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SonicWALL SSL VPN 5.5
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SonicWALL SSL VPN 5.5
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Troubleshooting
Install
Password
Login
Disconnecting NetExtender
Warranty
User Configuration Tasks
Ending Virtual Access Mode
Setting up Bookmarks
Preferences / Proxy Settings
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Contents
SonicWALL SRA SSL VPN User’s Guide
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Table of Contents
Iv SonicWALL SSL VPN 5.5 User Guide
Organization of this Guide
Using Virtual Office
About this Guide
Virtual Office Overview
Convention Use
Guide Conventions
Icons Used in this Manual
North America Telephone Support
International Telephone Support
Current Documentation
Important Information You Need
Accessing Virtual Office Resources
Virtual Office Overview
Browser Requirements
Following table provides specific browser requirements
Web Management Interface Overview
SonicWALL SSL VPN 5.5 User Guide
Node Description
Certificates
SonicWALL SSL VPN 5.5 User Guide
Using Virtual Office Features
Importing Certificates
RSA Two-Factor User Authentication Process
Using Two-Factor Authentication
User Configuration Tasks
User Prerequisites
Click Login
Waiting for the Next Token Mode
Creating a New PIN
Vasco Two-Factor User Authentication Process
Other Radius Server Two-Factor Authentication Process
Using One-Time Passwords
Configuring One-Time Passwords for SMS-Capable Phones
Verifying User One-Time Password Configuration
Troubleshooting Common Errors
Prerequisites for Windows Mobile Clients
Using NetExtender
Prerequisites for Windows Clients
Prerequisites for MacOS Clients
Prerequisites for Android Smartphone Clients
Prerequisites for Linux Clients
Prerequisites for Apple iOS Clients
MacOS Platform
Windows Platform Installation
Windows Platform Usage
Linux Platform
Android Smartphone Platform
Installing NetExtender Using the Mozilla Firefox Browser
Windows Mobile Platform
SonicWALL SSL VPN 5.5 User Guide
Field Description
Click Ok in the Trusted Sites and Internet Options windows
Installing NetExtender Using the Internet Explorer Browser
Internet Explorer Prerequisites
Installing NetExtender from Internet Explorer
Launching NetExtender Directly from Your Computer
Configuring NetExtender Properties
SonicWALL SSL VPN 5.5 User Guide
Configuring NetExtender Connection Scripts
Click on Connection Scripts
Configuring Batch File Commands
Configuring Proxy Settings
Select the Enable proxy settings checkbox
Configuring NetExtender Log Properties
Configuring NetExtender Advanced Properties
Viewing the NetExtender Log
SonicWALL SSL VPN 5.5 User Guide
Disconnecting NetExtender
Upgrading NetExtender
Changing Passwords
Authentication Methods
Uninstalling NetExtender
NetExtender Properties window is displayed
Displaying Route Information
Using the NetExtender Command Line Interface
Verifying NetExtender Operation from the System Tray
Displaying Connection Information
Clientcertificatethumb
Clientcertificatename
Save
Installing NetExtender on MacOS
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Using NetExtender on MacOS
SonicWALL SSL VPN 5.5 User Guide
Installing NetExtender on Linux
SonicWALL SSL VPN 5.5 User Guide
Using NetExtender on Linux
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
Installing and Using NetExtender for Windows Mobile
SonicWALL SSL VPN 5.5 User Guide
System Settings Provides several configuration options
Passwords in NetExtender Mobile
Installing NetExtender on Android Smartphones
Click on the NetExtender Android link
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
Using NetExtender on Android Smartphones
Connecting to NetExtender
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
Exiting or Disconnecting from NetExtender
Exit
Disconnect
Checking Status, Routes, and DNS Settings
Configuring Profiles, Preferences, and Proxy Servers
Profiles
Export LOG
Preferences / Proxy Settings
Changing Your Password
SonicWALL SSL VPN 5.5 User Guide
Understanding Virtual Assist
Using Virtual Assist
Related Documents
Installing and Launching Virtual Assist
SonicWALL SSL VPN 5.5 User Guide
Configuring Virtual Assist Settings
SonicWALL SSL VPN 5.5 User Guide
Selecting a Virtual Assist Mode
Launching a Virtual Assist Technician Session
Performing Virtual Assist Technician Tasks
Inviting Customers by Email
Assisting Customers
SonicWALL SSL VPN 5.5 User Guide
Using the Virtual Assist Taskbar and Tab Controls
SonicWALL SSL VPN 5.5 User Guide
Using Additional Virtual Assist Technician Commands
Using the Virtual Assist File Transfer
Viewing Virtual Assist Session Log
Initiating a Virtual Assist Session from the Customer View
Initiating Virtual Assist on a Windows Client
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
SonicWALL SSL VPN 5.5 User Guide
Initiating Virtual Assist on a MacOS Client
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SonicWALL SSL VPN 5.5 User Guide
Initiating Virtual Assist on a Linux Client
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Using Virtual Assist
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Changing the Virtual Assist Level of Control
Ending a Virtual Assist Session
Using Virtual Assist in Unattended Mode
Enabling a System for Virtual Access
Ending Virtual Access Mode
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Using File Shares
Using the Request Assistance Feature
Setting up Bookmarks
Using the File Shares Applet
Configuration Overview
User Prerequisites
Click Add
Using the Java File Shares Applet
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SonicWALL SSL VPN 5.5 User Guide
File Shares Applet Browser Overview
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Configuration Examples
Configuring Bookmarks from Within the File Shares Applet
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Using Bookmarks from Within the File Shares Applet
Moving Files and Folders
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Launching a File Directly from the File Shares Applet
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SonicWALL SSL VPN 5.5 User Guide
Using HTML-Based File Shares
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Button Description
Managing Bookmarks
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Adding Bookmarks
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Citrix Bookmarks
RDP ActiveX and Java Bookmarks
\Program Files\Example\app.exe optional
Option Usage
Application and Path optional field. For example
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Determining the Remote Computer’s Full Name or IP Address
FTP Bookmarks
Configuring Remote Desktop Access on the Remote Computer
Web Bookmarks
Input type=text name=’userid’
Removing Bookmarks
Using Bookmarks
Editing Bookmarks
SSHv2 Bookmarks
Using Remote Desktop Bookmarks
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Using VNC Bookmarks
Option Default Description of Options
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Using FTP Bookmarks
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Downloading Files
Uploading Files
Using Telnet Bookmarks
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Using SSHv1 Bookmarks
Using SSHv2 Bookmarks
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Using Web Bookmarks
ActiveX Citrix Bookmark
Using File Share Bookmarks
Using Citrix Bookmarks
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Java Citrix Bookmark
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Global Bookmark Single Sign-On Options
Per-Bookmark Single Sign-On Options
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PASSWORD%
Text Usage Variable Example Usage
Logging Out of the Virtual Office
155
Limited Warranty
Trademarks
Sonic WALL, Inc
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