
Dictionary calculations
Agent Login/Logout database items
The following table lists the Agent Login/Logout database items that support Business Advocate.
Agent Login/Logout database items
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PREFERENCE | SKPERCENT |
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SKLEVEL | |
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- | |
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Dictionary calculations
This section explains the standard Avaya CMS Dictionary calculations and
This section includes the following topics:
●Standard Dictionary calculations on page 137
●
Standard Dictionary calculations
The following table lists the standard Avaya CMS Dictionary reports that support Business Advocate.
Do not modify any of the standard Avaya CMS Dictionary calculations. If you modify the standard calculations, the meaning of the data will be changed.
Standard calculations
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AVG_EQV_AGENTS_STFD | MAX_DEDICATED_AGT |
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DEDICATED_AGT | MAX_FTE_AGENTS |
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FACTIVE_AG | R1ACTIVE_AGT |
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FTE_AGENTS | R2ACTIVE_AGT |
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TEA_AVAUX | - |
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|
Avaya Business Advocate User Guide | February 2006 137 |