Using Virtual Assist
Initiating Virtual Assist on a MacOS Client
To launch a Virtual Assist customer session to request help on your MacOS computer, perform the following steps:
Step 1 There are several methods for accessing Virtual Assist:
•Navigate to the URL of the Virtual Assist home page that is provided by your support technician.
•If you received an email invitation, click on the link in the email or paste the URL into your Web browser.
•The login page of your Virtual Office may include a direct link to Virtual Assist as shown below.
•Or you may need to login to the Virtual Office and click the Request Assistance button.
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