
Feature interactions
Percent Allocation
This section includes the following topics:
●Add or remove skills via Feature Access Code on page 112
●Agent log in and log out on page 112
●Auto Reserve Agents on page 113
●Location Preference Distribution on page 113
●Multiple call handling on page 113
●Percent Allocation Distribution on page 114
●Predicted Wait Time on page 114
Related topic
For an overview of Percent Allocation, see Percent Allocation on page 31.
Add or remove skills via Feature Access Code
If
Agent log in and log out
The agent work time measurement used by Percent Allocation and Least Occupied Agent is initialized when an agent logs in. If an agent logs out during a shift, then logs back in, the agent’s measurements for work time and occupancy reinitializes.
Note:
Logging in and out reduces the effectiveness of Percent Allocation, particularly the Dynamic Percentage Adjustment feature.
112 Avaya Business Advocate User Guide | February 2006 |