Developing your strategy
Avaya Business Advocate User Guide February 2006 47
The PAD agent selection method should not be used with Greatest Need or Skill Level call
selection methods.
EAD-LOA ●Skill Level
●Predicted Wait Time
●Service Objective
●Service Level Supervisor
PAD ●Percent Allocation
●Dynamic Percentage Adjustment
●Auto Reserve Agents
●Service Level Supervisor
Agent selection Method Recommended to work with