Work time and occupancy

Timed After Call Work (ACW)

If the ACW Agents Considered Idle option is not set, Timed ACW time is included in the calculation of an agent’s work time and occupancy.

VDN of Origin Announcement

All of the time spent listening to a VDN of Origin Announcement is included in the calculation of an agent’s work time and occupancy.

Avaya Business Advocate User Guide

February 2006 121

Page 121
Image 121
Avaya 3.1 manual Timed After Call Work ACW, VDN of Origin Announcement