Avaya Business Advocate User Guide February 2006 107
This section provides important information about how various Business Advocate and
Communication Manager features interact, and the effect that these interactions can have on
administration, call handling, and reporting.
This section includes the following topics:
●BCMS and VuStatson page 108
●Direct Agent Calls on page109
●Least Occupied Agent on page110
●Location Preference Distribution on page111
●Percent Allocation on page112
●Service Level Supervisor and reserve agents on page115
●Service Objective on page117
●Work time and occupancy on page 118