Avaya 3.1 manual Related documents

Related documents

You might find the following Avaya documentation useful. This section includes the following topics:

●Communication Manager administration documents on page 10

●Call Center documents on page 11

●Documentation Web sites on page 11

Communication Manager administration documents

The primary audience for these documents consists of Communication Manager administrators who work for external customers and for Avaya’s dealers. The satisfaction and needs of our external customers is the primary focus for the documentation.

●Administrator Guide for Avaya Communication Manager - Provides complete step-by-step procedures for administering the communication server, plus feature descriptions and reference information for administration screens and commands.

●Avaya Communication Manager ASAI Technical Reference - Provides detailed information regarding the Adjunct/Switch Application Interface (ASAI). Written for application designers responsible for building and programming custom applications and features.

●Avaya Communication Manager Basic Administration Quick Reference - Provides step-by-step procedures for performing basic communication server administration tasks. Includes managing phones, managing features, and routing outgoing calls.

●Avaya Communication Manager Advanced Administration Quick Reference - Provides step-by-step procedures for adding trunks, adding hunt groups, writing vectors and recording announcements.

●Avaya Communication Manager Basic Diagnostics Quick Reference - Provides step-by-step procedures for baselining your system, solving common problems, reading alarms and errors, using features to troubleshoot your system, and contacting Avaya.

●Feature Description and Implementation for Avaya Communication Manager- Provides feature descriptions and some implementation guidance for Avaya Communication Manager.

●Hardware Description and Reference for Avaya Communication Manager - Provides hardware descriptions, system parameters, lists of hardware required to use features, system configurations, and environmental requirements.

●Overview for Avaya Communication Manager - Provides a brief description of Avaya communication server features.

10 Avaya Business Advocate User Guide February 2006