NEC 1700 Series NEC Warranty and Service, NEC Service Contracts, Reaching NEC on America Online

Reaching NEC on America Online

Members of America Online can access the NEC support forum, obtain marketing information, transfer files, and send messages. To reach the NEC section, type the keyword

NECTECH

Reaching NEC on the World Wide Web

NEC’s web site provides up-to-date product information and will eventually include links to NEC’s FTP site and email address. Using your web browser, open this Uniform Resource Locator (URL) site:

http://www.nec.com

Writing NEC

You can mail your questions and comments to NEC Technical Support at the following address

Technical Support, Dept. #3390 NEC Technologies, Inc.

1414 Massachusetts Ave.

Boxborough, MA 01719

NEC Warranty and Service

Your Silentwriter 1765 printer comes with a one-year warranty. The 1765 printer also comes with a 90-day onsite service agreement. The complete warranty and repacking guidelines are provided in Appendix D. All repair requests must be pre-qualified by calling NEC Customer Service at 1-800-388-8888.

NEC Service Contracts

After the initial warranty period, fee-based technical support and service is available. NEC Customer Engineering and its dealers offer a complete range of services ranging from onsite repairs and maintenance to installation site planning. Several maintenance agreement programs are available to meet your needs and budget, including

•Onsite agreements on a yearly or multi-year basis which ensure priority response from NEC Customer Service and Support

•Volume onsite agreements that provide complete maintenance agreement management services for organizations with large numbers of NEC printers

•Per-incident repair services that include onsite service, mail-in service, or carry-in service to a local service dealer

To discuss an extended warranty or a service contract, or incidental repair, contact NEC Customer Service at 1-800-388-8888.

7 If You Need Help

NEC Warranty and Service 7–3