Developing your strategy
Avaya support for Business Advocate
Avaya offers a subscription service for Business Advocate customers that provides access to skilled consultants with expertise in understanding how Business Advocate helps to solve business problems and meet business objectives.
The subscription provides:
●Proactive monitoring of certain performance metrics consistent with business objectives
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Additional specialized services, such as simulation and performance analysis, can also be conducted.
For more information, please contact your Avaya Account Executive or CRM Opportunity Management at
Feature compatibility
It is important to choose the right combination of features to meet your organization’s needs and ensure that Business Advocate is set up to work most effectively. This section summarizes the features that provide the best results when used together, and it also lists those that are not designed to work together. See Administering Business Advocate on Communication Manager on page 79 for procedures to set up these features.
This section includes the following topics:
●Call selection methods (call handling preferences) on page 46
●Agent selection methods (hunt group types) on page 46
●Feature combinations to avoid on page 47
Avaya Business Advocate User Guide | February 2006 45 |