HP EMA/ESA/MA Replication Software manual Unknown

Table 1 Common issues (continued)

Symptom	Possible Cause
The device addition fails.	• The IP address is invalid.
	• The specified IP address is
	not reachable, either due to
	network problems or the HP
	StoreOnce device is down.
	• The specified IP address is
	not for an HP StoreOnce
	device.
	• Devices could not be added.

Solution

•Add the device with a valid IP address.

•Check network connectivity and ensure the device is running.

•Add a valid HP StoreOnce device.

•Check the history log to find which device failed to add, ensure device connectivity, and then add the device again.

The device status is unknown for long durations.

Network issue exist, or the HP StoreOnce device is not running.

•Check network connectivity to ensure the device is running.

•Ensure that the device status is not

Unknown.

The device IP address has changed (by logging into the HP StoreOnce application), but the device is already added with previous IP address into Enterprise Manager.

HP StoreOnce device is DHCP-enabled, and receives a new IP address during reboots.

Update the device IP address in Enterprise Manager with the Update Device feature in the Navigation tree under Device.

Enterprise Manager supports DHCP-enabled HP StoreOnce devices only, if the devices are under DNS. If an HP StoreOnce device is in DHCP, but not in DNS, and if a new IP address is assigned by DHCP, remove this device from Enterprise Manager, and add it again.

Unable to connect to Enterprise Manager.

•The client system is not able to communicate with Enterprise Manager.

•Enterprise Manager is not running.

•The firewall is enabled on the system on which Enterprise Manager is installed.

•Ensure that there is network connectivity on the client machine.

•Ensure that the StoreOnce Enterprise Manager is running on the server system.

•Enable TCP port 3096 (or the port on which the application is configured to run) on the firewall.

The installation fails with the error, Error reading setup initialization file.

A fatal error occurs upon logging in.

The installation file is corrupt.

There is a system issue.

Validate the checksum of the downloaded install package to verify that the file is not corrupt. If it is corrupt, download the package again.

1.Click Save Error Log.

The Select location for download by [filename] screen appears.

2.Navigate to the location to save the error log, and ensure that it is named appropriately, and then click Save.

3.Users should contact the system administrator. Administrators should contact HP Technical Support. See HP technical support.

137