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SonicWALL SonicWALL SSL VPN 5.5 manual

Models: SonicWALL SSL VPN 5.5

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Troubleshooting Install Password Login Disconnecting NetExtender Warranty User Configuration Tasks Ending Virtual Access Mode Setting up Bookmarks Preferences / Proxy Settings

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SonicWALL SonicWALL SSL VPN 5.5 manual

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Contents

SonicWALL SRA SSL VPN User’s Guide Page Table of Contents Iv SonicWALL SSL VPN 5.5 User Guide Organization of this Guide Using Virtual OfficeAbout this Guide Virtual Office Overview Convention Use Guide ConventionsIcons Used in this Manual North America Telephone Support International Telephone Support Current Documentation Important Information You Need Accessing Virtual Office Resources Virtual Office Overview Browser Requirements Following table provides specific browser requirements Web Management Interface Overview SonicWALL SSL VPN 5.5 User Guide Node Description Certificates SonicWALL SSL VPN 5.5 User Guide Using Virtual Office Features Importing Certificates RSA Two-Factor User Authentication Process Using Two-Factor AuthenticationUser Configuration Tasks User Prerequisites Click Login Waiting for the Next Token Mode Creating a New PIN Vasco Two-Factor User Authentication Process Other Radius Server Two-Factor Authentication Process Using One-Time Passwords Configuring One-Time Passwords for SMS-Capable Phones Verifying User One-Time Password Configuration Troubleshooting Common Errors Prerequisites for Windows Mobile Clients Using NetExtenderPrerequisites for Windows Clients Prerequisites for MacOS Clients Prerequisites for Android Smartphone Clients Prerequisites for Linux ClientsPrerequisites for Apple iOS Clients MacOS Platform Windows Platform InstallationWindows Platform Usage Linux Platform Android Smartphone Platform Installing NetExtender Using the Mozilla Firefox BrowserWindows Mobile Platform SonicWALL SSL VPN 5.5 User Guide Field Description Click Ok in the Trusted Sites and Internet Options windows Installing NetExtender Using the Internet Explorer BrowserInternet Explorer Prerequisites Installing NetExtender from Internet Explorer Launching NetExtender Directly from Your Computer Configuring NetExtender Properties SonicWALL SSL VPN 5.5 User Guide Configuring NetExtender Connection Scripts Click on Connection Scripts Configuring Batch File Commands Configuring Proxy Settings Select the Enable proxy settings checkbox Configuring NetExtender Log Properties Configuring NetExtender Advanced Properties Viewing the NetExtender Log SonicWALL SSL VPN 5.5 User Guide Disconnecting NetExtender Upgrading NetExtender Changing Passwords Authentication Methods Uninstalling NetExtender NetExtender Properties window is displayed Displaying Route Information Using the NetExtender Command Line InterfaceVerifying NetExtender Operation from the System Tray Displaying Connection Information Clientcertificatethumb Clientcertificatename Save Installing NetExtender on MacOS1 2 SonicWALL SSL VPN 5.5 User Guide Using NetExtender on MacOS SonicWALL SSL VPN 5.5 User Guide Installing NetExtender on Linux SonicWALL SSL VPN 5.5 User Guide Using NetExtender on Linux SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide Installing and Using NetExtender for Windows Mobile SonicWALL SSL VPN 5.5 User Guide System Settings Provides several configuration options Passwords in NetExtender Mobile Installing NetExtender on Android Smartphones Click on the NetExtender Android link SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide Using NetExtender on Android Smartphones Connecting to NetExtender SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide Exiting or Disconnecting from NetExtender Exit Disconnect Checking Status, Routes, and DNS Settings Configuring Profiles, Preferences, and Proxy Servers Profiles Export LOG Preferences / Proxy Settings Changing Your Password SonicWALL SSL VPN 5.5 User Guide Understanding Virtual Assist Using Virtual AssistRelated Documents Installing and Launching Virtual Assist SonicWALL SSL VPN 5.5 User Guide Configuring Virtual Assist Settings SonicWALL SSL VPN 5.5 User Guide Selecting a Virtual Assist Mode Launching a Virtual Assist Technician Session Performing Virtual Assist Technician Tasks Inviting Customers by Email Assisting Customers SonicWALL SSL VPN 5.5 User Guide Using the Virtual Assist Taskbar and Tab Controls SonicWALL SSL VPN 5.5 User Guide Using Additional Virtual Assist Technician Commands Using the Virtual Assist File Transfer Viewing Virtual Assist Session Log Initiating a Virtual Assist Session from the Customer View Initiating Virtual Assist on a Windows Client SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide SonicWALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a MacOS Client SonicWALL SSL VPN 5.5 User Guide 101 SonicWALL SSL VPN 5.5 User Guide Initiating Virtual Assist on a Linux Client 103 SonicWALL SSL VPN 5.5 User Guide 105 Using Virtual Assist 107 Changing the Virtual Assist Level of ControlEnding a Virtual Assist Session Using Virtual Assist in Unattended Mode Enabling a System for Virtual Access Ending Virtual Access Mode 109 Using File Shares Using the Request Assistance Feature Setting up Bookmarks Using the File Shares AppletConfiguration Overview User Prerequisites Click Add Using the Java File Shares Applet 113 SonicWALL SSL VPN 5.5 User Guide File Shares Applet Browser Overview 115 Configuration Examples Configuring Bookmarks from Within the File Shares Applet 117 Using Bookmarks from Within the File Shares Applet Moving Files and Folders 119 SonicWALL SSL VPN 5.5 User Guide 121 Launching a File Directly from the File Shares Applet 123 SonicWALL SSL VPN 5.5 User Guide Using HTML-Based File Shares 125 Button Description Managing Bookmarks 127 Adding Bookmarks 129 Citrix Bookmarks RDP ActiveX and Java Bookmarks \Program Files\Example\app.exe optional Option UsageApplication and Path optional field. For example 131 Determining the Remote Computer’s Full Name or IP Address FTP Bookmarks Configuring Remote Desktop Access on the Remote ComputerWeb Bookmarks Input type=text name=’userid’ Removing Bookmarks Using BookmarksEditing Bookmarks SSHv2 Bookmarks Using Remote Desktop Bookmarks 135 SonicWALL SSL VPN 5.5 User Guide 137 Using VNC Bookmarks Option Default Description of Options 139 Using FTP Bookmarks 141 Downloading Files Uploading Files Using Telnet Bookmarks 143 Using SSHv1 Bookmarks Using SSHv2 Bookmarks 145 Using Web Bookmarks ActiveX Citrix Bookmark Using File Share BookmarksUsing Citrix Bookmarks 147 SonicWALL SSL VPN 5.5 User Guide 149 Java Citrix Bookmark 151 Global Bookmark Single Sign-On Options Per-Bookmark Single Sign-On Options 153 PASSWORD% Text Usage Variable Example Usage Logging Out of the Virtual Office 155 Limited Warranty Trademarks Sonic WALL, Inc