Table 1 Common issues (continued)

Symptom

Possible Cause

Solution

A fatal error occurs.

Enterprise Manager is not able

•

Ensure that Enterprise Manager is running

 

to connect to the database.

 

on the server.

 

 

•

If Enterprise Manager does not start:

 

 

 

1. Completely uninstall Enterprise Manager.

 

 

 

2. Perform a new installation of Enterprise

 

 

 

Manager.

 

 

 

3. Use the Restore utility (see Restoring the

 

 

 

Replication Manager database), and

 

 

 

choose the most recent backup.

 

 

 

 

The Enterprise Manager service does

Port number 3095 is already

1.

Edit the server.xml file in the \tomcat\

not start.

used by another application.

 

conf folder, and change the port number

 

 

 

3095 to some other free port number value,

 

 

 

in the line Connector port="3095"

 

 

 

protocol="HTTP/1.1"

 

 

 

connectionTimeout="20000"/.

 

 

2.

Find connector port="3096," and change

 

 

 

the port number 3096 to some other free

 

 

 

port number value.

 

 

3.

Find redirectPort="3096," and change the

 

 

 

value to the free port number entered which

 

 

 

was given in 2.

 

 

 

 

 

Port number 8005 is already

1.

Go to <SEM installationlocation>\

 

used by another application.

 

tomcat\conf.

 

 

2.

Open server.xml in an editor like

 

 

 

Notepad.

 

 

3.

Find the following entry:

 

 

 

<Serverport=”8005”shutdown=”SHUTDOWN”>.

 

 

4.

Change the port number to another port

 

 

 

number which is free on the installation

 

 

 

machine.

 

 

5.

Then, start the Enterprise Manager tomcat

 

 

 

service HP StoreOnce EMS.

 

 

 

Enterprise Manager crashed.

 

Ensure that backups are made periodically,

 

 

and restored from the most recent backup.

 

 

1.

Completely uninstall Enterprise Manager.

 

 

2.

Perform a new installation of Enterprise

 

 

 

Manager.

 

 

3.

Use the Restore utility (see Restoring the

 

 

 

Replication Manager database), and

 

 

 

choose the most recent backup.

 

 

 

While using the backup utility, the

You may not have sufficient

The administrator should provide full control to

message, Access Denied, is

privileges on the folder where

“Everyone” on the folder if possible.

displayed.

backup is taken.

 

 

 

 

 

On the CatalystStore tab (from All

The library used in HP

Delete the password for the client. The

Devices in the navigation tree), an

StoreOnce Enterprise Manager

password field should be left blank when a

access protected CatalystStore does

to communicate with the

client is initially created on the HP StoreOnce

not accept the Client Accesskey and

CatalystStore is using an older

appliance.

the Accessible column continues

firmware version.

 

 

displaying the “Click to enter Client

 

 

 

Accesskey” message if its client has

 

 

 

password set on the HP StoreOnce

 

 

 

appliance.

 

 

 

138 Troubleshooting