line Line Display Menu Screen and Display Buttons Menu Screen Inspect Screen 14The Display Area Feature Screen To select a feature, press the corresponding button Dedicated Feature Buttons Page Line Buttons Phones with SA Buttons SA Ring buttons. These buttons are setup by your company Phones with Icom Buttons Your Display Telephone Line Button Lights Caring for Your Phone Adjusting the Desk Stand Making and Answering Calls To Make an Outside Call Making Outside Calls on Phones with SA Buttons Making Outside Calls on Phones with Icom Buttons To Make Inside Voice-Announced Calls Making Inside Calls To Make Inside Ringing Calls To Answer Voice-Announced Calls Answering Calls To Identify Ringing Calls Distinctive Rings If You Are Not on the Phone To Answer Ringing CallsIf You Are on the Phone Tones Using and Programming Features Number of unlabeled line buttons. If all the line Using and Programming Features There are three ways to use your phone’s features Using Features Programming Features Page Methods of Programming To Program Features Using the Display Page 10Programming Features To Program Features Using Programming Codes Feature Finder Calling Basics Messaging and Paging Covering Calls Ringing Privacy Timekeeping Features Enter Account Code Entry Select ListFeatureList Select Account CodeAcctTo Program an Account Code Entry Button Select Ext ProgramProg To Enter or Change an Account Code During a Call To Enter an Account Code Before Calling To Set the Alarm Alarm ClockSelect Alarm ClockAlClk To Cancel the Alarm Auto Dial To Program Inside and Outside Auto Dial Buttons Select ListFeatureList Select Auto DialAutoDSelect InsideIn or OutsideOut To Use an Inside Auto Dial Button for Voice-Announced Calls To Use an Outside Auto Dial ButtonTo Use an Inside Auto Dial Button for Ringing Calls Callback To Program a Selective Callback Button Select ListFeatureList Select Cback SelCbckSTo Use Selective Callback for Busy Extensions To Use Selective Callback for Busy Outside Lines Select ListFeatureList Select Cback AutoCbckATo Turn Automatic Callback On and Off To Use Automatic Callback To Cancel a Callback Request Call Waiting To Turn Call Waiting On and Off Select ListFeatureList Select Call WaitingCWaitTo Complete a Call and Answer a Waiting Call To Put Call on Hold and Pick Up a Waiting Call Conference To Leave a Conference Temporarily To Set Up a Conference Call To Drop a Conference Participant Individual Coverage Coverage Group Coverage To Have Your Calls Covered Select ListFeatureList Select CoverageOffCvOff Select ListFeatureList Select CoverInsideCvInsTo Program Which Calls are Covered To Program a Coverage Off Button To Cover Calls To Turn Coverage Off and On To Program an Individual Coverage Button Select ListFeatureList Select CoverageCoverSelect PrimaryPrmry or SecondarySecnd , select Enter To Program a Group Coverage Button Individual Coverage or Group Coverage button To Use Individual or Group Coverage Do Not Disturb Select ListFeatureList Select DoNotDistrbDNDTo Program a Do Not Disturb Button To Use Do Not Disturb To Use the Extension Directory on MLX-20L Phones Extension DirectorySelect Directory Select Ext Dir Select Next to see name on next To Use the Extension Directory on MLX-10D MLX-28D Phones Forward and Follow Me To Program a Forward Button Select ListFeatureList Select ForwardForwdTo Forward Calls to an Extension To Forward Calls to an Outside Number To Set Up Follow Me from Another Extension To Cancel Forward and Follow Me Sent from One Extension To Cancel Forward or Follow Me from Your PhoneTo Cancel Forward and Follow Me Sent from All Extensions Headset/Handset Mute Select ListFeatureListTo Program a Headset/Handset Mute Button To Turn Headset/Handset Mute On and Off To Use Inspect Inspect Last Number Dial Select ListFeatureList Select LastNumDialLast#To Program a Last Number Dial Button To Use Last Number Dial To Use Line Request Line Request Leaving Messages MessagingMessage To Leave a Message on a Busy or Unanswered Phone To Program a Leave Message Button To Leave a Message on a Display Phone without Calling To Cancel a Message You Left on a Display PhoneReceiving Messages Posting Messages To Respond to Messages Select Posted MsgPost Select Cancel Cancl To Cancel a Posted MessageTo Post a Message Select Posted MsgPost Paging To Program Speakerphone Paging Buttons Select ListFeatureList Select Group PageGrpPgTo Use Speakerphone Paging Select Loudspkr PgLdsPg To Use Loudspeaker Paging from the DisplayTo Use a Loudspeaker Paging Button Park Select List FeatureListTo Program a Park Button To Use Park and Loudspeaker To Use Park and Speakerphone PickupPkup To Pick Up a Parked Call To Enter a Listing Personal DirectorySelect Directory Select Personal Dir Select Enter New Select characters from the display Select Punctuation Select Directory Select Personal Dir Select Put On Home To Assign Listings to the Home Screen Select Directory Select Personal Dir Select Delete Entry To Delete ListingsTo Change Listings Select Directory Select Personal Dir Select Edit Dir To Dial a Listing Not on the Home Screen To Dial a Listing on the Home ScreenShow Number again Personalized Ring Select ListFeatureList Select PersonalRngPRingTo Program Personalized Ring Select Pattern #1Pat#1 , Pattern *2Pat#2 Personal Speed Dial To Use Personal Speed Dial To Program Personal Speed Dial Codes To Program a Pickup Button for Any Line or Extension Pickup Select PickupPkup Select ListFeatureList Select PickupPkupTo Use Pickup for Any Line or Extension To Program a Pickup Button for a Specific Line or Extension To Program a Group Pickup Button To Use Pickup for a Specific Line or ExtensionTo Use Group Pickup Privacy Select ListFeatureList Select PrivacyPrvcyTo Program a Privacy Button To Use Privacy Recall Select ListFeatureList Select RecallRecllTo Program a Recall Button To Use Recall Select ListFeatureList Select ReminderRmind Reminder ServiceTo Program a Reminder Set Button To Set a Reminder To Cancel a Reminder To Program a Reminder Cancel Button Ringing Options To Program Ringing Options on All Outside Line Buttons Select One Line1Line, then select Enter Select Delay RingDelay, then select EnterSelect Immed RingImmed, then select Enter To Turn Abbreviated Ring On and Off Saved Number Dial Select ListFeatureList Select SaveNumDialSave#To Program a Saved Number Dial Button To Save and Redial a Number Signaling and Notify Select ListFeatureList Select SignalSignl To Program a Signal ButtonTo Use Signaling To Use Signaling for Auto Dial To Program Notify Buttons Select ListFeatureList Select NotifyNtfySelect Send or ReceiveRecv and select Enter To Use Notify To Use the System Directory on MLX-10D MLX-28D Phones System DirectorySelect Sys Dir Select Directory Select System Dir To Use System Directory on MLX-20L Phones System Speed Dial Select ListFeatureList Select SysSpeedDlSpdDlTo Program System Speed Dial Buttons To Use System Speed Dial To Turn Timer On TimerTo Turn Timer Off To Make Announced Transfers Transfer To Make Unannounced Transfers To Use One-Touch Transfer with Automatic Completion One-Touch Transfer Features To Program a Camp-On Button Camp-On To Receive Transferred Calls To Use Camp-On To Answer Unannounced Transferred Calls To Answer Announced Transferred CallsTo Answer Camp-On Calls Voice Announce Select ListFeatureList Select Voice AnnceVoiceTo Program Voice Announce Programming Special Characters 2Programming Special Characters Hold # # Example of Using Special Characters Feature Codes 2Feature Codes Feature Codes B-3 Programming Codes 2Programming Codes Programming Codes C-3 4Programming Codes Feature Name Display Abbreviations 2Feature Name Display Abbreviations Feature Name Display Abbreviations D-3 4Feature Name Display Abbreviations Index/Glossary IG-2Index/Glossary Index/Glossary IG-3 IG-4Index/Glossary Index/Glossary IG-5 LG-6Index/Glossary Index/Glossary IG-7 IG-8Index/Glossary Index/Glossary IG-9 IG-10Index/Glossary Index/Glossary IG-11 IG-12Index/Glossary Index/Glossary IG-13 IG-14Index/Glossary Index/Glossary IG-15 IG-16Index/Glossary Index/Glossary IG-17 IG-18Index/Glossary