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SonicWALL SonicWALL SSL VPN 5.5 manual

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SonicWALL SRA SSL VPN 5.5

User’s Guide

SonicWALL Secure Remote Access Appliances

Contents

Main Page Table of Contents Page Using This Guide About this Guide Organization of this Guide Guide Conventions Icons Used in this Manual SonicWALL Technical Support North America Telephone Support International Telephone Support More Information on SonicWALL Products Current Documentation Quick Access Work Sheet Important Information You Need Virtual Office Overview Virtual Office Overview Accessing Virtual Office Resources Browser Requirements Browser Requirements SonicWALL SSL VPN 5.5 User Guide 11 The following table provides specific browser requirements. p plicationProxy RDP5(Java 1.6.0_10) Web Management Interface Overview Page Page Certificates Page Importing Certificates Using Two-Factor Authentication RSA Two-Factor User Authentication Process Logging into the SSL VPN Virtual Office Using RSA Two-Factor Authentication Creating a New PIN Waiting for the Next Token Mode VASCO Two-Factor User Authentication Process Logging into the SSL VPN Virtual Office Using VASCO Two-Factor Authentication Other RADIUS Server Two-Factor Authentication Process Using One-Time Passwords Configuring One-Time Passwords for SMS-Capable Phones Verifying User One-Time Password Configuration Troubleshooting Common Errors Using NetExtender Page Page Installing NetExtender Using the Mozilla Firefox Browser Page Page Installing NetExtender Using the Internet Explorer Browser Internet Explorer Prerequisites Installing NetExtender from Internet Explorer Launching NetExtender Directly from Your Computer Configuring NetExtender Properties Page Configuring NetExtender Connection Scripts Configuring Batch File Commands Configuring Proxy Settings Configuring NetExtender Log Properties Configuring NetExtender Advanced Properties Viewing the NetExtender Log Page Disconnecting NetExtender Upgrading NetExtender Changing Passwords Authentication Methods Uninstalling NetExtender Verifying NetExtender Operation from the System Tray Displaying Route Information Displaying Connection Information Using the NetExtender Command Line Interface Page Installing NetExtender on MacOS Page Using NetExtender on MacOS Page Installing NetExtender on Linux Page Using NetExtender on Linux Page Page Page Installing and Using NetExtender for Windows Mobile Page Page Passwords in NetExtender Mobile Installing NetExtender on Android Smartphones Page Page Using NetExtender on Android Smartphones Connecting to NetExtender Page Page Page Page Exiting or Disconnecting from NetExtender Page Checking Status, Routes, and DNS Settings Configuring Profiles, Preferences, and Proxy Servers Page Page Page Changing Your Password Page Related Documents Using Virtual Assist Understanding Virtual Assist Installing and Launching Virtual Assist Page Configuring Virtual Assist Settings Page Selecting a Virtual Assist Mode Launching a Virtual Assist Technician Session Performing Virtual Assist Technician Tasks Inviting Customers by Email Assisting Customers Page Using the Virtual Assist Taskbar and Tab Controls Page Using Additional Virtual Assist Technician Commands Viewing Virtual Assist Session Log Using the Virtual Assist File Transfer Initiating a Virtual Assist Session from the Customer View Initiating Virtual Assist on a Windows Client Page Page Page Initiating Virtual Assist on a MacOS Client Page Page Page Initiating Virtual Assist on a Linux Client Page Page Using Virtual Assist Changing the Virtual Assist Level of Control Ending a Virtual Assist Session Using Virtual Assist in Unattended Mode Enabling a System for Virtual Access Page Using the Request Assistance Feature Using File Shares Using the File Shares Applet User Prerequisites Configuration Overview Setting up Bookmarks Page Using the Java File Shares Applet Page File Shares Applet Browser Overview Configuration Examples Configuring Bookmarks from Within the File Shares Applet Page Using Bookmarks from Within the File Shares Applet Moving Files and Folders Page Page Launching a File Directly from the File Shares Applet Page Page Using HTML-Based File Shares Page Managing Bookmarks Page Page Citrix Bookmarks RDP ActiveX and Java Bookmarks Page Determining the Remote Computers Full Name or IP Address Configuring Remote Desktop Access on the Remote Computer Web Bookmarks FTP Bookmarks SSHv2 Bookmarks Editing Bookmarks Removing Bookmarks Using Bookmarks Using Remote Desktop Bookmarks Page Page Using VNC Bookmarks Page Using FTP Bookmarks Page Downloading Files Uploading Files Using Telnet Bookmarks Using SSHv1 Bookmarks Using SSHv2 Bookmarks Using Web Bookmarks Using File Share Bookmarks Using Citrix Bookmarks ActiveX Citrix Bookmark Page Page Java Citrix Bookmark Page Global Bookmark Single Sign-On Options Per-Bookmark Single Sign-On Options Page Logging Out of the Virtual Office Trademarks Limited Warranty

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