SonicWALL SonicWALL SSL VPN 5.5 manual Verifying User One-Time Password Configuration

Using One-Time Passwords

•Nextel: 4085551212@messaging.nextel.com

•Virgin Mobile: 4085551212@vmobl.com

•Qwest: 4085551212@qwestmp.com

For a more complete list, see the SonicWALL SSL VPN Administrator's Guide.

Verifying User One-Time Password Configuration

If you are successfully logged in to Virtual Office, you have correctly used the One-Time Password feature.

If you cannot login using the One-Time Password feature, verify the following:

•Are you able to login to the Virtual Office without being prompted to check your email for a one-time password? You have not been enabled to use the One-Time Password feature. Contact your SSL VPN administrator.

•Is your email address correct? If your email address has been entered incorrectly, contact your SSL VPN administrator to correct it.

•Is there no email with a one-time password? Wait a few minutes and refresh your email inbox. Check your spam filter. If there is no email after several minutes, try to login again to generate a new one-time password.

•Have you accurately typed the one-time password in the correct field? Re-type or copy and paste the one-time password.

Troubleshooting Common Errors

Symptom I see an error message indicating that an email configuration is invalid, and I have verified that the One-Time Password feature is configured correctly.

Possible Cause The SonicWALL SSL VPN One-Time Password feature does not support email servers that require passwords or other authentication. Your email server must allow anonymous access to allow the One-Time Password feature to successfully send a one-time password.

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