Administering Business Advocate on Communication Manager
82 Avaya Business Advocate User Guide February 2006
●Dynamic Percentage Adjustment Skill Hunt Group form
●Service Level Target Skill Hunt Group form
●ACW Considered Idle? System Feature-Related System
Parameters form
●Auto Reserve Agents System Feature-Related System
Parameters form
Dynamic Queue Position:
●Dynamic Queue Position Skill Hunt Group form
●Service Objective VDN Vector Directory Number form
Service Objective:
●Service Objective (activate for
agent) Agent Agent LoginID form
●Service Objective (set target
objective) Skill Hunt Group form
●Call Selection Measurement (CWT
or PWT) System Feature-Related System
Parameters form
Service Level Supervisor:
●Service Level Supervisor
(administer for skill) Skill Hunt Group form
●Activate on Oldest Call Waiting Skill Hunt Group form
●Call Selection Override System
Skill
Feature-Related System
Parameters form
Hunt Group form
●Overload Thresholds Skill Hunt Group form
●Dynamic Threshold Adjustment Skill Hunt Group form
●Service Level Target Skill Hunt Group form
●Reserve Agents Agent Agent LoginID form
Predicted Wait Time (PWT) System Feature-Related System
Parameters form
Feature Decision
level Where administered