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SonicWALL SonicWALL SSL VPN 5.5 manual SonicWALL SRA SSL VPN User’s Guide

Models: SonicWALL SSL VPN 5.5

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Troubleshooting Install Password Login Disconnecting NetExtender Warranty User Configuration Tasks Ending Virtual Access Mode Setting up Bookmarks Preferences / Proxy Settings

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SonicWALL Secure Remote Access Appliances

SonicWALL SRA SSL VPN 5.5

User’s Guide

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SonicWALL SonicWALL SSL VPN 5.5 manual SonicWALL SRA SSL VPN User’s Guide

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Contents

SonicWALL SRA SSL VPN User’s Guide Page Table of Contents Iv SonicWALL SSL VPN 5.5 User Guide About this Guide Using Virtual OfficeOrganization of this Guide Virtual Office Overview Icons Used in this Manual Guide ConventionsConvention Use International Telephone Support North America Telephone Support Important Information You Need Current Documentation Virtual Office Overview Accessing Virtual Office Resources Browser Requirements Following table provides specific browser requirements Web Management Interface Overview SonicWALL SSL VPN 5.5 User Guide Node Description Certificates SonicWALL SSL VPN 5.5 User Guide Importing Certificates Using Virtual Office Features User Configuration Tasks Using Two-Factor AuthenticationRSA Two-Factor User Authentication Process User Prerequisites Click Login Creating a New PIN Waiting for the Next Token Mode Vasco Two-Factor User Authentication Process Other Radius Server Two-Factor Authentication Process Using One-Time Passwords Configuring One-Time Passwords for SMS-Capable Phones Troubleshooting Common Errors Verifying User One-Time Password Configuration Prerequisites for Windows Clients Using NetExtenderPrerequisites for Windows Mobile Clients Prerequisites for MacOS Clients Prerequisites for Apple iOS Clients Prerequisites for Linux ClientsPrerequisites for Android Smartphone Clients Windows Platform Usage Windows Platform InstallationMacOS Platform Linux Platform Windows Mobile Platform Installing NetExtender Using the Mozilla Firefox BrowserAndroid Smartphone Platform SonicWALL SSL VPN 5.5 User Guide Field Description Internet Explorer Prerequisites Installing NetExtender Using the Internet Explorer BrowserClick Ok in the Trusted Sites and Internet Options windows Installing NetExtender from Internet Explorer Launching NetExtender Directly from Your Computer Configuring NetExtender Properties SonicWALL SSL VPN 5.5 User Guide Click on Connection Scripts Configuring NetExtender Connection Scripts Configuring Batch File Commands Select the Enable proxy settings checkbox Configuring Proxy Settings Configuring NetExtender Log Properties Configuring NetExtender Advanced Properties Viewing the NetExtender Log SonicWALL SSL VPN 5.5 User Guide Upgrading NetExtender Disconnecting NetExtender Authentication Methods Changing Passwords NetExtender Properties window is displayed Uninstalling NetExtender Verifying NetExtender Operation from the System Tray Using the NetExtender Command Line InterfaceDisplaying Route Information Displaying Connection Information Clientcertificatename Clientcertificatethumb 1 2 Installing NetExtender on MacOSSave SonicWALL SSL VPN 5.5 User Guide Using NetExtender on MacOS SonicWALL SSL VPN 5.5 User Guide Installing NetExtender on Linux SonicWALL SSL VPN 5.5 User Guide Using NetExtender on Linux SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide Installing and Using NetExtender for Windows Mobile SonicWALL SSL VPN 5.5 User Guide System Settings Provides several configuration options Passwords in NetExtender Mobile Click on the NetExtender Android link Installing NetExtender on Android Smartphones SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide Connecting to NetExtender Using NetExtender on Android Smartphones SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide Exit Exiting or Disconnecting from NetExtender Disconnect Checking Status, Routes, and DNS Settings Configuring Profiles, Preferences, and Proxy Servers Profiles Export LOG Preferences / Proxy Settings Changing Your Password SonicWALL SSL VPN 5.5 User Guide Related Documents Using Virtual AssistUnderstanding Virtual Assist Installing and Launching Virtual Assist SonicWALL SSL VPN 5.5 User Guide Configuring Virtual Assist Settings SonicWALL SSL VPN 5.5 User Guide Selecting a Virtual Assist Mode Launching a Virtual Assist Technician Session Performing Virtual Assist Technician Tasks Assisting Customers Inviting Customers by Email SonicWALL SSL VPN 5.5 User Guide Using the Virtual Assist Taskbar and Tab Controls SonicWALL SSL VPN 5.5 User Guide Using Additional Virtual Assist Technician Commands Viewing Virtual Assist Session Log Using the Virtual Assist File Transfer Initiating a Virtual Assist Session from the Customer View Initiating Virtual Assist on a Windows Client SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a MacOS Client SonicWALL SSL VPN 5.5 User Guide 101 SonicWALL SSL VPN 5.5 User Guide 103 Initiating Virtual Assist on a Linux Client SonicWALL SSL VPN 5.5 User Guide 105 Using Virtual Assist Ending a Virtual Assist Session Changing the Virtual Assist Level of Control107 Enabling a System for Virtual Access Using Virtual Assist in Unattended Mode 109 Ending Virtual Access Mode Using the Request Assistance Feature Using File Shares Configuration Overview Using the File Shares AppletSetting up Bookmarks User Prerequisites Click Add 113 Using the Java File Shares Applet SonicWALL SSL VPN 5.5 User Guide 115 File Shares Applet Browser Overview Configuring Bookmarks from Within the File Shares Applet Configuration Examples 117 Using Bookmarks from Within the File Shares Applet 119 Moving Files and Folders SonicWALL SSL VPN 5.5 User Guide 121 Launching a File Directly from the File Shares Applet 123 SonicWALL SSL VPN 5.5 User Guide 125 Using HTML-Based File Shares Button Description 127 Managing Bookmarks Adding Bookmarks 129 RDP ActiveX and Java Bookmarks Citrix Bookmarks Application and Path optional field. For example Option Usage\Program Files\Example\app.exe optional 131 Determining the Remote Computer’s Full Name or IP Address Web Bookmarks Configuring Remote Desktop Access on the Remote ComputerFTP Bookmarks Input type=text name=’userid’ Editing Bookmarks Using BookmarksRemoving Bookmarks SSHv2 Bookmarks 135 Using Remote Desktop Bookmarks SonicWALL SSL VPN 5.5 User Guide 137 Using VNC Bookmarks 139 Option Default Description of Options Using FTP Bookmarks 141 Uploading Files Downloading Files 143 Using Telnet Bookmarks Using SSHv1 Bookmarks 145 Using SSHv2 Bookmarks Using Web Bookmarks Using Citrix Bookmarks Using File Share BookmarksActiveX Citrix Bookmark 147 SonicWALL SSL VPN 5.5 User Guide 149 Java Citrix Bookmark 151 Global Bookmark Single Sign-On Options 153 Per-Bookmark Single Sign-On Options Text Usage Variable Example Usage PASSWORD% 155 Logging Out of the Virtual Office Trademarks Limited Warranty Sonic WALL, Inc

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