8. Before calling the service technician (Error)

 

 

 

 

 

 

 

 

 

 

 

module id

message id

Message

Detail

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Refer to 7.3.1 Retinal Camera Settings (see

 

 

1001

Failed to open a port.

page 77), and check the port number setting.

 

 

• Disconnect the retinal camera communication

 

 

 

 

 

 

 

 

cable, then connect the cable again.

 

 

 

 

 

 

 

1003

Failed to set a port.

Refer to 7.3.1 Retinal Camera Settings (see

 

 

page 77), and check the port number setting.

 

 

 

 

 

 

 

 

 

 

 

1007

Power for the retinal camera is turned off or the

Check that the computer and retinal camera are

 

 

cable is improperly connected.

connected correctly.

 

 

 

 

 

 

 

 

 

 

 

Error occurred during communications with the

 

 

 

1501

retinal camera.

 

 

 

 

Failed to resend the command frame.

 

 

 

 

 

 

 

10005

 

Error occurred during communications with the

 

 

1502

retinal camera.

 

 

 

 

 

 

 

Failed to resend the reply frame.

Turn the retinal camera’s power off and back on.

 

 

 

 

 

 

 

Error occurred during communications with the

 

 

 

 

 

 

1503

retinal camera.

 

 

 

 

Time-out for No Response

 

 

 

 

 

 

 

 

 

Error occurred during communications with the

 

 

 

1504

retinal camera.

 

 

 

 

Time-out for Incomplete Transmission

 

 

 

 

 

 

 

 

1603

Cameras are not attached to the main mount and

Check that the digital camera is connected correctly.

 

 

sub-mount of the retinal camera.

 

 

 

 

 

 

 

 

 

 

 

1701

Connected retinal camera model is different from

Check the model of the retinal camera.

 

 

 

the model setting in this software.

 

 

10007

4

JPEG File Saving Error

Check how much free memory is left on the drive

 

where the data is to be saved.

 

 

 

 

 

 

 

 

 

 

 

1

Failed to log in.

Input the User ID and Password registered in the

 

 

Confirm User ID/Password.

user account (see page 100), and log in.

 

10010

 

 

 

 

 

 

2

It cannot be set without administrator's privileges.

Log in using the User ID for which the Privilege has

 

 

 

 

been set to the Administrator (see page 100).

 

 

 

 

 

 

 

2

This application is already running.

Use the software application which is running.

 

 

 

 

 

 

 

101

Set the screen resolution to 1024 × 768 or more.

Set the Windows screen resolution to 1024 × 768 or

 

 

more.

 

 

 

 

 

 

 

 

 

 

10011

102

Set the screen color to 24 bits or more.

Set the Windows color quality to 24 bit or more.

 

 

 

 

 

 

110

Operation can be executed by a Windows user

Log into Windows using the name of the user

 

 

with Administrator privileges.

belonging to the Administrators group.

 

 

 

 

 

 

 

 

 

 

114

Essential data has not been set up.

Input the required items.

 

 

Set up essential data.

 

 

 

 

 

 

 

 

 

 

 

 

Free space in the drive is not sufficient to capture

 

 

 

 

images.

 

 

 

27

Make up space in the drive by deleting studies in

 

 

 

Study Logs List.

 

 

 

 

 

 

 

 

[Drive:XX freesize: XXGByte(XXbyte)]

Delete studies in the study log screen (see

 

 

 

[Drive: XX]

page 38) to increase the amount of available space

 

10012

 

Image cannot be captured due to insufficient space

in the image storage drive.

 

 

to store captured image.

 

 

 

 

 

 

 

29

Make up space in the drive by deleting studies in

 

 

 

 

Study Logs List.

 

 

 

 

[Drive:XX freesize: XXGByte(XXbyte)]

 

 

 

 

 

 

 

 

 

Number of captured images exceeds the maximum

 

 

 

30

for the study.

End the study, and start a new study.

 

 

 

No more image can be captured for the study.

 

 

 

 

 

 

 

 

7

MPPS Communication Error

Check that the MPPS server is operating properly.

 

 

Check the MPPS tab (see page 91) settings.

 

10019

 

 

 

 

 

 

 

11

Study cannot be executed since a study having the

Check the study information which was transmitted

 

 

 

 

same Study Instance UID is running.

from the server.

 

 

 

 

 

 

 

 

Continued on the following page >>

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Image 121
Canon CR-1 MARK II operation manual 113