Dictionary calculations

Agent Login/Logout database items

The following table lists the Agent Login/Logout database items that support Business Advocate.

Agent Login/Logout database items

 

 

PREFERENCE

SKPERCENT

 

 

SKLEVEL

SKPERCENT2-20

 

 

SKLEVEL2-20

-

 

 

Dictionary calculations

This section explains the standard Avaya CMS Dictionary calculations and report-specific calculations that support Business Advocate.

This section includes the following topics:

Standard Dictionary calculations on page 137

Report-specific calculations on page 138

Standard Dictionary calculations

The following table lists the standard Avaya CMS Dictionary reports that support Business Advocate.

Do not modify any of the standard Avaya CMS Dictionary calculations. If you modify the standard calculations, the meaning of the data will be changed.

Standard calculations

 

 

AVG_EQV_AGENTS_STFD

MAX_DEDICATED_AGT

 

 

DEDICATED_AGT

MAX_FTE_AGENTS

 

 

FACTIVE_AG

R1ACTIVE_AGT

 

 

FTE_AGENTS

R2ACTIVE_AGT

 

 

TEA_AVAUX

-

 

 

Avaya Business Advocate User Guide

February 2006 137

Page 137
Image 137
Avaya 3.1 manual Agent Login/Logout database items, Standard Dictionary calculations, Standard calculations