Overview of Business Advocate

This section provides an overview of how Business Advocate can be used to help meet the goals of your contact center.

This section includes the following topics:

Overview on page 14

Introduction to Business Advocate on page 17

Selecting calls on page 21

Selecting agents on page 32

Automated agent staffing adjustments on page 39

Developing your strategy on page 43

Avaya Business Advocate User Guide

February 2006 13

Page 13
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Avaya 3.1 manual Overview of Business Advocate