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Canon BJC-8500 user manual 139

Models: BJC-8500

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Philippines

Canon Marketing (Philippines) Inc. Marvin Plaza Building

2153 Don Chino Roces Ave Makati City

TEL: 632-812-6047, 632-812-6285

FAX: 632-812-0067

Web page: http://www.canon-asia.com

Singapore

Canon Marketing Services Pte. Ltd.

2Alexandra Road, #04-01A Delta House

Singapore 159919 TEL: 65-273-5311 FAX: 65-273-3317

Web page: http://www.canon.com.sg

Thailand

Canon Marketing (Thailand) Co. Ltd. 2nd Floor Indosuez House

152 Wireless Road Bangkok 10330 Thailand

TEL: 66-2-6514000

FAX: 66-2-6514095

Web page: http://www.canon-asia.com

United Kingdom

Canon (UK) Ltd.

Woodhatch, Reigate, Surrey, RH2 8BF, United Kingdom

For technical support, please contact Canon Helpdesk:

P.O. Box 431, Wallington, Surrey SM6 0XU, United Kingdom

TEL: (08705) 143723 (Calls may be recorded)

FAX: (08705) 143340

For sales enquiries, please call on:

(0121) 666-6262

United States

Canon Computer Systems, Inc.

2995 Redhill Ave.

Costa Mesa, CA92626-5048 U.S.A.

TEL: 1-800-423-2366

FAX: 714-438-3099

Web page: http://www.ccsi.canon.com

Troubleshooting

Troubleshooting

139

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Canon BJC-8500 user manual 139

Contents

BJC-8500 QA7-0349-V01 OY Canon AB BJC-8500 Copyright Trademark Notices FCC Regulations International Energy Star Program Table of Contents Printer maintenance Glossary Improved printing technology Large paper supplyLarge ink supply Versatile paper supply Windows or MacintoshExcellent quality with full colour 1200 dpi printing Colour photo cartridgeImportant terms and visual cues What the manuals containBJ Cartridges and ink tanks Black BJ Cartridge BC-80Ink Optimizer Tank BCI-8WF Color BJ Cartridge BC-81Color BJ Cartridge BC-82 Photo BJ Cartridge Container SB-80If you use a cardiac pacemaker An emergencyChoosing a location Using a power source Using the printer power cord Cleaning and maintaining the printerDaily precautions Handling and storing suppliesSelecting a location for the printer Front view Operation panelPaper output receiver Paper output tray Paper output tray extensionPaper cassette Top coverSheet feeder Paper guidePaper rest Paper limit markSerial interface connector Parallel interface connectorPower connector Rear viewInside the printer Power button Always use the Power button to switch the printer offOperation panel summary Power lamp Error lampResume button Connecting the printer and computer To connect the printer to an IBM compatible PCTo connect the printer to a Macintosh computer Connecting the printer to a power source Switching the printer power on/off To switch the printer onTo switch the printer off Installing the BJ Cartridges Print heads Contacts Their upright positions until they stop Canon BJC-8500 User’s Manual Er off then press it again to switch the printer on Cartridge to force it in place. Just remove it and try againAgain Off then press it again to turn the printer onInstalling the ink tanks Colour key above the cartridge holderInstall the Ink Tank BCI-8Y Yellow Setting up and using the printer Arrangement of Standard Black and Colour BJ Cartridges Installing and loading the paper cassette Canon BJC-8500 User’s Manual Length and width of the paper you are going to load Canon BJC-8500 User’s Manual Now you are ready to install the paper output receiver Installing the paper output receiver Pull out the paper output tray extension ② Loading paper in the sheet feeder Media Type Print Side Up LimitIncorrectCorrect Yellow tab To attain maximum paper supply capacity Installing the printer driver To install the printer driver for Windows 98 or WindowsTo install the printer driver for Windows To install the printer driver for a MacintoshAligning the print heads Button Click the OK button Printing on paper and other media Media you can use with this printerColour set and media selection Left Cartridge Right CartridgePhoto Colour Set Ink Optimizer and the selected media Quick reference media loading table Media Type Source Load Print Side LimitPaper sizes that can be used with this printer Printing area Printable area All media not Fabric Sheet FS-101Printable area Fabric Sheet FS-101 Printing area for envelopes Printing area for Banner PaperPrintable area Banner Paper Printing on Plain Paper and Bubble Jet Paper To load Plain Paper or Bubble Jet Paper in the sheet feederPrinting on envelopes To handle printed sheets of Bubble Jet PaperTo prepare the envelopes for loading To load envelopes in the sheet feeder Page If the paper output tray extension is out, push it Printing on High Resolution Paper To load High Resolution Paper in the paper cassetteTo load High Resolution Paper in the sheet feeder To handle printed sheets of High Resolution Paper Printing on Glossy Photo PaperTo load Glossy Photo Paper in the sheet feeder Paper rest Paper guideEnvelope guide Click To handle printed sheets of Glossy Photo Paper Paper jams and double-feedingPrinting on Glossy Photo Cards To load Glossy Photo Card FM-101 in the sheet feeder To handle printed sheets of Glossy Photo Card Printing on Transparencies To load Transparencies in the sheet feederPrintable area To handle printed Transparencies Printing on High Gloss Photo Film To load High Gloss Photo Film in the sheet feederTo handle printed sheets of High Gloss Photo Film With the cut corner at the upper leftPrinting on Banner Paper To cut the length of Banner PaperTo load Banner Paper Printing on paper and other media That could stop the printed sheets from coming straight out For best results, we recommend using light colours Printing on T-Shirt TransfersTo care for printed Banner Paper To handle printed sheets of Banner PaperPrinting on Fabric Sheet Make sure the leading edges are aligned Canon BJC-8500 User’s Manual Using manual feed Paper release lever Installing Color BJ Cartridge BC-82 Photo To remove and store the black BJ CartridgeCartridge holder Container SB-80 Canon BJC-8500 User’s Manual To install the photo ink tanks Do not remove this labelAfter the protective caps have been removed BK M Changing BJ cartridges Tridge in it Printer maintenance Replacing an ink tankPrinter maintenance Never attempt to refill and reuse an empty ink tank Printer maintenance Maintaining print quality Printing a Nozzle Check PatternDo not use a paper size smaller than A4 or Letter How to use the Nozzle Check Pattern Abnormal pattern 1 Clogged nozzlesAbnormal pattern 3 Ink Optimizer out Cleaning the print heads Replacing a BJ Cartridge 100 101 102 103 Cleaning the printer 105 Using the BJ Cartridge container Moving the printer 107Shocks and vibrations which could cause them to leak 108 Selecting paper or other print media 109Your computer monitor and colour Printing speed and colour 111Cost and colour Troubleshooting diagnostic tests To test the printer performance113 To test driver installation/selection To test printer-to-computer connectionTroubleshooting problems and solutions Problem Printer does not printProblem Printer lamps on, but printer does not print ProblemColour scheme not what you expect 117 BK M M CProblem Double feeding Double-feeding from the sheet feeder118 Number of sheets you can load depends on the type of mediaDouble-feeding from the paper cassette 119Hand Sheet feeder or from the manual feed slotProblem Envelopes will not feed Problem Paper does not eject after printing 121Problem Paper jam with sheet feeder and paper cassette ① ④123 124 Problem Media jams during manual feed 125Make sure the front corners of the stack are below the tabs Problem Excessive curl in printed sheets Poor print qualityProblem Printing Blurred Problem Vertical lines are brokenProblem Page streaked, faint, or patchy 127Problem Ink on the back of printed sheets Clean this area 129Problem Parts of image or text too light To clean the feed roller131 132 Problem Printed colour does not match screen colour Problem Poor colour textureProblem Edge of the printed page stained with ink 133Problem Ink on the printed surface of the page is smeared Problem Printout is not what you expectedPrinting surface Problem Printing is overrunning the edge Problem Incorrect number of lines per135 Problem Printing too slow Problem Device time-out error occurred during the print job137 Where to find more help 139 Page 141 142 Removing the optional cassette 143144 Appendix B Options and consumables 145Appendix C General Specifications Sheet feeder capacity147 Interface Parallel InterfaceGlossary 149 LpiIndex 151 Ink152 153 QA7-0349-V01 0699AB0.55 Canon INC Canon Europa N.V