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SonicWALL SSL VPN 5.5 User Guide
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Troubleshooting
Install
Password
Login
Disconnecting NetExtender
Warranty
User Configuration Tasks
Ending Virtual Access Mode
Setting up Bookmarks
Preferences / Proxy Settings
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Web Management Interface Overview
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Contents
SonicWALL SRA SSL VPN User’s Guide
Page
Table of Contents
Iv SonicWALL SSL VPN 5.5 User Guide
Using Virtual Office
About this Guide
Organization of this Guide
Virtual Office Overview
Icons Used in this Manual
Guide Conventions
Convention Use
North America Telephone Support
International Telephone Support
Current Documentation
Important Information You Need
Accessing Virtual Office Resources
Virtual Office Overview
Browser Requirements
Following table provides specific browser requirements
Web Management Interface Overview
SonicWALL SSL VPN 5.5 User Guide
Node Description
Certificates
SonicWALL SSL VPN 5.5 User Guide
Using Virtual Office Features
Importing Certificates
Using Two-Factor Authentication
User Configuration Tasks
RSA Two-Factor User Authentication Process
User Prerequisites
Click Login
Waiting for the Next Token Mode
Creating a New PIN
Vasco Two-Factor User Authentication Process
Other Radius Server Two-Factor Authentication Process
Using One-Time Passwords
Configuring One-Time Passwords for SMS-Capable Phones
Verifying User One-Time Password Configuration
Troubleshooting Common Errors
Using NetExtender
Prerequisites for Windows Clients
Prerequisites for Windows Mobile Clients
Prerequisites for MacOS Clients
Prerequisites for Apple iOS Clients
Prerequisites for Linux Clients
Prerequisites for Android Smartphone Clients
Windows Platform Installation
Windows Platform Usage
MacOS Platform
Linux Platform
Windows Mobile Platform
Installing NetExtender Using the Mozilla Firefox Browser
Android Smartphone Platform
SonicWALL SSL VPN 5.5 User Guide
Field Description
Internet Explorer Prerequisites
Installing NetExtender Using the Internet Explorer Browser
Click Ok in the Trusted Sites and Internet Options windows
Installing NetExtender from Internet Explorer
Launching NetExtender Directly from Your Computer
Configuring NetExtender Properties
SonicWALL SSL VPN 5.5 User Guide
Configuring NetExtender Connection Scripts
Click on Connection Scripts
Configuring Batch File Commands
Configuring Proxy Settings
Select the Enable proxy settings checkbox
Configuring NetExtender Log Properties
Configuring NetExtender Advanced Properties
Viewing the NetExtender Log
SonicWALL SSL VPN 5.5 User Guide
Disconnecting NetExtender
Upgrading NetExtender
Changing Passwords
Authentication Methods
Uninstalling NetExtender
NetExtender Properties window is displayed
Using the NetExtender Command Line Interface
Verifying NetExtender Operation from the System Tray
Displaying Route Information
Displaying Connection Information
Clientcertificatethumb
Clientcertificatename
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Installing NetExtender on MacOS
Save
SonicWALL SSL VPN 5.5 User Guide
Using NetExtender on MacOS
SonicWALL SSL VPN 5.5 User Guide
Installing NetExtender on Linux
SonicWALL SSL VPN 5.5 User Guide
Using NetExtender on Linux
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
Installing and Using NetExtender for Windows Mobile
SonicWALL SSL VPN 5.5 User Guide
System Settings Provides several configuration options
Passwords in NetExtender Mobile
Installing NetExtender on Android Smartphones
Click on the NetExtender Android link
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
Using NetExtender on Android Smartphones
Connecting to NetExtender
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
Exiting or Disconnecting from NetExtender
Exit
Disconnect
Checking Status, Routes, and DNS Settings
Configuring Profiles, Preferences, and Proxy Servers
Profiles
Export LOG
Preferences / Proxy Settings
Changing Your Password
SonicWALL SSL VPN 5.5 User Guide
Related Documents
Using Virtual Assist
Understanding Virtual Assist
Installing and Launching Virtual Assist
SonicWALL SSL VPN 5.5 User Guide
Configuring Virtual Assist Settings
SonicWALL SSL VPN 5.5 User Guide
Selecting a Virtual Assist Mode
Launching a Virtual Assist Technician Session
Performing Virtual Assist Technician Tasks
Inviting Customers by Email
Assisting Customers
SonicWALL SSL VPN 5.5 User Guide
Using the Virtual Assist Taskbar and Tab Controls
SonicWALL SSL VPN 5.5 User Guide
Using Additional Virtual Assist Technician Commands
Using the Virtual Assist File Transfer
Viewing Virtual Assist Session Log
Initiating a Virtual Assist Session from the Customer View
Initiating Virtual Assist on a Windows Client
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
Initiating Virtual Assist on a MacOS Client
SonicWALL SSL VPN 5.5 User Guide
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SonicWALL SSL VPN 5.5 User Guide
Initiating Virtual Assist on a Linux Client
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Using Virtual Assist
Ending a Virtual Assist Session
Changing the Virtual Assist Level of Control
107
Using Virtual Assist in Unattended Mode
Enabling a System for Virtual Access
Ending Virtual Access Mode
109
Using File Shares
Using the Request Assistance Feature
Using the File Shares Applet
Configuration Overview
Setting up Bookmarks
User Prerequisites
Click Add
Using the Java File Shares Applet
113
SonicWALL SSL VPN 5.5 User Guide
File Shares Applet Browser Overview
115
Configuration Examples
Configuring Bookmarks from Within the File Shares Applet
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Using Bookmarks from Within the File Shares Applet
Moving Files and Folders
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Launching a File Directly from the File Shares Applet
123
SonicWALL SSL VPN 5.5 User Guide
Using HTML-Based File Shares
125
Button Description
Managing Bookmarks
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Adding Bookmarks
129
Citrix Bookmarks
RDP ActiveX and Java Bookmarks
Option Usage
Application and Path optional field. For example
\Program Files\Example\app.exe optional
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Determining the Remote Computer’s Full Name or IP Address
Configuring Remote Desktop Access on the Remote Computer
Web Bookmarks
FTP Bookmarks
Input type=text name=’userid’
Using Bookmarks
Editing Bookmarks
Removing Bookmarks
SSHv2 Bookmarks
Using Remote Desktop Bookmarks
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Using VNC Bookmarks
Option Default Description of Options
139
Using FTP Bookmarks
141
Downloading Files
Uploading Files
Using Telnet Bookmarks
143
Using SSHv1 Bookmarks
Using SSHv2 Bookmarks
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Using Web Bookmarks
Using File Share Bookmarks
Using Citrix Bookmarks
ActiveX Citrix Bookmark
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Java Citrix Bookmark
151
Global Bookmark Single Sign-On Options
Per-Bookmark Single Sign-On Options
153
PASSWORD%
Text Usage Variable Example Usage
Logging Out of the Virtual Office
155
Limited Warranty
Trademarks
Sonic WALL, Inc
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