SonicWALL manual SonicWALL SSL VPN 5.5 User Guide

Using Virtual Assist

Step 4 You can now launch Virtual Assist either from the Virtual Office window or from a shortcut that is added your Programs list under Window’s start button. If the Server address is not auto- propagated in the login window, enter the Server address and click Request Support. The server address can be either an IP address, IPv6 address, or hostname of the SonicWALL SRA appliance. IPv6 addresses must be enclosed in brackets (the [ and ] symbols).

Step 5 If you receive the following security alert, click Unblock to allow Virtual Assist traffic through the Windows firewall.

Step 6 A pop-up window indicates that you are in the Virtual Assist queue. The technician will be alerted that you are ready. Click Cancel to cancel the Virtual Assist request.

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