Administering Business Advocate on Communication Manager
106 Avaya Business Advocate User Guide February 2006
To administer Call Selection Override at the system level:
Note:
Note: If you administer this feature and later decide that you want to turn it off, enter n
in the Service Level Supervisor Call Selection Override? field
on the System-Parameters Features form and it will be disabled for all skills.
1. At the command line prompt of your SAT or terminal emulator, enter:
change system-parameters features
2. Press Return.
3. Go to page 9 of the System-Parameters Features form.
4. In the Service Level Supervisor Call Selection Override? field, choose one
of the following actions:
●Enter y if you want to override the normal call selection method of a skill’s assigned
agents when the skill exceeds its thresholds
●Enter n if you do not want to override the normal call selection method of a skill’s
assigned agents when the skill exceeds it thresholds
5. Press Enter to save your changes.