NEC Technical Support
NEC technical support is available to answer your questions, Monday through Friday, 8:30 a.m. to 8:00 p.m., Eastern Standard Time.
Please have the following printer information ready when you contact NEC
•Model number
•Serial number
•Page count (shown on the printer test page)
•Date and place of purchase
•The type of network and network operating system you are using
•A configuration page
•Maintenance agreement number (if printer is already under agreement)
How to Contact NEC
There are a number of ways to contact us or receive information about technical issues, products, and services.
Contacting NEC Technical Support by Telephone
In the United States, the NEC
In Canada, call
Contacting NEC Customer Service by Telephone
In the United States and Canada, call
Sending Internet Electronic Mail
You can email your questions to us. NEC will respond within one business day. Send email messages to
Sending a Fax
You can fax questions or comments to NEC at
Be sure to indicate the number where NEC can telephone or fax a response.
Using FastFacts—NEC’s Information Retrieval System
NEC’s technical support staff have created technical notes and tips for using NEC products. You can order these documents by touchtone menu and have them automatically sent to your fax machine.
To use NEC FastFacts, dial
Follow instructions for ordering documents and providing your return fax number.
Reaching the NEC Bulletin Board System
You can use the NEC Bulletin Board System (BBS) to send messages and transfer files. The BBS number is
Reaching NEC on Compuserve
Compuserve members can link to bulletin boards and transfer files to and from NEC. To reach the NEC section, type
GO NECTECH
