
Business Advocate solution examples
If you want to | Then enter . . . | On the . . . |
activate . . . |
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Dynamic Queue | y in the Dynamic Queue | Hunt Group form (page 2) |
Position | Position field |
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Skill Level call | Agent LoginID form | |
handling | Handling Preference |
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preference | field |
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Service | n in the Service | Agent LoginID form |
Objective | Objective field |
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Skill Levels | 1, 2, or 3 in the Skill | Agent LoginID form |
| Level (SL) fields for the |
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| Sales and Service skills for |
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| each agent, according to |
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| the agent’s proficiency |
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Results
58 Avaya Business Advocate User Guide | February 2006 |