Troubleshooting diagnostic tests, 113 | Canon BJC-8500 specs

Troubleshooting

This section helps you solve problems with the printer.

If the printer is making strange noises, emitting smoke or strange smells, turn the printer off immediately and unplug the AC power cord. Call for service. Never attempt to disassemble the printer or repair it.

Troubleshooting diagnostic tests

If you experience a problem, perform the three diagnostic tests described below to identify problems with the printer performance, printer-to-comput- er connection, or driver installation/selection.

Before you begin, always check the printer cable connection at the back of the printer and the computer. A loose printer cable at the printer or host computer can cause intermittent problems.

To test the printer performance

Print the Nozzle Check Pattern manually.

1	Make sure the sheet feeder is loaded with paper.
1	Do not use paper smaller than A4 or Letter size.
2	Switch the printer off and wait a few seconds.
3	Press down and hold the POWER button until you hear two beeps.
3	The Nozzle Check Pattern begins.
4	Check the results of the Nozzle Check Pattern. (☞ 97)
4	If the Nozzle Check Pattern is normal, perform the next test below.

-or-

If the Nozzle Check Pattern is abnormal, the print head may require cleaning, the print head may be worn, or one of the ink tanks may be out of ink. Refer to Troubleshooting Problems and Solutions below.

Troubleshooting

Troubleshooting

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Canon BJC-8500 user manual Troubleshooting diagnostic tests, To test the printer performance, 113

Contents

BJC-8500 QA7-0349-V01 OY Canon AB BJC-8500 Copyright Trademark Notices FCC Regulations International Energy Star Program Table of Contents Printer maintenance Glossary Large paper supply Improved printing technologyLarge ink supply Excellent quality with full colour 1200 dpi printing Versatile paper supplyWindows or Macintosh Colour photo cartridge Important terms and visual cues What the manuals contain Ink Optimizer Tank BCI-8WF BJ Cartridges and ink tanksBlack BJ Cartridge BC-80 Color BJ Cartridge BC-81 Color BJ Cartridge BC-82 Photo BJ Cartridge Container SB-80 An emergency If you use a cardiac pacemakerChoosing a location Using a power source Using the printer power cord Cleaning and maintaining the printer Daily precautions Handling and storing supplies Selecting a location for the printer Operation panel Front viewPaper output receiver Paper cassette Paper output trayPaper output tray extension Top cover Paper rest Sheet feederPaper guide Paper limit mark Power connector Serial interface connectorParallel interface connector Rear view Inside the printer Always use the Power button to switch the printer off Power buttonOperation panel summary Error lamp Power lampResume button Connecting the printer and computer To connect the printer to an IBM compatible PC To connect the printer to a Macintosh computer Connecting the printer to a power source To switch the printer on Switching the printer power on/offTo switch the printer off Installing the BJ Cartridges Print heads Contacts Their upright positions until they stop Canon BJC-8500 User’s Manual Er off then press it again to switch the printer on Cartridge to force it in place. Just remove it and try again Again Off then press it again to turn the printer on Installing the ink tanks Colour key above the cartridge holder Install the Ink Tank BCI-8Y Yellow Setting up and using the printer Arrangement of Standard Black and Colour BJ Cartridges Installing and loading the paper cassette Canon BJC-8500 User’s Manual Length and width of the paper you are going to load Canon BJC-8500 User’s Manual Now you are ready to install the paper output receiver Installing the paper output receiver Pull out the paper output tray extension ② Loading paper in the sheet feeder Media Type Print Side Up Limit IncorrectCorrect Yellow tab To attain maximum paper supply capacity Installing the printer driver To install the printer driver for Windows 98 or Windows To install the printer driver for Windows To install the printer driver for a Macintosh Aligning the print heads Button Click the OK button Printing on paper and other media Media you can use with this printer Left Cartridge Right Cartridge Colour set and media selectionPhoto Colour Set Ink Optimizer and the selected media Quick reference media loading table Media Type Source Load Print Side Limit Paper sizes that can be used with this printer Printable area All media not Fabric Sheet FS-101 Printing areaPrintable area Fabric Sheet FS-101 Printing area for Banner Paper Printing area for envelopesPrintable area Banner Paper Printing on Plain Paper and Bubble Jet Paper To load Plain Paper or Bubble Jet Paper in the sheet feeder To handle printed sheets of Bubble Jet Paper Printing on envelopesTo prepare the envelopes for loading To load envelopes in the sheet feeder Page If the paper output tray extension is out, push it To load High Resolution Paper in the paper cassette Printing on High Resolution PaperTo load High Resolution Paper in the sheet feeder To handle printed sheets of High Resolution Paper Printing on Glossy Photo Paper Paper rest Paper guide To load Glossy Photo Paper in the sheet feederEnvelope guide Click To handle printed sheets of Glossy Photo Paper Paper jams and double-feeding Printing on Glossy Photo Cards To load Glossy Photo Card FM-101 in the sheet feeder To handle printed sheets of Glossy Photo Card To load Transparencies in the sheet feeder Printing on TransparenciesPrintable area To handle printed Transparencies To handle printed sheets of High Gloss Photo Film Printing on High Gloss Photo FilmTo load High Gloss Photo Film in the sheet feeder With the cut corner at the upper left To cut the length of Banner Paper Printing on Banner PaperTo load Banner Paper Printing on paper and other media That could stop the printed sheets from coming straight out To care for printed Banner Paper For best results, we recommend using light coloursPrinting on T-Shirt Transfers To handle printed sheets of Banner Paper Printing on Fabric Sheet Make sure the leading edges are aligned Canon BJC-8500 User’s Manual Using manual feed Paper release lever Installing Color BJ Cartridge BC-82 Photo To remove and store the black BJ Cartridge Cartridge holder Container SB-80 Canon BJC-8500 User’s Manual To install the photo ink tanks Do not remove this label After the protective caps have been removed BK M Changing BJ cartridges Tridge in it Printer maintenance Replacing an ink tank Printer maintenance Never attempt to refill and reuse an empty ink tank Printer maintenance Printing a Nozzle Check Pattern Maintaining print qualityDo not use a paper size smaller than A4 or Letter Abnormal pattern 1 Clogged nozzles How to use the Nozzle Check PatternAbnormal pattern 3 Ink Optimizer out Cleaning the print heads Replacing a BJ Cartridge 100 101 102 103 Cleaning the printer 105 Using the BJ Cartridge container 107 Moving the printerShocks and vibrations which could cause them to leak 108 Selecting paper or other print media 109 Your computer monitor and colour Printing speed and colour 111 Cost and colour To test the printer performance Troubleshooting diagnostic tests113 To test driver installation/selection To test printer-to-computer connection Problem Printer lamps on, but printer does not print Troubleshooting problems and solutionsProblem Printer does not print Problem Colour scheme not what you expect 117 BK M M C 118 Problem Double feedingDouble-feeding from the sheet feeder Number of sheets you can load depends on the type of media Hand Double-feeding from the paper cassette119 Sheet feeder or from the manual feed slot Problem Envelopes will not feed Problem Paper does not eject after printing 121 Problem Paper jam with sheet feeder and paper cassette ① ④ 123 124 125 Problem Media jams during manual feedMake sure the front corners of the stack are below the tabs Problem Excessive curl in printed sheets Poor print quality Problem Page streaked, faint, or patchy Problem Printing BlurredProblem Vertical lines are broken 127 Problem Ink on the back of printed sheets Clean this area 129 Problem Parts of image or text too light To clean the feed roller 131 132 Problem Edge of the printed page stained with ink Problem Printed colour does not match screen colourProblem Poor colour texture 133 Problem Printout is not what you expected Problem Ink on the printed surface of the page is smearedPrinting surface Problem Incorrect number of lines per Problem Printing is overrunning the edge135 Problem Printing too slow Problem Device time-out error occurred during the print job 137 Where to find more help 139 Page 141 142 Removing the optional cassette 143 144 Appendix B Options and consumables 145 Appendix C General Specifications Sheet feeder capacity 147 Interface Parallel Interface Glossary 149 Lpi Index 151 Ink 152 153 QA7-0349-V01 0699AB0.55 Canon INC Canon Europa N.V