Using Virtual Assist
•Connection Profiles - Displays all of the Virtual Assist connection profiles that have been used on this computer. To remove a profile, select it and click the Remove button.
•Connection Settings - Allows users to customize how they are identified in Virtual Assist and the default settings of Virtual Assist customer sessions.
–Display Name - The name that will be displayed in the user queue. By default, the users SSL VPN username is displayed.
–Additional Information - Optional field to provide additional information.
–Auto View Only - Specifies that Virtual Assist sessions will initially launch in
–Active Mode - Specifies that Virtual Assist sessions will initially launch in Active mode instead of Trusted mode, which is the default.