4

If you are using Windows, check the printer setup and make sure LPT1

has been selected as the printer port.

5

Check the interface connections at the back of the printer and at the

computer and make sure they are secure.

 

-or-

 

If the computer and printer are not directly connected (if they are con-

 

nected through a switching device, or network, for example), connect

 

the computer and printer directly.

6

Turn off the printer and computer then turn them on again.

7

Start the print job again.

8

If the print job does not execute normally, check the printer cable.

To connect the printer to an IBM compatible PC, a parallel printer cable (IEEE 1284 compatible) is required.

To connect the printer to a Macintosh computer, an RS422 serial printer cable is required.

Do not use a printer cable longer than two meters.

Do not use the printer near office equipment or machinery that can generate large magnetic fields.

9 If you cannot solve the problem, call for service.

Problem : Printing is overrunning the edge of the page.

1

Check the right margin setting in your software application.

2

Check the Paper Size and the Orientation settings in your software

application and make sure the correct paper size and the correct orien-

tation have been selected to fit the print media you are using.

Problem : Incorrect number of lines per page.

1

Check your software application Print Setup features. Make sure the

Paper Size selection matches the size of the print media that you want

 

to print on.

2

Check the top and bottom margin settings in the software application

you are using for the print job.

Troubleshooting

Troubleshooting

135

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Canon BJC-8500 user manual Problem Printing is overrunning the edge, Problem Incorrect number of lines per, 135