Troubleshooting

13

You cannot perform polling.

Cause

Is the polling box set?

 

 

Remedy

For polling to send, the polling box must first be set. Set the polling box and

 

resend the document.

You cannot perform confidential sending.

Cause 1 Has the other party set up a confidential mailbox in memory?

Remedy

Contact the other party and resend on confirmation that their confidential

 

mailbox is set.

 

Cause 2

Does the other party’s fax machine support ITU-T subaddress/password

 

transactions?

 

 

Remedy

Contact the other party and check.

 

 

Cause 3

Did you specify the other party’s subaddress or password correctly?

 

 

Remedy

Check the other party’s registered subaddress or password and specify the

 

same number.

Cause 4

Did you make a mistake in the subaddress or password registered for one-touch

 

or speed dialing?

 

 

Remedy

Check your one-touch or coded speed dialing settings.

 

 

Cause 5

Is the memory of the other party’s machine full?

 

 

Remedy

Contact the other party and check.

You cannot relay a document from another fax machine.

Cause 1 Has the other party set up a memory box for relay transmission?

Remedy

Contact the other party and resend on confirmation that they have set up a box

 

for relay transmission, and have registered destinations to relay to.

 

Cause 2

Does the other party’s fax machine support ITU-T subaddress/password

 

transactions?

 

 

Remedy

Contact the other party and check.

 

 

Cause 3

Did you specify the other party’s subaddress or password correctly?

 

 

Remedy

Check the other party’s registered subaddress or password and specify the

 

same number.

13-4When Problems Occur

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Canon 2010F manual Resend the document