Section Troubleshooting | Q-Logic 8200 SERIES manual

Q

SANbox 8200 Series Storage Services Platform Installation and Configuration Guide for StoreAge SVM

Section 7	Troubleshooting
7.1	Before Looking at the Problem Statements	7-1
7.2	Problem Statements and Troubleshooting Procedures	7-2
Appendix A	Specifications
A.1	Performance Characteristics	A-1
A.2	Media	A-1
A.3	Storage Management	A-2
A.4	High Availability Features	A-2
A.5	Standards	A-2
A.6	Device Management	A-3
A.7	Mechanical	A-3
A.8	Environmental	A-3
A.9	Electrical	A-3
A.10	Regulatory	A-4
Appendix B	Command Reference
B.1	Command Line Interface (CLI) Overview	B-1
B.1.1	Command Quick Reference by Object	B-1
B.1.2	Command Syntax and Command Completion	B-2
B.1.3	Online Help	B-3
B.2	Accessing the CLI	B-4
B.2.1	Users and Groups	B-6
B.3	Commands	B-8

Glossary

Index

SN0054628-00 A

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Q-Logic 8200 SERIES manual Section Troubleshooting

Contents

SANbox 8200 Series Storage Services Platform Page Table of Contents Section SANbox SSP Management GUI Reference Using the SANbox SSP Section Troubleshooting Figures Tables Page Introduction Related Documentation AudienceReadme File New in this Release Style Conventions Regulatory and Safety Notices Product Declaration of ConformityManufacturer Introduction Regulatory and Safety Notices Before Contacting Technical Support Warranty and Technical Support Contact Information AvailabilityTraining Introduction Warranty and Technical Support SN0054628-00 a General Description SANbox SSP and StoreAge Solution Overview SANbox SSP/StoreAge Solution SANbox SSP Overview Features Small SAN Deployment Configuration with Zoning Supported Network Configurations Dual Fabric Configuration Small SAN Configuration with Front/Back-Side SANs High-Availability Configuration High-Availability Fabric Configuration Setup Requirements How the Solution Protects Against Failures Console Port Connection Port Connections Fibre Channel Port ConnectionsEthernet Connections General Description Port Connections SN0054628-00 a Task Roadmap Roadmap of Setup Tasks Checking Package Contents SANbox 8200/8202 SSP Port Side Setting Up SANbox SSP SANbox 8200/8202 SSP Fan Side Setting Up SANbox SSP Hardware To mount SANbox SSP in a rack To install the power supplies To connect the console port Inserting the Right Power Supply To power up SANbox SSP Accessing SANbox SSP for the First TimeTo configure the terminal settings on the host computer To access the CLI through the serial console port Gateway Netmask To modify Ethernet settings for remote access Connecting StoreAge SVM Appliances to the SAN Connecting to the SAN To connect SANbox SSPs to the SAN Connecting SANbox SSPs to the SAN To connect hosts to the SAN Connecting Hosts to the SANManaging your Configuration Page Managing SANbox SSP SANbox SSP Management GUI Reference To install Java WebStart Using the SANbox SSP Management GUI QLogic SANbox Storage Services Platform SSP Screen To log into the SANbox SSP Management GUI SANbox SSP Management GUI Application Installation Screen Using the Command Line Interface Locally Using the Command Line Interface RemotelyTo access the CLI using telnet To access the CLI using ssh SANbox SSP Management GUI Functions Navigating the SANbox SSP Management GUI To manage external port behavior System Enabling and Disabling Ports System Ethernet Panel Ethernet Panel System System Sensors Panel Sensors Panel System To use the Diagnostics panel Diagnostics Telnet Screen Initiated from the SANbox SSP Management GUI Telnet Log 10. Diagnostic Screen Log PanelPage Setting up a High-Availability Configuration Using the SANbox SSP Component SAN Zoning High-Availability Fabric Configuration with Zoning Yellow zone Pink zone Directly Connecting Devices to SANbox SSP Zoning Configuring StorageAccess Maximum Frame Size Configuration Restriction on RAID Devices To create storage pools Using the SVM GUI to Manage Virtual Storage Guidelines for Selecting the Storage Device Profile To create virtual volumes Click Fail Back Failing Back Shutting Down SANbox SSP To shut down SANbox SSP using the Main Power SwitchTo restart SANbox SSP from the CLI To shut down SANbox SSP from the CLI Using the SANbox SSP Shutting Down SANbox SSP SN0054628-00 a SANbox SSP System Software Maintaining the SANbox SSP To select the active boot set from the local console Boot Sets To access Maintenance Mode from the local console Maintenance Mode To apply a system software patch To install a new system software image on SANbox SSPUpdating SANbox SSP System Software Interpreting the LED Patterns To install a new Maintenance Mode image on SANbox SSP Post and the LEDs To replace the power suppliesReplacing Hardware Components To replace the fans To replace a transceiver About the TransceiversPage Before Looking at the Problem Statements Troubleshooting BACK-END Storage not Found LOOP/FABRIC Problem Statements and Troubleshooting Procedures Cannot LOG Into SANbox SSP GUI or CLI Cannot Access SANbox SSP Console Port Initiator not Found by SVM Media Performance Characteristics Standards High Availability FeaturesStorage Management Mechanical Device ManagementEnvironmental Electrical Regulatory Table B-1. Commands by Object Type Command Line Interface CLI OverviewCommand Quick Reference by Object Command Syntax and Command Completion Example Help CommandsOnline Help To telnet to the CLI from a web browser Accessing the CLI Figure B-2. Telnet Console Login Screen Figure B-3. Telnet Console Menu Options Users and Groups Table B-2. Built-In Users and Groups Create User Command Commands Clear CommandDelete User Command Group group name Disable Port Command Disable Eth CommandDisable eth ethernet name Disable port Disable User Command Disable snmpv3 CommandEnable Eth Command Syntax disable snmpv3 Enable User Command Enable Port CommandEnable snmpv3 Command Keywords help partial command name Exit CommandHelp Command Modify Eth Command Help CommandsModify Date Command Capability port capability Modify Port CommandSpeed port speed Type port type Ports type port type Modify Ports CommandMaxframesize size in bytes Modify User Command Modify Timezone CommandPassword Speed port speed NEGOTIATE, 1G, 2G Reboot Command Quit CommandReset Port Command Reset port Show Chassis Command Restart snmp CommandSet Community Command Show Date Command Show Community CommandShow Debug Command Serialnum Fcptstate DumpFcsexch Fcsluns Show Eth Command Show Fan Command Show Eths CommandShow eths Show fan Show Group Command Show Fans CommandShow Groups Command Show ID Command Show ports Show Ports CommandKeywords show port port number Show ps Show ps CommandKeywords show ps power supply number Show ps Show snmpv3 Command Show pss CommandShow Status Command Show Therm Command Show Timezone Command Show Therms CommandShow User Command Show Users Command Version Command Show Voltage CommandShow Voltages Command Boot Set Active Boot SetDefault Boot Set Active/Active RAID Invalid Boot Set Inactive Boot SetMaintenance Mode Image Failover Scsi Personality Valid Boot SetSecondary Path Storage Pool Virtual Disk Virtual Volume Index LEDs 3-10,6-5 SN0054628-00 a Index-3 SVM GUI SN0054628-00 a Index-5