Agent administration

Note:

Option: After the agent list is open for a skill, you can remove agents from the skill. To do so, click an agent or agents from the list, click the right mouse button, and click Remove Agents from Skill.

The system displays the Remove Agents From Skill dialog box.

6. Repeat Step 5.

Moving agents between skills

The Multi-Agent Skill Change dialog box and the Move Agents Between Skills dialog box can be used to move agents between skills. Both methods are explained in this section.

This section includes the following topics:

Using the Multi-Agent Skill Change dialog box on page 131

Using the Move Agents Between Skills dialog box on page 132

Using the Multi-Agent Skill Change dialog box

The Multi-Agent Skill Change dialog box may be used to move a group of agents between skills.

To move a group of agents between skills:

1.On the Skills menu, click Skill List.

The system displays a list of administered skills.

2.Click Agents and then click List All Staffed Agents. The system displays a list of active, logged-in agents.

3.In the Skill List, select a skill by double clicking on that skill.

The system displays a list of active agents who are assigned to that skill.

Avaya Business Advocate User Guide

February 2006 131

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Image 131
Avaya 3.1 manual Moving agents between skills, Using the Multi-Agent Skill Change dialog box