
Agent administration
Note:
Option: After the agent list is open for a skill, you can remove agents from the skill. To do so, click an agent or agents from the list, click the right mouse button, and click Remove Agents from Skill.
The system displays the Remove Agents From Skill dialog box.
6. Repeat Step 5.
Moving agents between skills
The
This section includes the following topics:
●Using the
●Using the Move Agents Between Skills dialog box on page 132
Using the Multi-Agent Skill Change dialog box
The
To move a group of agents between skills:
1.On the Skills menu, click Skill List.
The system displays a list of administered skills.
2.Click Agents and then click List All Staffed Agents. The system displays a list of active,
3.In the Skill List, select a skill by double clicking on that skill.
The system displays a list of active agents who are assigned to that skill.
Avaya Business Advocate User Guide | February 2006 131 |