I F YO U N E E D H E L P 7
Overview
You can expect that your Silentwriter printer will provide outstanding printed documents. However, occasionally problems do arise. This chapter provides information about different resources for information and technical support, including
•How to reach NEC Technical Support by voice, fax, mail, and online for technical assistance
•How to obtain NEC service contracts
For more information about technical support see the User’s Guide.
Assistance Nearby
Often, the best source for assistance is closer than you think. Before calling NEC, check out the options below.
Help From Within Your Company
If your organization is large and has purchased many NEC printers, the best source of assistance may be within your own company. Your company may have designated central support personnel that you can go to when you have any problems or when you need supplies such as paper or toner cartridges. These central support personnel can then contact the appropriate dealer or NEC support staff.
Help From Your Dealer
The dealer from whom you purchased your printer is backed by complete support resources and programs within NEC. Your dealer can provide you with details on all available support options.
